Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

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English

“發貨快, 有庫存, 價錢合理”

Helpful Report

(CHINESE) - Posted 1 year ago

“convenient and quick”

Helpful Report

(CHINESE) - Posted 1 year ago

“I have been shopping online, at Vetopia, for a long time, usually for special foods for senior dogs having dietary requirements for conditions such as failing kidneys. My eldest, a Pomeranian who had minimal problems in the past, recently experienced intestinal problems consistent with the ageing process and so I bought several products to ease his discomfort, and the Intestinal Dog Canned Food is one of them. It is very good. My dog can eat as much as I give him, which is good news, since he has been losing weight recently, and now, he can maintain the same weight. As one of the options for gastrointestinal wet and dry foods I would state that this is a good one. I would thoroughly recommend it for senior dogs having the equivalent of Chrone's, irritable bowel syndrome, or similar. The stool changes from runny to relatively firm, and the effect is quite quick, after change from regular to special food such as this.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Has re-ordered it for many times. My dog loves it!”

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(ENGLISH) - Posted 1 year ago

“3 days delivery. Long expiry date.”

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(CHINESE) - Posted 1 year ago

“Great collection of products. Delivery service is reliable and timely.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery and products received in good condition. Good customer service too.”

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(ENGLISH) - Posted 1 year ago

“As a customer, I’ve been extremely impressed with the professional service and efficient delivery of my ordered item.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Fast delivery sometimes”

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(CHINESE) - Posted 1 year ago

“Great quality and packaging of products :) No tracking information provided :(”

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(ENGLISH) - Posted 1 year ago

“Good service , speed delivery”

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(ENGLISH) - Posted 1 year ago

“It is helpful and follow up the matter in a timely manner.”

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(ENGLISH) - Posted 1 year ago

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Very good. Reliable as the food source for my dog. Thanks”

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(ENGLISH) - Posted 1 year ago

“order流程暢順，購物安心！”

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(CHINESE) - Posted 1 year ago

“Excellent services from online order to delivery”

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(ENGLISH) - Posted 1 year ago

“訂單效率很好，送貨服務也很快，會繼續支持💪🏻💪🏻”

Helpful Report

(ENGLISH) - Posted 1 year ago

“exceedingly frustrating online system and account set up. Whattsapp box always full and too much AI and not enought human contact . The best service is the delivery person who is prompt. Communication options of live chat does not appear to work and certainly canot get through by telephone.”

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(ENGLISH) - Posted 1 year ago

“Quick delivery Good service”

Helpful Report

(CHINESE) - Posted 1 year ago

“It is useful and good for our pet dog.”

Helpful Report

(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,646 reviews