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Vetopia Reviews

4.7 Rating 3,224 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,882
 Metrics
4.7
Based on 3,224 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Vetopia Reviews
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Anonymous
Verified Buyer
“罐頭來到有很強的凹凸，12罐中有8罐左右有這個問題。”
Helpful Report
(CHINESE) - Posted 8 months ago
Anonymous
Verified Buyer
“quite good service”
Helpful Report
(CHINESE) - Posted 8 months ago
Lulu Chan
Verified Buyer
“I think it would be more convenient for customer if you have an app version instead of website.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Denis Tam
Verified Buyer
“Super happy with my order! The order was arrived in next day to Sha Tin. Packaging was perfect, nothing damaged. Shopping experience was smooth from start to finish.”
Helpful Report
(CHINESE) - Posted 8 months ago
Gillian Awgul
Verified Buyer
“Vetopia provides excellent customer service; they are fast, efficient and very reliable.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Anonymous
Verified Buyer
“It’s a super convenient platform where we were able to purchase most of the things we need. I really appreciate that we’re able to get prescription medication, with a verified prescription on this platform as well. The customer service is good. The only thing I that would be a helpful addition in the future is to have a better idea of when the deliveries are coming. So far it’s a few business days out. But it would be even more helpful to know when the actual day is or a heads up of sorts to know and expect when the packages are arriving or notification of sorts that it’s been delivered. Obviously it would require more resources, so totally understand it may not be doable yet.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Yim Mui Yu
Verified Buyer
“Very quick to deliver 👍”
Helpful Report
(ENGLISH) - Posted 8 months ago
V. Swart
Verified Buyer
“Products were as ordered and fine. The packaging was ridiculous though. If you have any environmental bone in your body, I wouldn’t.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Venus Lai
Verified Buyer
“Very efficiency and safe to use”
Helpful Report
(ENGLISH) - Posted 8 months ago
Keith
Verified Buyer
“The process was efficient and expeditious, and the products were received in excellent condition.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Joanne Lam
Verified Buyer
“Fast delivery, nice products!”
Helpful Report
(ENGLISH) - Posted 8 months ago
J Wong
Verified Buyer
“Managing the request for changing recurring time is very efficient”
Helpful Report
(ENGLISH) - Posted 8 months ago
Poh Ang
Verified Buyer
“Highly recomended, love to shop with Veropia. They have good qualities products. Customer service is excellent… reliable, responsible, responsive and efficient. Price reasonable.”
Helpful Report
(ENGLISH) - Posted 8 months ago
JANA BACH
Verified Buyer
“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Dewi Fiencenancy
Verified Buyer
“What most important from online shopping experience is the customer service or after sales service, Vetopia is very responsive and helpful. Makes it great experience.”
Helpful Report
(ENGLISH) - Posted 8 months ago
Maria Yanushevskaya
Verified Buyer
“I have been using Vetopia for years for ordering food and meds for my dog. The goods are always well packaged and come on time. The communication with the team is also a breeze. Cannot recommend highly enough”
Helpful Report
(ENGLISH) - Posted 9 months ago
Vinod Nair
Verified Buyer
“Great offer with subscription diets and prompt delivery as per date quoted.”
Helpful Report
(ENGLISH) - Posted 9 months ago
Anonymous
Verified Buyer
“Fast response and efficient delivery.”
Helpful Report
(ENGLISH) - Posted 9 months ago
KC Hui
Verified Buyer
“Good services”
Helpful Report
(ENGLISH) - Posted 9 months ago
Tommy Tam
Verified Buyer
“Service is good and delivery on time”
Helpful Report
(CHINESE) - Posted 9 months ago
Vetopia is rated 4.7 based on 3,224 reviews
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