Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,074 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“Smooth and seamless online transaction. Communication via email and WhatsApp are also polite and friendly. One suggestion though, If there is scope to let us know earlier when the delivery date is set for that would be even more helpful, rather than having to wait for the next auto generated email which we have no idea when that will arrive because sometimes we want to be able to plan ahead. And diarise the delivery. WhatsApp replies are not always as efficient and quick so a faster response would improve the overall experience.”

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(ENGLISH) - Posted 7 months ago

“fast and accurate delivery!”

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(CHINESE) - Posted 7 months ago

“Professional, helpful staff, quick feedback”

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(ENGLISH) - Posted 7 months ago

“貨品完全冇問題，包裝好好，貨品質量都好好！反而係運輸方面以為你們是經sf，但最後收貨時好像不是，送貨人員先wtsapp聯繫，但沒有說明是什麼公司、送什麼貨品⋯令到我一直以為是假運輸假信息。最後要運輸影相確認貨品和單據先清楚，有點兒不方便。”

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(CHINESE) - Posted 7 months ago

“Very easy to order and good reliable service for repeat orders. Pricing is good.”

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(ENGLISH) - Posted 7 months ago

“Fast delivery and in good packaging. Easy to order online.”

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(ENGLISH) - Posted 7 months ago

“Responsive seller”

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(ENGLISH) - Posted 7 months ago

“Great shopping experience and fast delivery, highly recommended!”

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(ENGLISH) - Posted 7 months ago

“this cat food is helpful for digestive problem”

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(ENGLISH) - Posted 7 months ago

“You would knowingly confirm an order that you cannot fulfill then process to tell me you expect a delay. This is not a single incident either.”

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(CHINESE) - Posted 7 months ago

“Delivery is fast”

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(CHINESE) - Posted 7 months ago

“Variety of products, excellent packing, helpful app and staff.”

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(ENGLISH) - Posted 7 months ago

“好快送到包裝非常好唔怕破裂”

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(CHINESE) - Posted 7 months ago

“Vetopia has a wide range of products and more importantly their customer service is excellent!”

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(ENGLISH) - Posted 7 months ago

“送貨有效率及回覆十分快,價錢合理.”

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(CHINESE) - Posted 7 months ago

“Vetopia is your ally in helping take care of your dogs: transparent pricing, awesome customer service, and everything from food to toys to preventative prescription meds. It frees your time for more adventures with your furry buddies.”

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(ENGLISH) - Posted 7 months ago

“非常快速，訂購後次日就到貨。價格比較平”

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(CHINESE) - Posted 7 months ago

“quick delivery, have recurrent order, save time to rearch products”

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(CHINESE) - Posted 7 months ago

“Customer services and products are both excellent! A company you can trust for your fur kids.”

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(CHINESE) - Posted 7 months ago

“客戶服務滿意，送貨服務準時滿意如果下單時已有送貨時間就更好，謝謝”

Helpful Report

(CHINESE) - Posted 7 months ago

Vetopia is rated 4.7 based on 3,074 reviews