Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Vetopia for the range of products for my pet dog, reasonable prices, and reliable delivery. That's why I have been using Vetopia since the day we brought home our rescue dog. Edmund Lee (The Belchers)”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Your warehouse staff wrongly despatched the powder one but I ordered the tablet one. Their product knowledge should be strengthened.”

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(CHINESE) - Posted 3 years ago

“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”

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(ENGLISH) - Posted 3 years ago

“Very reliable and thoughtful pet food subscription service. Love how on time they are, and the monthly re-confirmation they send!”

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(ENGLISH) - Posted 3 years ago

“送貨好快, 而且送貨包裝用環保袋取替紙箱, 不浪費又環保! 價錢都平!”

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(ENGLISH) - Posted 3 years ago

“Very efficient service”

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(ENGLISH) - Posted 3 years ago

“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”

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(ENGLISH) - Posted 3 years ago

“Fast delivery and hv good customer service!”

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(ENGLISH) - Posted 3 years ago

“Very fast response”

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(ENGLISH) - Posted 3 years ago

“Very responsive online shop”

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(ENGLISH) - Posted 3 years ago

“The logistics is very fast and the website is easy to control!!”

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(CHINESE) - Posted 3 years ago

“Very efficient and reliable”

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(ENGLISH) - Posted 3 years ago

“有少少唔夠彈性。我明白已例明頭三個月不能更改既規則。但。訂購時。真的有點令我錯誤理解了。我不是故意去要求更改。。也明白。你們酌情處理了一部分問題。。但。。。事情的根本。。。是否就能解決呢？在體諒你們的同時。。我也想你們能體諒，客人的需要。。。謝謝你們”

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(ENGLISH) - Posted 3 years ago

“Delivery on time and good service”

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(ENGLISH) - Posted 3 years ago

“Although the system is not fully established but their customer services helps a lot. Very good customer services”

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(CHINESE) - Posted 3 years ago

“No gift included”

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(CHINESE) - Posted 3 years ago

“Easily my favourite, convenient & most importantly vet-approved online dog shop!”

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(ENGLISH) - Posted 3 years ago

“Many choices of pet food with a reasonable price. Pick up center is at a convenient location.”

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(ENGLISH) - Posted 3 years ago

“Good service with efficient delivery.”

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(ENGLISH) - Posted 3 years ago

“回覆快捷、效率頗高、服務態度好。”

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(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,796 reviews