Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,711 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very convenient and comprehensive shop for pet products! Efficient delivery as well !”

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(ENGLISH) - Posted 1 year ago

“Customer service was great. I ordered the wrong size raincoat and they were quite quick to arrange for an exchange (pick up and redeliver) via SF Express. I really appreciated their patience with me because I couldn't understand why there was a refund.”

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(ENGLISH) - Posted 1 year ago

“quick good puppy loves”

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(ENGLISH) - Posted 1 year ago

“Fast & efficiency transaction”

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(ENGLISH) - Posted 1 year ago

“Very Good!!!!”

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(ENGLISH) - Posted 1 year ago

“Very satisfying and convenient. Order and delivery arrive fast and on time. Amazing service!”

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(ENGLISH) - Posted 1 year ago

“Good service.”

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(ENGLISH) - Posted 1 year ago

“Speedy delivery, thanks”

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(ENGLISH) - Posted 1 year ago

“Super fast delivery”

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(CHINESE) - Posted 1 year ago

“Good package and super efficient delivery!”

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(ENGLISH) - Posted 1 year ago

“狗狗鍾意食，一直回購。今次用埋積分優惠更抵。”

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(ENGLISH) - Posted 1 year ago

“Good service!”

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(ENGLISH) - Posted 1 year ago

“送貨速度很快，職員跟進速度好”

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(CHINESE) - Posted 1 year ago

“Delivery service is good. Periodical promotion such as discounts will be beneficial to loyal customers. Cash bonus points are also favorable.”

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(ENGLISH) - Posted 1 year ago

“Vetopia has everything I need for my pets. The delivery is fast, and it has been easy to change an order or exchange a product when I have made a mistake. My go to online store for pet supplies.”

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(ENGLISH) - Posted 1 year ago

“Very responsive.”

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(ENGLISH) - Posted 1 year ago

“Vetopia is always very fast and punctual on delivery and add extra gifts to spoil my little monster”

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(ENGLISH) - Posted 1 year ago

“Good selection of products available.”

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(ENGLISH) - Posted 1 year ago

“Very polite and effective service”

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(CHINESE) - Posted 1 year ago

“Excellent delivery and consultation service”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,711 reviews