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Vetopia Reviews

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Very efficient store. Goods were delivered the day after I ordered them.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“My previous experience was good but recently purchased items took longer to arrive and kept giving false information regarding delivery date and time.”

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(ENGLISH) - Posted 2 years ago

“Very poor experience. You should seek my consent on the delivery time beforehand.”

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(ENGLISH) - Posted 2 years ago

“Well package for the frozen dried food which is crucial for maintaining the quality of the products.”

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(ENGLISH) - Posted 2 years ago

“Fast delivery and the order was processed very well and clearly，thank you for your help!”

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(ENGLISH) - Posted 2 years ago

“Very pleasant online shopping experience, vet online prescription is very convenient, will repurchase. Delivery is on time. Meanwhile, as a new customer you can use your discount/bonus points at your first order, no need to wait for next time.”

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(ENGLISH) - Posted 2 years ago

“Disappointed about the long delivery time on the last purchase”

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(ENGLISH) - Posted 2 years ago

“The staff at Vetopia are professional. I've ordered a box of NexGuard Spectra for my puppy, Kento and my senior dog, Rachael. They were assessed by Dr. David and his team before dispatch. The order was delivered the next day by a courier and they were well packed. Thank you to Vetopia's quality service!”

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(ENGLISH) - Posted 2 years ago

“The delivery is fast and prompt”

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(CHINESE) - Posted 2 years ago

“Quick and efficient service at reasonable price.”

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(ENGLISH) - Posted 2 years ago

“The expiry date of one of the products is too short”

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(ENGLISH) - Posted 2 years ago

“Have a broad variety of pets supplies with fast delivery. One comment though - perhaps to replace thevnon-woven bags coz cannot recycle.”

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(ENGLISH) - Posted 2 years ago

“Extremely quick delivery”

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(ENGLISH) - Posted 2 years ago

“fast delivery and good quality cat food! buy it many times.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Vetopia has products that can normally only be purchased with a vet prescription (provided you confirm that a vet has examined your pet and indicated that the prescription product is warranted), so it is very convenient if you need home delivery for such products, rather than getting them from your vet. First time customers get a big discount if they enroll in the auto ship programme. Unfortunately after the first shipment, the discount is reduced significantly and doesn't really make the auto ship programme worthwhile.”

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(ENGLISH) - Posted 2 years ago

“Efficient”

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(ENGLISH) - Posted 2 years ago

“Much appreciate the helpful accommodation when changes needed to be made due to my dog’s condition.”

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(ENGLISH) - Posted 2 years ago

“Very Fast for the order arrangement”

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(ENGLISH) - Posted 2 years ago

“Products are in high quality and very fast delivery”

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(ENGLISH) - Posted 2 years ago

“I received my order superquick and I know I can rely on the team's effort to deliver the best selection available. Also I can always find unique items/brand among the sortiment making my shopping experience worth to come back each time.”

Helpful Report

(ENGLISH) - Posted 2 years ago

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Vetopia is rated 4.7 based on 2,796 reviews