Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“When I know our existing supply lack of stock, my sister introduces Vetopia for me. It is a very good store, the price is cheaper than our pass supply and the deliver arrangement was so fast, only 1 working day. Also, I find the promotion rate for continuous orders. It is very convenience.”

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(ENGLISH) - Posted 2 years ago

“Good product, dispatch quickly. Poor delivery service, delivery guy just left the box in front of my building, sent me a WhatsApp photo and left.”

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(ENGLISH) - Posted 2 years ago

“Process was very easy and smooth. Thanks”

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(ENGLISH) - Posted 2 years ago

“very good shopping experience, and the staff very polite and friendly and very detail to selling”

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(CHINESE) - Posted 2 years ago

“Convenient and timely delivery”

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(ENGLISH) - Posted 2 years ago

“Quick delivery, nice.”

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(ENGLISH) - Posted 2 years ago

“Good service and communication.”

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(ENGLISH) - Posted 2 years ago

“Excellent.”

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(ENGLISH) - Posted 2 years ago

“非常快送貨，一定會回購”

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(CHINESE) - Posted 2 years ago

“落order 後，很快收到貨。很有效率。”

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(CHINESE) - Posted 2 years ago

“送貨時沒有預先通知,一來電已經在樓下”

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(CHINESE) - Posted 2 years ago

“Poor logistics service on delivery arrangements Poor customer service on order enquiries Too many excuses on problem solving”

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(ENGLISH) - Posted 2 years ago

“Product quality good, my cats love the food so much.”

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(ENGLISH) - Posted 2 years ago

“The staffs were very helpful, professional and efficient. Delivery was also very quick. Would be nice if the frequently bought products could have more special offers or bulk discount. Thank you”

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(ENGLISH) - Posted 2 years ago

“可於WEBSITE 訂購醫生處方糧, 而且可自訂固定送貨PATTERN, 不用擔心忘記訂購. 而且可送貨, 不用自己去CLINIC 搬. 另外送貨哥哥友善有禮貌.”

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(ENGLISH) - Posted 2 years ago

“Fast delivery!”

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(ENGLISH) - Posted 2 years ago

“I am very pleased to be able to purchase this range of food online for my cat. It saves me the hassle of buying it from the vet clinic. Delivery was quick too!”

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(ENGLISH) - Posted 2 years ago

“fast delivery”

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(ENGLISH) - Posted 2 years ago

“Excellent online shopping experience, very convenient and easy to use.”

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(ENGLISH) - Posted 2 years ago

“Good quality and smart delivery”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,796 reviews