Login
Start Free Trial Are you a business? Click Here

Vetopia Reviews

4.7 Rating 2,796 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,492
 Metrics
4.7
Based on 2,796 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
129
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Stefan Pouliot
Verified Buyer
“Great selection of products at reasonable prices. Highly recommend!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“They have what kitty needs and they deliver fast! Love Vetopia!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Yama Wong
Verified Buyer
“Whatsapp回覆態度良好，能夠快速解決更改送貨地址問題。”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lydia Lee
Verified Buyer
“Very good service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Chui Ting Lau
Verified Buyer
“The stock is complete, and many desired items can be found here”
Helpful Report
(ENGLISH) - Posted 2 years ago
MARY ANN SPARROW
Verified Buyer
“Received my orders after one business day, thank you again and once more, very efficient.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“I purchased a bag of expired dog food. I purchased in late Feb, but the expiry date is late Dec of last year🤦🏻‍♀️. Finally I got refund but I still need to handle the expired dog food myself.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kitty Chiu
Verified Buyer
“Great store”
Helpful Report
(ENGLISH) - Posted 2 years ago
Fung Wai Lap
Verified Buyer
“Nice and friendly”
Helpful Report
(ENGLISH) - Posted 2 years ago
Wai Man Lee
Verified Buyer
“Fast in good condition”
Helpful Report
(ENGLISH) - Posted 2 years ago
Louis Cheng
Verified Buyer
“We have got comfortable experience from several purchases through this web store.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Everything always delivered so quickly, much easier than going out to get it!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Pixie Wong
Verified Buyer
“very bad order arrangement, especially for frozen pet food delivery. You can't choose the delivery date when you place your order. And nobody care about what you've ordered. The sales just said will call you before delivering the goods. Of course, they did call me and told me will be arrived in 30 mins. But I'm working in the office and nobody is at home.....already twice time and my order is frozen pet food!!!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anita Lam
Verified Buyer
“Speed delivery 👍🏼 Good service Thanks for the little gift too ☺️”
Helpful Report
(CHINESE) - Posted 2 years ago
Rebecca Chan
Verified Buyer
“The best before date is long and the delivery is quick. Very impressed! Got it 3 days later after placing my order as I live on an outlying island and it is delivered to my door. If I ordered it from my own vet clinic, I will get it 2 weeks later. Will continue to order from Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Miu Chan
Verified Buyer
“客服有善！貨到有速度！方便！”
Helpful Report
(CHINESE) - Posted 2 years ago
Susan Wong
Verified Buyer
“I saw your booth at the recent Pet Show at HKCEC in Wanchai. It was very busy, but there was numerous staff to answer my questions in English. Stef helped me set up my online account so that I could make my first purchase. As I live in North Point, it was convenient to do a self pick-up when I made a second purchase.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Wendy Lau
Verified Buyer
“delivery service on time”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Speedy delivery and user friendly website when ordering their products. Also very good rebate systems as well. Highly recommended.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Tsui Yeng Mak
Verified Buyer
“Thank you so much for your help. Dr. Fallon said my cat vomiting problem might be caused by food allergy and recommended me to change his food to sensitivity control.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,796 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request