Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,014 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Very good. Reliable as the food source for my dog. Thanks”

Helpful Report

(ENGLISH) - Posted 1 year ago

“order流程暢順，購物安心！”

Helpful Report

(CHINESE) - Posted 1 year ago

“Excellent services from online order to delivery”

Helpful Report

(ENGLISH) - Posted 1 year ago

“訂單效率很好，送貨服務也很快，會繼續支持💪🏻💪🏻”

Helpful Report

(ENGLISH) - Posted 1 year ago

“exceedingly frustrating online system and account set up. Whattsapp box always full and too much AI and not enought human contact . The best service is the delivery person who is prompt. Communication options of live chat does not appear to work and certainly canot get through by telephone.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Quick delivery Good service”

Helpful Report

(CHINESE) - Posted 1 year ago

“It is useful and good for our pet dog.”

Helpful Report

(CHINESE) - Posted 1 year ago

“very good”

Helpful Report

(CHINESE) - Posted 1 year ago

“網站好方便，送貨都好快兩三日就會收到但個網站成日都會卡住，希望會改善”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Fast delivery”

Helpful Report

(CHINESE) - Posted 1 year ago

“Next business day delivery!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Fast delivery. Nice to have different options for different therapeutic area.”

Helpful Report

(CHINESE) - Posted 1 year ago

“fast delivery!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“A trustworthy store selling genuine & fresh pet food from well known brands.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Wide range of products, fast shipment!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“My go-to pet food online shop. They have everything which my cats need and the staff can communicate with you in English fluently via phone or text. Amazing service. Highly recommend every pet parent to check them out 😃”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Very fast delivery and convenience, will keep using”

Helpful Report

(CHINESE) - Posted 1 year ago

“Quick reliable delivery”

Helpful Report

(ENGLISH) - Posted 1 year ago

“長期訂開狗糧濕糧，送貨快，包裝妥當”

Helpful Report

(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,014 reviews