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Vetopia Reviews

4.7 Rating 2,540 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,278
 Metrics
4.7
Based on 2,540 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Anonymous
Verified Buyer
“Very good selection with some of the best brands on the market. The food subscription service comes well handy as we wouldn't need to worry about the future in case we ran out of the kibbles. Also, Dr. David got back to me with some very professional advice on a brand and gave me additional thought which I appreciate. The search option on pet problems is superb, and useful when you need an asap solution. Real-time feedback on the delivery time would be a nice addition to the user profile as I had to ask via Whatsapp after 2 days of "ready to deliver" status.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Quick response and reasonable delivery within 2 days after the order is confirmed.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good service, quick delivery~”
Helpful Report
(ENGLISH) - Posted 2 years ago
David Chan
Verified Buyer
“Speedy delivery and authentic product”
Helpful Report
(ENGLISH) - Posted 2 years ago
Edmund Lee
Verified Buyer
“Vetopia for the range of products for my pet dog, reasonable prices, and reliable delivery. That's why I have been using Vetopia since the day we brought home our rescue dog. Edmund Lee (The Belchers)”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Your warehouse staff wrongly despatched the powder one but I ordered the tablet one. Their product knowledge should be strengthened.”
Helpful Report
(CHINESE) - Posted 2 years ago
Ada Lam
Verified Buyer
“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Manda Fung
Verified Buyer
“Very reliable and thoughtful pet food subscription service. Love how on time they are, and the monthly re-confirmation they send!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Toby To
Verified Buyer
“送貨好快, 而且送貨包裝用環保袋取替紙箱, 不浪費又環保! 價錢都平!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Brian Ma
Verified Buyer
“Very efficient service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Phoebe Yeung
Verified Buyer
“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Catty Tong
Verified Buyer
“Fast delivery and hv good customer service!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Andy Leung
Verified Buyer
“Very fast response”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very responsive online shop”
Helpful Report
(ENGLISH) - Posted 2 years ago
Sunny Lam
Verified Buyer
“The logistics is very fast and the website is easy to control!!”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Very efficient and reliable”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kwok Sze Man
Verified Buyer
“有少少唔夠彈性。我明白已例明頭三個月不能更改既規則。但。訂購時。真的有點令我錯誤理解了。我不是故意去要求更改。。也明白。你們酌情處理了一部分問題。。 但。。。事情的根本。。。是否就能解決呢？ 在體諒你們的同時。。我也想你們能體諒，客人的需要。。。謝謝你們”
Helpful Report
(ENGLISH) - Posted 2 years ago
IRIS LI
Verified Buyer
“Delivery on time and good service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Cathrine Miao
Verified Buyer
“Although the system is not fully established but their customer services helps a lot. Very good customer services”
Helpful Report
(CHINESE) - Posted 2 years ago
Salina Kwok
Verified Buyer
“No gift included”
Helpful Report
(CHINESE) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,540 reviews
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