Villa Plus Reviews

Name: Villa Plus
Rating: 1.38

1.4 Rating 158 Reviews

7 %

of reviewers recommend Villa Plus

Company Reviews

Questions

Metrics

1.4

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 1 star review on 30th August 2025

Richmond

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never book with villa plus again. Arrived to find a building site next door. Diggers started at 7am all day. Awful experience”

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Posted 1 year ago

“Villa plus- amazing, already booked for 2025 excellent service highly recommended”

Villa Plus 5 star review on 4th January 2024

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Posted 1 year ago

“Email not working. Bounces back. Phone not answered just automated message .”

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Posted 1 year ago

“This villa was clean but very tired. I raised a number of issues after the holiday but was advised that I should have raised them with the local rep (who hardly spoke English and I hardly speak Spanish ) I raised a couple of email complaints and received poor responses, I even emailed the MD who couldn’t even bother to respond. Very poor customer service from a company who just don’t care.”

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Posted 1 year ago

“Stayed recently at Villa Esmeralda near Estapona….whilst very clean inside the bedrooms smelt damp, I don’t know if this villa has had damp problems but flooring in the bedrooms was not fitted well at all and felt like it had been damaged by water. The showers were not consistent, either scorching hot or cold. The seating in the living area is one of the most uncomfortable sofas I have ever sat on. I know you can pay for starter pack but all other villa plus villas we have rented have had the basics left for us on arrival. Outside the dining table cloth on arrival was filthy and the cushions in the seating area need replaced as they are not fit for purpose.”

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Posted 1 year ago

“we stayed in vilamoura portugal which was a lovely area and the villa was a good size but did need a bit of updating as there was loose tiles on the floor in living area no air con downstairs only in bedrooms so was hot in the evenings no outside garden lights so very dark in the evenings and i know its self catering but thought we would have some tea and coffee on arrival and maybe some water as they say not to drink the tap water ! 2 out of the 3 showers would flood as water didn't drain properly and the jets on our shower didn't work and thought some coles would of been left for the bbq as we left nearly a whole bag but i guess they remove everything ,they left bin bags but weren't big enough for the bin ! and the tv in the living area was quite small and echoed round the villa . They have tried to make it child friendly but not in a great way lets just say if we had paid over £3k for a week in the summer i would of been really P@***ed off !!! and the pool was in the shade the whole time . villa joliet 34 lot 5 stayed oct 7th-14th”

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Posted 1 year ago

“The worst company ever for everything AVOID AVOID AVOID AT ALL COSTs .. Villa Venetia Aghia stephanos in Corfu .. totally NOT as described .. YOU HAVE BEEN WARNED RAW SEWAGE LEAKING NEXT TO POOL ..”

Villa Plus 1 star review on 9th October 2023

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Posted 1 year ago

“Villa Olympian Tsilivi. Whilst the villa was very nice, it's a shame we were not made aware of the steep hill approaching the villa. A member of out party had walking issues and was unable to cope with it after injuring her leg. Had to seek medical attention!”

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Posted 1 year ago

“What a shower they are What a shower they are. They cancel your holiday and refund the money with out any consideration of what you have paid in terms of Car hire Transfers and flights. All you hear from them is "It's our policy" which is of no help whatsoever. The alternative Villas they suggested were more than twice the price of what we paid. No help towards the cost of this was offered as it's there policy just to refund. So we are hung out to dry by Villa Plus.When speaking to Jessica she constantly interrupted and wouldn't listen. The standard of the Villas has dropped over the years and I thought that given the pandemic situation they would have tried really hard to get as many positive reviews as they could. For instance earlier this year when in one of their villas in Portugal they wouldn't even provide bin bags. How many people take bin bags on holiday. All the small things that used to be provided are no longer available unless you buy a seriously overpriced welcome pack. Cutting corners is one thing but obliterating the services that were previously available is totally wrong. All in the name of profit and not having any duty of care for the client. Perhaps they should rename themselves as Villa Minus. My husband is waiting for a phone call from Alex who I hope will have discussed our situation with her manager.”

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Posted 1 year ago

“I booked a holiday with Villa Plus back in January.. just 2 weeks before the holiday they cancelled our villa and offered us a lower grade villa, saying they would refund the difference in price. We booked this villa purposely as it was close to all the amenities, due to not being able to drive. The villa they offered us said car essential. As its peak season, there is lack of choice on the island. We were willing to compromise and found a villa 40kms away for only 10days not 14. This ment changing flights at £35p.p. We've lost 4days of our holiday..extra cost for flight changes and required 2 x taxis to the other side of the island on arrival. Never mind all the stress it has coursed our family. Villa plus offered us NOTHING in compensation. There attitude was take this villa in the mountains or get a full refund. I've cancelled next years holiday with them. I will not give them another penny.”

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Posted 2 years ago

“Absolutely appalling customer service, we couldn't use our pool for a week as it was full of algae. Kitchen tired. Shower heads broken. Reviews are true!!”

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Posted 2 years ago

“Coral Bay Cottage, Coral Bay, Cyprus June 2023 This company doesn't deserve the 1 star, but unfortunately I was unable to continue the review without doing so. I have never been treated so appallingly by an organisation who markets villa holidays that people save hard for all year around. We visited Coral Bay Cottage in June of this year for a 2 week holiday. Within less than 24 hours after our arrival a burglary took place, whilst we had gone shopping for groceries. Frighteningly the burglars were still on the premises when we returned, but managed to escape through one of the bedroom windows. Valuable jewellery and money was stolen, which in normal circumstances would have been locked away in the safe, but we couldn’t operate the facility we found in the wardrobe. We contacted Villa Plus for help and asked that they notify the owners and contact the Police. Sadly the Police were not interested as there was no forced entry and no property damage. The villa owners were also not very interested when they visited us later in the day. They were much more engrossed in telling us about their fruit trees, thus avoiding the serious matter in hand. The attitude of the Villa Plus was disgusting when I spoke to them a few days after the incident. I explained that I was left feeling very vulnerable and unsafe and was considering flying back home and cancelling our second trip to Coral Bay Cottage in October. The response from the member of staff concerned was that this event could have happened anywhere in the world. This wasn’t what I wanted to hear. Throughout the remainder of our holiday we didn’t received any support from either the owner or Villa Plus and on my return to the UK I cancelled our second trip. Although the company policy is that deposits are not refundable, given the circumstances, the least they could have done was return our deposit of £759. The reasons given were that they would have to remarket the property causing further expenditure and that it was our responsibility to ensure the premises were secure. The only door that we physically opened was the front door which is used to gain entry and exit. I don’t therefore feel it is up to the hirer to go around checking other windows and doors that we had not used. We rightly assume that the owners would have left it secure after they cleaned the premises prior to our arrival. We gave Villa plus 15 weeks (105 days/3.5 months) notice of cancellation. Since this date they have managed to book all 3 weeks that we had originally booked. As they have not lost any money the return of our deposit was not too much to ask. Think again before considering using Villa Plus, there is no Customer care or else renting Coral Bay Cottage, Coral Bay, Cyprus. Once they have your money, they don’t care less. DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCES AS YOU WILL LOSE MONEY, ALL THE BAD REVIEWS ARE TRUE”

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Posted 2 years ago

“Villa Soni in Olhos D’Agua, Algarve is in dire need of refurbishment. The downstairs shower room should be condemned. Electric cables were showing in the connection to the kitchen ceiling light and to top it all the downstairs air conditioning unit on the outside wall feeding the 2 inside units caught fire. It was just as well that when the air conditioning went off I checked outside to see what was going on only to see flames coming from the unit. And called the fire brigade and had to get everyone else up, and all this at 07:15.”

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Posted 2 years ago

“The villa was filthy and had not been cleaned when we arrived The villa was desperately tired and in need of refurbishment No compensation offered and no genuine apology Avoid”

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Posted 2 years ago

“After 6 days I had to cancel (or try to ) my booking due to a drastic change in my personal circumstances, booking was for next May (2024) there is no refund of your deposit, rip off company, DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCES AS YOU WILL LOSE MONEY, ALL THE BAD REVIEWS ARE TRUE”

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Posted 2 years ago

“Went to Villa Meliá in Crete great holiday and rep was friendly and helpful”

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Posted 2 years ago

“Despite Villaplus rep telling me the would transfer my Villa booking and to continue to check in on my flight they changed their mind in the morning and refused to help or escalate to a manager. All I got was computer says no. AVOID AT ALL COST.”

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Posted 2 years ago

“Non existent customer service once they have your money. They couldn’t care at all.”

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Posted 2 years ago

“Villa Plus - AVOID AT ALL COSTS. I booked a villa that stated it was a detached property, and paid my deposit. That evening I was showing my partner the pictures and he said that’s not detached?! I emailed them as the pictures were unclear and taken at an angle. I got a reply to say ‘as per the advert’ it’s semi detached… very strange as I was sure it said detached. I checked their website and it did indeed say semi detached, so I then looked back at my screenshots and it said detached!! They had changed the advert before responding!! Absolutely no integrity or values, extremely deceitful to avoid finding an alternative or reimbursing my deposit. I had to take my case to ABTA, I got my money back finally but not so much as an apology and nothing for all the inconvenience and stress it caused us. I then had to find an alternative but couldn’t do that until I had my deposit back over 2 months later, so we were then limited on properties available to fit the flights I’d already booked. Absolutely avoid at all costs, they are complete con artists without any morals and should be ashamed of themselves.”

Villa Plus 1 star review on 18th March 2023

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Posted 2 years ago

“Everything the villa was dirty not cleaned the dinning room roof was falling in and the bedroom roof was The villa was dated needs a good renovation”

Villa Plus 1 star review on 1st December 2022

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Posted 2 years ago

Villa Plus is rated 1.4 based on 158 reviews