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Villa Plus Reviews

1.3 Rating 143 Reviews

6 %

of reviewers recommend Villa Plus

Company Reviews

1.3

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 5 star review on 4th January 2024

Villa Plus 1 star review on 9th October 2023

Villa Plus 1 star review on 18th March 2023

Villa Plus 1 star review on 18th March 2023

Villa Plus 1 star review on 1st December 2022

Villa Plus 1 star review on 1st December 2022

Villa Plus 1 star review on 1st December 2022

20

Anonymous

Anonymous // 01/01/2019

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“Was badly let down with Villa plus.Three days before we were due to fly they informed us the villa owner had friends staying so the villa we booked in May 2019 for 13 family members flights and car hire booked. They then told me 24 hours before we were due to fly that they had no suitable villa available. Total disgrace, total lack of empathy would never use villa plus again after the heart ache they have caused. This had nothing to do with covid 19. The airbridge was in place and the flights were on.”

Posted 3 years ago

“Brilliant and swift service friendly staff at destination and villa was amazing. Would return in future it was a beautiful setting and the pool was so nice and went down well with the kids”

Villa Plus 5 star review on 2nd September 2020

Villa Plus 5 star review on 2nd September 2020

Villa Plus 5 star review on 2nd September 2020

Posted 3 years ago

“After continually trying to phone, email and then recorded delivery letter, asking to defer our August package to next year due to vulnerable members of our group, nothing. We had paid monies in full and found out that others who booked through a third party, Miles Morgan with VP, were able to defer to 2021. We’ll never use VP again.”

Posted 3 years ago

“Please don’t book with this company. We paid a deposit for holiday to portugal in January. We received an email last Friday saying we had to pay our balance or we would incur fees so we paid as the letter stated we are able to go on holiday. We never received our documents so I checked easy jet and our flight was cancelled. It took 3 calls and a whole day on the phone with promises that someone would call me back to be told if you pay £2,000 more we can get you on another flight from Stanstead with Ryan Air. We now have no holiday which we was due to go in 3 days. Don’t use this company they will just take your money”

Posted 3 years ago

“Awful company. After I phoned them back in March they said specifically my money was safe. I asked for this in writing so they sent me personal emails saying very clearly I would get my money back as a refund, not some pathetic voucher with a million pathetic rules attached to it, should the FCO advise against travel. I allowed them to keep my money based on these emails. And now they have moved the goalposts with no warning. No chance for me to alter my position and just lose my deposit. Truly pathetic. My family have used villaplus atleast 30 times between us. Sort my refund out and stop this dragging on as I won’t accept this.”

Posted 3 years ago

“Be very careful when thinking about using Villa Plus. I paid £2,365.02 deposit against a package to Portugal thinking that being covered by ABTA/ATOL our deposit was secured. Because the UK government said not to travel before the balance was due it was not paid. EasyJet stopped flying so this should have been covered by ATOL. Villa Plus hasn’t even replied to a letter sent by registered post. Saga insurance have also been useless. I have now had to put this in the hands of a company specialising in obtaining refunds.”

Posted 3 years ago

“due to depart 22/8/20, its now 20/8/20 no travel documents sent. We havnt cancelled but we know we cant go as flights cancelled by airline due to restrictions. Villaplus state we may get holiday voucher as act of goodwill as or villa is available so no refund due- only thing villaplus is that we know our villa was sold on booking.com same dates as we paid for so IT IS NOT AVAILABLE and we want our money back”

Posted 3 years ago

“Due to go on holiday in under 56 Hours. Had nothing from VP, not even our travel documents so we have no idea whether or not we are travelling. Our flights have been suspended, which we read over the weekend, so goodness knows what is going on. Unable to call, emails are bouncing back etc. Website states they are dealing with holidays departing on MY DEPARTURE day, but I’ve heard nothing. I will NEVER again book with these people. I understand the problems they are going through, but their lack of customer service, keeping loyal customers informed is truly DISGUSTING. That is what I find so disappointing, not the fact that my holiday may/may not go ahead.”

Posted 3 years ago

“Please don’t give this company your deposit. Read the huge quantity of posts on line and go elsewhere. Do you rally want to book anything with a company that won’t allow any of its customers to communicate with them unless they choose to talk to you. We were contacted to tell us our holiday was cancelled 4 days before we were due to depart and told we would get a refund within 14 days of departure. Three weeks later we have received nothing. Interestingly tui refunded us some extras from the flight within 4 days and have told us they have refunded villa plus for the flights. The company also continues to run a national advertising tv campaign to collect deposits from unsuspecting new customers. Please don’t give them your money ,allow them to die so people can use there atol certificates. Hideous to deal with and constantly post reviews on themselves to try and offset the torrent of real reviews. You may also want to read about the intervention from which against this company”

Posted 3 years ago

“We booked a villa only holiday with VillaPlus a year ago for travel this August, then the global pandemic hit and we went through every emotion from we are not going to be able to go, to we are going, to we are going to forced to go or lose our money, back to we are not going. A week before we were due to go the FCO advice changed and we received an email titled "You're all set here's your voucher" No apology, no alternative, no refund option as per our consumer rights, and no way of contacting VillaPlus as they decided to close all lines of contact. The Competition and Markets authority states that while vouchers are an acceptable option to offer a refund should also be easily available and customers should not be forced or misled into taking a voucher. As a party of three families a voucher is useless for us we are unlikely to be able to use. Every other company that we have dealt with for this holiday have been easy to contact and have issued refunds or alternatives without question, even the airline! This company has become so frustrating to try and deal with, in these challenging times of covid-19 when there is a great deal of confusion, when customers need reliable up to date information about their holidays VillaPlus decides to close it's phone lines, and doesn't respond to email or social media with the exception of auto replies that have irrelevant information. The mood music coming from VillaPlus is that their internal company policies are more valid than the law. Leaving a lot of people angry, frustrated, fighting to get their money back, however this means that I have learnt a new phrase....Chargeback..which appears to be the route that I will be forced into to get our money back. I can appreciate that the problems in the beginning were not the fault of VillaPlus, however their actions since the FCO made it's decisions is definitely of their making. They are acting like a business that doesn't want a future as I guarantee every customer that has been messed about will definitely NOT use them again. I am just hoping to get my refund before they go bust.”

Posted 3 years ago

“Have travelled with villaplus before and no issues but this time we have been really let down by them. Whilst I appreciate this years problems with coronavirus has made it very difficult for travel firms, I am at a loss how villaplus think the best way to look after their loyal customers is to cut off all communications! cant phone or email, we are due to go on holiday in a week, found out last night flight is cancelled but impossible to discuss options. Really?, this is the UK biggest company for villa holidays and they ignore customers needing assistance, customers who have paid out thousands of pounds only to be treated with such contempt, not a good business model to ignore your customers”

Posted 3 years ago

“Villa Plus were uncommunicative and the villa was falsely advertised as a jewel when it’s cheap, old and shoddy with a manky pool that even our 9 year old wouldn’t swim in. Stained furniture and old, shoddy fixtures and fittings. Our local rep was passive aggressive as if she was doing a favour even turning up. Her boss was just as bad, not even offering a line of complaint just an admin email. It is a joke. We were offered an alternative that was another something out of the 70s. NEVER EVER USING THIS COWBOY OUTFIT AGAIN. We will be telling all to steer well clear. Original queries went unanswered. The local rep turned up in under an hour but had zero customer service skills.”

Posted 3 years ago

“Shocking. Due to travel in a week but can't get anyone to answer either an email or a telephone call. They were pretty prompt when I booked mind! And on twitter its saying AGAIN that they will only offer vouchers to villa only customers despite being referred to the regulator. Taking them to the ombudsman now - they need to close. DO NOT TOUCH WITH A BARGEPOLE!”

Posted 3 years ago

“What a rubbish firm. Used them before and were excellent. But now, no responses except old out of date ones. Not even a courtesy email. Due out on 25th July but F and CO advice on Portugal is still not to travel.”

Posted 3 years ago

“Booked package holiday with VP with easyJet flights from Southend!!! Paid balance and now have no flights. Tried to make contact but it's as if they don't exist. Shocking service. Despicable company. Is ABTA worth anything? They should step in to sort this mess out. I want my money back NOW.”

Posted 3 years ago

“The senior management of villa plus you should feel extremely ashamed at the way their company are treating customers, you have taken peoples money and basically taken no responsibility and just told customers to claim through their insurance, you have told me I need a cancellation invoice to do this but have failed to respond to any request , only an automated reply and no one can contact you by phone, no way to complain. You are going to lose a lot of customers due to this poor response, start taking responsibility and look after your customers who money you were happy to take but refuse to return.”

Posted 3 years ago

“So we booked a package holiday with VP last year for this summer. Paid our balance as requested and then tried to book seats on our TUI flight only to be told the flight is now cancelled. OK - VP need to book an alternative for us. Easier said than done. Firstly, you cannot contact them - they will not answer emails/phone calls/social media pleas. You just have to sit tight and wait but in the meantime all the decent alternative flights are being snapped up and prices are rising as they become scarce (and yes, we will have to pay the difference in fares). You then note on their terms and conditions that a change of carrier/airport or flight time is allowed - anything up to 12 hours difference in flight time is viewed as a minor alteration - no compensation or cancellation - you will lose all your money if you do decide it's not suitable. Furthermore airports are 'grouped' by them so Birmingham is grouped with East Midlands and Doncaster, (the latter airport being some 140 miles from where I live). Again a change of airport to one in this group is viewed as a minor change and you either accept their change or lose all of your money. So when are VP likely to share our mystery travel arrangements with us ? Well according to some posts on here it may be as little as 2 days before we are due to fly. So I am now looking at my original flight time of 7 am from Birmingham being moved to possibly a 6 pm flight theoretically from Doncaster, and my return to Birmingham being moved from 2.30 pm arrival to (again theoretically) Doncaster at stupid o'clock in the morning and I may not be told about this until 2 days before my departure date when further monies will be demanded or I lose the lot. I cannot believe that VP could treat their customers so shabbily. I just wish now that I had not paid my balance and just taken the hit with the deposit - losing hundreds rather than thousands of pounds. At least I would now be sleeping rather than relentlessly logging onto to airline pages and trying to guesstimate what VP might be considering as an alternative and trying to work out how I get my family to whichever airport they chose.”

Posted 3 years ago

“Must be going under Disgusting company Which magazine found this out Why haven't ATOL OR ABTA OR GOVERMENT stepped in as they takeing everyone's money The bosses banking this and laughing at us all”

Posted 3 years ago

“Shambolic company and response to cv19. Do not be tempted to use their services, that’s if you can actually contact them. Ripping people off by taking deposits as cancellations with no flexibility to rebook or refund and even demanding balances are paid before advising If they can actually fly you there ! Shocking really I just hope they get their just deserts.”

Posted 3 years ago

“The same as message below. Disgusting demanding to pay final balance within 24 hrs due to text had yesterday which stated sent email. No email received and have tried emailing constantly and telephones not operational. Had even tried to reply to text but this is blocked as well. How on earth are you able to speak to a human being regarding your booking. Will never book with them again and urge others not to do so either.”

Posted 3 years ago

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Villa Plus is rated 1.3 based on 143 reviews