Villa Plus Reviews

Name: Villa Plus
Rating: 1.34

1.3 Rating 143 Reviews

6 %

of reviewers recommend Villa Plus

Company Reviews

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Metrics

1.3

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 5 star review on 4th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Noise from next doors villa property loud enough to damage your hearing for 3 days. Reps were useless”

Helpful Report

Posted 1 month ago

“I feel compelled to share my disappointing experience with Villa Plus. Despite providing a substantial seven months' notice due to unforeseen health issues, they refused a refund and showed a complete lack of sympathy. Their unresponsiveness, taking over two weeks to reply to a single email, further added to the frustration. Villa Plus appears more focused on taking money than on customer care. I strongly advise others to think twice before booking with them, as their unsympathetic service has left me thoroughly dissatisfied.”

Helpful Report

Posted 2 months ago

“Just got back from a 2 week Holiday booked through this Company. The Villa wasn't cleaned properly, upstairs the 2 spair rooms had 2 x single beds in each room for children . We couldn't open the wardrobes because there was no room , they had changed the owners beds to get more people in the rooms but they were children's beds not for Adults. Villa Plus would not change the mattresses so we where going to buy them ourselves but we managed to get in touch with the owners, the came around & agreed they changed the sleeping arrangements without him knowing. He went out & bought 2 x property mattress after a heated exchange. He said he wouldn't use them ever again after this season!!! All I can say Villa Plus couldn't care less with the customer, any other business would make sure you were happy with everything but not Villa Plus . Anyone booking with Villa Plus please be careful we spent hard earned money to have 2 weeks in the sun & lovely Villa but they aren't the Company they make out. This is the first & last time we use Villa Plus just be careful .”

Helpful Report

Posted 2 months ago

“Will never book with villa plus again. Arrived to find a building site next door. Diggers started at 7am all day. Awful experience”

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Posted 3 months ago

“Email not working. Bounces back. Phone not answered just automated message .”

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Posted 3 months ago

“This villa was clean but very tired. I raised a number of issues after the holiday but was advised that I should have raised them with the local rep (who hardly spoke English and I hardly speak Spanish ) I raised a couple of email complaints and received poor responses, I even emailed the MD who couldn’t even bother to respond. Very poor customer service from a company who just don’t care.”

Helpful Report

Posted 4 months ago

“The worst company ever for everything AVOID AVOID AVOID AT ALL COSTs .. Villa Venetia Aghia stephanos in Corfu .. totally NOT as described .. YOU HAVE BEEN WARNED RAW SEWAGE LEAKING NEXT TO POOL ..”

Helpful Report

Posted 6 months ago

“What a shower they are What a shower they are. They cancel your holiday and refund the money with out any consideration of what you have paid in terms of Car hire Transfers and flights. All you hear from them is "It's our policy" which is of no help whatsoever. The alternative Villas they suggested were more than twice the price of what we paid. No help towards the cost of this was offered as it's there policy just to refund. So we are hung out to dry by Villa Plus.When speaking to Jessica she constantly interrupted and wouldn't listen. The standard of the Villas has dropped over the years and I thought that given the pandemic situation they would have tried really hard to get as many positive reviews as they could. For instance earlier this year when in one of their villas in Portugal they wouldn't even provide bin bags. How many people take bin bags on holiday. All the small things that used to be provided are no longer available unless you buy a seriously overpriced welcome pack. Cutting corners is one thing but obliterating the services that were previously available is totally wrong. All in the name of profit and not having any duty of care for the client. Perhaps they should rename themselves as Villa Minus. My husband is waiting for a phone call from Alex who I hope will have discussed our situation with her manager.”

Helpful Report

Posted 7 months ago

“I booked a holiday with Villa Plus back in January.. just 2 weeks before the holiday they cancelled our villa and offered us a lower grade villa, saying they would refund the difference in price. We booked this villa purposely as it was close to all the amenities, due to not being able to drive. The villa they offered us said car essential. As its peak season, there is lack of choice on the island. We were willing to compromise and found a villa 40kms away for only 10days not 14. This ment changing flights at £35p.p. We've lost 4days of our holiday..extra cost for flight changes and required 2 x taxis to the other side of the island on arrival. Never mind all the stress it has coursed our family. Villa plus offered us NOTHING in compensation. There attitude was take this villa in the mountains or get a full refund. I've cancelled next years holiday with them. I will not give them another penny.”

Helpful Report

Posted 8 months ago

“Absolutely appalling customer service, we couldn't use our pool for a week as it was full of algae. Kitchen tired. Shower heads broken. Reviews are true!!”

Helpful Report

Posted 8 months ago

“Coral Bay Cottage, Coral Bay, Cyprus June 2023 This company doesn't deserve the 1 star, but unfortunately I was unable to continue the review without doing so. I have never been treated so appallingly by an organisation who markets villa holidays that people save hard for all year around. We visited Coral Bay Cottage in June of this year for a 2 week holiday. Within less than 24 hours after our arrival a burglary took place, whilst we had gone shopping for groceries. Frighteningly the burglars were still on the premises when we returned, but managed to escape through one of the bedroom windows. Valuable jewellery and money was stolen, which in normal circumstances would have been locked away in the safe, but we couldn’t operate the facility we found in the wardrobe. We contacted Villa Plus for help and asked that they notify the owners and contact the Police. Sadly the Police were not interested as there was no forced entry and no property damage. The villa owners were also not very interested when they visited us later in the day. They were much more engrossed in telling us about their fruit trees, thus avoiding the serious matter in hand. The attitude of the Villa Plus was disgusting when I spoke to them a few days after the incident. I explained that I was left feeling very vulnerable and unsafe and was considering flying back home and cancelling our second trip to Coral Bay Cottage in October. The response from the member of staff concerned was that this event could have happened anywhere in the world. This wasn’t what I wanted to hear. Throughout the remainder of our holiday we didn’t received any support from either the owner or Villa Plus and on my return to the UK I cancelled our second trip. Although the company policy is that deposits are not refundable, given the circumstances, the least they could have done was return our deposit of £759. The reasons given were that they would have to remarket the property causing further expenditure and that it was our responsibility to ensure the premises were secure. The only door that we physically opened was the front door which is used to gain entry and exit. I don’t therefore feel it is up to the hirer to go around checking other windows and doors that we had not used. We rightly assume that the owners would have left it secure after they cleaned the premises prior to our arrival. We gave Villa plus 15 weeks (105 days/3.5 months) notice of cancellation. Since this date they have managed to book all 3 weeks that we had originally booked. As they have not lost any money the return of our deposit was not too much to ask. Think again before considering using Villa Plus, there is no Customer care or else renting Coral Bay Cottage, Coral Bay, Cyprus. Once they have your money, they don’t care less. DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCES AS YOU WILL LOSE MONEY, ALL THE BAD REVIEWS ARE TRUE”

Helpful Report

Posted 8 months ago

“Villa Soni in Olhos D’Agua, Algarve is in dire need of refurbishment. The downstairs shower room should be condemned. Electric cables were showing in the connection to the kitchen ceiling light and to top it all the downstairs air conditioning unit on the outside wall feeding the 2 inside units caught fire. It was just as well that when the air conditioning went off I checked outside to see what was going on only to see flames coming from the unit. And called the fire brigade and had to get everyone else up, and all this at 07:15.”

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Posted 8 months ago

“The villa was filthy and had not been cleaned when we arrived The villa was desperately tired and in need of refurbishment No compensation offered and no genuine apology Avoid”

Helpful Report

Posted 9 months ago

“After 6 days I had to cancel (or try to ) my booking due to a drastic change in my personal circumstances, booking was for next May (2024) there is no refund of your deposit, rip off company, DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCES AS YOU WILL LOSE MONEY, ALL THE BAD REVIEWS ARE TRUE”

Helpful Report

Posted 10 months ago

“Despite Villaplus rep telling me the would transfer my Villa booking and to continue to check in on my flight they changed their mind in the morning and refused to help or escalate to a manager. All I got was computer says no. AVOID AT ALL COST.”

Helpful Report

Posted 1 year ago

“Non existent customer service once they have your money. They couldn’t care at all.”

Helpful Report

Posted 1 year ago

“Villa Plus - AVOID AT ALL COSTS. I booked a villa that stated it was a detached property, and paid my deposit. That evening I was showing my partner the pictures and he said that’s not detached?! I emailed them as the pictures were unclear and taken at an angle. I got a reply to say ‘as per the advert’ it’s semi detached… very strange as I was sure it said detached. I checked their website and it did indeed say semi detached, so I then looked back at my screenshots and it said detached!! They had changed the advert before responding!! Absolutely no integrity or values, extremely deceitful to avoid finding an alternative or reimbursing my deposit. I had to take my case to ABTA, I got my money back finally but not so much as an apology and nothing for all the inconvenience and stress it caused us. I then had to find an alternative but couldn’t do that until I had my deposit back over 2 months later, so we were then limited on properties available to fit the flights I’d already booked. Absolutely avoid at all costs, they are complete con artists without any morals and should be ashamed of themselves.”

Helpful Report

Posted 1 year ago

“Everything the villa was dirty not cleaned the dinning room roof was falling in and the bedroom roof was The villa was dated needs a good renovation”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience.. management feedback very poor.. do not use.. I stayed in a villa in August which was not cleaned to a decent standard.. but more than that our swimming pool turned green after three days due to the filter and pipes broken.. we had no pool use for 2 days whist this was being fixed, due to this I picked up a stomach parasite which meant I had severe upset stomach and sickness on return which I've only just fully recovered from... including two lots of antibiotics and as a side note green hair too..(which I was advised to out tomatoe ketchup in) No grips on the steps getting in so my nephew slipped and hurt his leg. It's been over 2 months since my initial complaint and around 6 emails and I have finally heard back from villa plus advising that they sympathise but take no responsibility . This is disgrace and disgusting especially as I have photos of the issues and have been so unwell. Do not use this company.. we spent over £2.5k and they are awful. Very disappointed.”

Villa Plus 1 star review on 30th October 2022

Helpful Report

Posted 1 year ago

“Booking: Villa Guaita, Pollensa, Majorca VillaPlus manage this property and I booked directly through them summer. Unfortunately we had so many bad issues: Safety / Contravening ETV license laws: - There was an inside BBQ area that had NO carbon monoxide monitoring and no fire alarm coverage. The carbon monoxide monitor had no batteries and 3 years past its date of usage! - see the images - The pool had no barrier (fine) but NO lighting at night making it a very dangerous hazard for children Flooding: - the property flooded twice in a week and despite reporting there was no action Misrepresenting Services: - the marketing stated there was air con on a timer and there would be air con in the rooms at night. This was a JOKE as the air con only worked with a motion sensor so unless YOU STAY UP ALL NIGHT THERE IS NO AIRCON! Oh and as an aside there was no hot water. Customer Service: - VillaPlus believe these issues are fine and do not see why they need to do a site visit to review or indeed offer a refund. I have contacted the ETV licensing team with the images and hope they take action to protect future guests. SEE IMAGES ATTACHED FOR HOW BAD THIS WAS!”

Villa Plus 1 star review on 15th September 2022

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Posted 1 year ago

Villa Plus is rated 1.3 based on 143 reviews