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Villa Plus Reviews

1.3 Rating 144 Reviews

6 %

of reviewers recommend Villa Plus

Company Reviews

1.3

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 5 star review on 4th January 2024

Villa Plus 1 star review on 9th October 2023

Villa Plus 1 star review on 18th March 2023

Villa Plus 1 star review on 18th March 2023

Villa Plus 1 star review on 1st December 2022

Villa Plus 1 star review on 1st December 2022

Villa Plus 1 star review on 1st December 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking: Villa Guaita, Pollensa, Majorca VillaPlus manage this property and I booked directly through them summer. Unfortunately we had so many bad issues: Safety / Contravening ETV license laws: - There was an inside BBQ area that had NO carbon monoxide monitoring and no fire alarm coverage. The carbon monoxide monitor had no batteries and 3 years past its date of usage! - see the images - The pool had no barrier (fine) but NO lighting at night making it a very dangerous hazard for children Flooding: - the property flooded twice in a week and despite reporting there was no action Misrepresenting Services: - the marketing stated there was air con on a timer and there would be air con in the rooms at night. This was a JOKE as the air con only worked with a motion sensor so unless YOU STAY UP ALL NIGHT THERE IS NO AIRCON! Oh and as an aside there was no hot water. Customer Service: - VillaPlus believe these issues are fine and do not see why they need to do a site visit to review or indeed offer a refund. I have contacted the ETV licensing team with the images and hope they take action to protect future guests. SEE IMAGES ATTACHED FOR HOW BAD THIS WAS!”

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Villa Plus 1 star review on 15th September 2022

Posted 1 year ago

“Villa Pomelo calan blanes. Stayed here for a week with my daughter and her family. Villa not as represented in pictures. Firstly this is not a safe home for children. Cables for tv tied up in knots and easily available for kids to get into trouble with. Electrics are poor, just a load of plugs plugged into extension sets. TV was broken on arrival, which didn't really bother us and was replaced. Dishwasher falling apart, wheels fell off everytime door was opened. Worst feature of all was the state of the small shower room. Shower tray quickly filled up and took ages to drain away. Towels all stained from previous users and bedlinen very shabby. Washing machine broke down every time it was used.No bluetooth speaker. To be fair to Villa Plus they did respond quickly to all the issues we raised which made the uncomfortable and shabby villa slightly more bearable. The resort itself was super but I'd avoid this villa if you can. The garden area is unkempt, our granddaughter injured herself on an old cactus plant which was lying broken, up-ended in the garden. Grass is very sparse and in need of attention. Furniture shabby and not as displayed in photos. Pool fence was dragged out of a dirty old patio store, was mucky and looked awful once in place, it is clearly never hosed down between users.”

Posted 1 year ago

“Villa Adonis, Corfu - our holiday was spoiled by loud building works nearby which went on most of the day for 2 weeks ( inc Saturdays ) - we had to go out for much of the day as we couldn't enjoy the pool - despite sending VillaPlus videos of the disruption they have refused to offer any compensation - my advice would be - don't book this villa, and don't use VillaPlus”

Posted 1 year ago

“Be careful not a trusted compan Well 6 days before our family holiday to villa Tomillo, Javea we had Villa plus say great news your £14000.00 holiday is only days away, but instead of the holiday you had booked over a year ago has been cancelled, don't worry we have found another one, we look at this and it was obvious it was a budget villa and no comparison. We was told by the agent it was a 1000 pound more but they would not charge any more. Lucky we recorded the conversation, as we checked and the replacement was over a thousand pound cheaper and told them this and we had documents to prove it. We did not want to go as our villa was cancelled but was told by VP that we had to go and has to be book straight away I asked for a couple of day to look into it was was refused time. He phoned next morning and said if we don't book it HE WOULD DO IT FOR ME AND IF WE DON'T GO WE WOULD LOSE ALL OF THE MONEY. I SAID WE DON'T WANT IT AND HE FINISHED THE PHONE CALL BY SAYING HE WOULD BOOK IT NOW, AND I SAID NOT WITH MY PERMISSIONS AND HE SAID HE WOULD DO IT ANY WAY. Great customer service. The short, answer we had to go as in fear of loosing £14000 and the villa was of a much lower quality, I have pictures of when pulled out phone charger the face plate came away with charger exposing bere mains wires, the master bed room shower came with a sink plunger so had to use to empty shower tray the owner live next door and had many texts to say put away parasels and turn of landing lights at night even though we had children from 5 year old with me. No hot water for 2 days, microwave didn't work, 2 aircon units stopped working an was give battery's to do our self's, we had to get the laundry ready so they could swap over, it goes on and on, as we had recording of there conversations, about them saying things not true, pictures showing a low quality and dangerous wires they reluctantly gave back the cost difference of villa cost. So to all make sure you have evidence when contacting, recordings, and any thing else that they might deny later. I could go on but you have been warned and to try and talk by phone to a named person is blocked and they hide behind covid”

Posted 2 years ago

“Dreadful company, don’t offer refunds or change of date on villa only holidays. If COVID affects travel you lose all of your money. Your better off using booking.com as you get free cancellation and won’t lose money. Shocking company avoid at all costs”

Posted 2 years ago

“I would rate this no stars if the option were available as villa plus has just cancelled my holiday at 2 weeks notice because their supplier has apparently withdrawn the villa. They have offered to refund £389 of a £900 plus villa with the rest as a voucher which given the background I have no desire to use. They have not offered to contribute to cover my abortive flight costs, vehicle hire or airport hire costs, even though this is clearly an issue which should be within their control. I am left with nearly all the costs and no holiday. While things can go wrong in those circumstances it’s how you are then treated that matters. Given how I’ve been treated, through no fault of mine and without COVID factors etc my advice would be don’t go near them. Book with a company that treats their customers with respect.”

Posted 2 years ago

“The villa looked great on the photos. The villa can Ros Majorca is a tired smelly leaky toilets not up to standard old heap. October 2021. No handle on a toilet door my husband got locked in. We complained but weren’t taken seriously. When we arrived back. We were given £150 ponds towards our next villa. I wouldn’t go with them again if it was free!!!! A terrible disreputable firm. If you want a good holiday don’t go with villa plus!!!!”

Posted 2 years ago

“Booked a holiday at a small villa in Kefalonia for June 22, paid a substantial deposit. A car was required for the villa and it is some years since we hired a car on holiday we were surprised to learn that many car hire companies don't rent to persons in their 70s ( which we are ) Cancelled this holiday but requested that we would be able to switch the holiday to somewhere like Minorca, two messages to this effect were sent but no reply received. No refund of deposit of course as this is probably in VillaPlus's swollen coffers. We have no legal entitlement to have our deposit returned and as there is no other options being entertained by VP we must lick our wounds. Naturally we were shocked to read some of the reviews about this business and we were only sorry that we hadn't read them before booking. For those of you who have legal redress I would suggest that you make contact with each other as well as those disaffected clients on Facebook ( VillaPlus Refunds ) and form a group action to have your monies returned. Establishing a single point of contact with a legal representative in St Albans and sending complaints with all details to them would be a first step in properly addressing your issues with this with this rather questionable outfit.”

Posted 2 years ago

“APPALLING COMPANY - cancelled the same week we were due to fly out after we had it booked for nearly a year - left us high and dry - never again and we will be telling everyone what you did to us - treat your customers how you wish to be treated or you will rightly go out of business very soon - you will never get another penny from us or anyone i know, shocking treatment.”

Posted 2 years ago

“Having used this company for many years we are absolutely disgusted that we have lost our money and they are not willing to refund. They have no idea how much stress they have caused us which has resulted in major health issues Will never ever use them again and would never recommend. They are an absolute joke and should be ashamed of themselves”

Posted 2 years ago

“Not sure if there is any point in this review because if you look at Trustpilot they have 3 stars. but if you read the reviews it becomes hard to believe. I had to get my local M.P. involved to get the money that I was entitled to and when I did they moaned on about it. I feel sorry for the people who work for them or perhaps they have just become thick skinned due to the level of complaints.”

Posted 2 years ago

“This is a horrible horrible company to use, If I’d be able to give them -5 stars I would give them that but I’m fortunately the minimum that I can give is a one star. Three days before our arrival they I received an email that my villa is cancelled With some Vague excuse about short-term and long-term lettings agreement that Villa plus has with the landlord. This is after I paid for the villa in full. We were a large party of more than 10 people and had already booked our tickets and Car Rental and they just cancelled us and they just couldn’t care less, all they were interested in giving us was two separate smaller Villas that we had to cram into. Being that we had booked our tickets already we had no choice but to take this or end up losing our tickets. We got to the Villas and there was no air condition working on the ground floor and even on the first floor the air condition was very poor. This is all when the Tele tire outside is 39c When I contacted villa plus they told me that there’s nothing they can do and I should’ve known that all villas in Cyprus don’t have air condition on the ground floor and it even says it on their website. This is simply not true as most of us do have air-conditioning and it says nothing on the website about this. When I tried contacting villa plus I have to wait two hours on the phone to anyone answer the phone and they just put the phone down on me. The lady on ground that was meant to help had her phone switched off most time as well. I want to reiterate again do NOT use this company there are much better companies out there which give you unbelievably good service.”

Posted 2 years ago

“Booked for June 2021 they would not refund saying Villa was available, however the resort in Menorca was not open and all flights from UK were cancelled, they would not even offer a change of dates to later this year! Disgusting treatment after using them for years.”

Posted 2 years ago

“I booked a villa in May for a rental in Portugal in June, I paid the full rental cost of around £1200. When the government changed the country to amber status I tried to alter the booking to later in the year which Villa Plus would not do, and they have kept my money. After weeks of Emails with Customer Service asking to change dates it was clear that nothing would be done.I decided to write to one of the owners at his home address, it was very easy to find on the internet. Guess what I have not even had an acknowledgement from them, that shows exactly what sort off people they are.”

Posted 2 years ago

“Totally disreputable company. Look at the other review sites and see how they treat their customers. They do not contact you after you have paid your deposit and will do all that they can to bend their rules and the law to make sure they keep your money. DO NOT TOUCH WITH A BARGE POLE.”

Posted 3 years ago

“AVOID AT ALL COSTS. Supposed to holiday with them on 2nd April 2021. Have tried numerous times to contact them to move our holiday instead of a refund as all the flights are cancelled. However, Spain is still open to tourists, so they are not obliged to help . Apparently sent an e-mail giving me a 72 hour slot in which to change my booking. An email I never received. Used Villa Plus for years. NEVER AGAIN.”

Posted 3 years ago

“Robbers thrives of stealing your hard earned cash no refunds when in a pandemic lockdown with restrictions and they will tell you you need to source alternative travel as villa you booked is available how the hell is that possible when everything everywhere holidays cannot be flights cancelled. Joke villa plus avoid at all costs they will steal frim you.”

Posted 3 years ago

“This company don’t even deserve 1 star but I couldn’t write the review without giving them 1. Utterly disgusting company lost our deposit, because we can’t go because of restrictions and self isolation, they don’t want to know, well let’s see if they make a profit next year, a petition is what we need about this company. Do they honestly think that us brits would not travel if we could? They are a bloody disgrace robbing us of our hard earned cash. I WILL NEVER USE VILLA PLUS EVER AGAIN.”

Posted 3 years ago

“Forced to cancel and lose our deposit.”

Posted 3 years ago

“We were due to fly out to Fuerteventura on 14/3/20 and the 1st flight from Manchester to be cancelled after Spain declared a 'State of Emergency'. Villa Plus refused to refund our Villa full cost claiming we should of found another way to get there !!! Surely after reading the all the previous reviews a joint complaint/petition should be made !!!!!”

Posted 3 years ago

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Villa Plus is rated 1.3 based on 144 reviews