Villa Plus Reviews

Name: Villa Plus
Rating: 1.38

1.4 Rating 153 Reviews

7 %

of reviewers recommend Villa Plus

Company Reviews

Questions

Metrics

1.4

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 1 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS. Supposed to holiday with them on 2nd April 2021. Have tried numerous times to contact them to move our holiday instead of a refund as all the flights are cancelled. However, Spain is still open to tourists, so they are not obliged to help . Apparently sent an e-mail giving me a 72 hour slot in which to change my booking. An email I never received. Used Villa Plus for years. NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“Robbers thrives of stealing your hard earned cash no refunds when in a pandemic lockdown with restrictions and they will tell you you need to source alternative travel as villa you booked is available how the hell is that possible when everything everywhere holidays cannot be flights cancelled. Joke villa plus avoid at all costs they will steal frim you.”

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Posted 4 years ago

“This company don’t even deserve 1 star but I couldn’t write the review without giving them 1. Utterly disgusting company lost our deposit, because we can’t go because of restrictions and self isolation, they don’t want to know, well let’s see if they make a profit next year, a petition is what we need about this company. Do they honestly think that us brits would not travel if we could? They are a bloody disgrace robbing us of our hard earned cash. I WILL NEVER USE VILLA PLUS EVER AGAIN.”

Helpful Report

Posted 4 years ago

“Forced to cancel and lose our deposit.”

Helpful Report

Posted 4 years ago

“We were due to fly out to Fuerteventura on 14/3/20 and the 1st flight from Manchester to be cancelled after Spain declared a 'State of Emergency'. Villa Plus refused to refund our Villa full cost claiming we should of found another way to get there !!! Surely after reading the all the previous reviews a joint complaint/petition should be made !!!!!”

Helpful Report

Posted 4 years ago

“The company would not correspond with me regarding our booking. They refused to answer any calls or emails and then said that we had cancelled and kept out deposit.i tried to contact them as our granddaughter, who suffers from Turner's syndrome, had to go into hospital and my daughter could not travel as she was in lockdown, so 6 of our party of 12 could not travel. In a very compassionate way they said get stuffed and kept our money without recourse to a voucher. This company is a joke. Read the reviews before you even think about using them.”

Helpful Report

Posted 4 years ago

““Like all the others - loyal prior repeat customer Zero communication, ignored emails, no ability to contact, no options to move/change our summer holiday, lost over £1000 deposit. Covid wasn't their fault, the way they treated us was.”

Helpful Report

Posted 4 years ago

“Awful Awful Awful! Shocked and appalled, they have basically stolen our money. We live in tier 3 area amd government advice is not to travel. Our flights were cancelled due to covid but villaplus feel its OK to not offer refund, vouchers or to let us rebook. Wish I had read reviews before booking. Cant even post a review on trust pilot anymore. Unable to get hold of them before departure date and then was told its too late beyond awful scamming company.”

Helpful Report

Posted 4 years ago

“I was a package customer - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. Jet 2 immediately refunded for both flights to VP and I was verbally assured by VP that I would be issued with full refund within 14 days. Nothing happened and despite extensive emails, complaints to ABTA, CMA, Resolver and trading standards, all I had back from VP was the usual generic nonsense ' if you have been promised a refund, then you will get this - we don't know when but thank you for your patience'. Well my patience finally ran out and with no sign of any proposed date for a refund after 8 weeks I went down the section 75 route. Although the full amount was back in my credit card account almost immediately, I had to wait 35 days before claiming this back to my current account as VP could 'dispute' this - although why they would when this money was owed to me ? Well, they did nt dispute and I was finally able to claim the full amount back from my credit card last week. During this time I heard nothing from VP aside from further generic emails. So pleased I just did nt sit and wait it out for VP to pull their finger out. Section 75 definitely the way to go as at least I knew I would eventually get my money back. Having holidayed with VP on a number of previous occasions, the disdain and utter contempt they have displayed towards their customers during this pandemic makes me realise they are not a trustworthy or ethical company. Next years holidays with them are villa only - please read their terms and conditions - they are not covered by ATOL/ABTA and you will get absolutely nothing back from them if your holiday is cancelled.”

Helpful Report

Posted 4 years ago

“Avoid this company. I can't even be bothered to say it all again, refund that's it. Shocking 2021 your going bust 👍👍”

Helpful Report

Posted 4 years ago

“Booked Villa and flights and like everyone else waiting on a refund from VP. Not answering their phones and send out generic emails claiming that they are busy with the volume of refunds, and yours will be processed in due course! This is the worst customer service I have ever experienced, I thought the customer had protection from ABTA and ATOL, not to mention the Consumers Act! This now proves these bodies have no teeth and VP is exempt from the Consumers Act, in other words the customer has now little protection. Now considering other options including Credit Card refund.”

Helpful Report

Posted 4 years ago

“Booked villa and flights with this company phoned in December 2019 and spoke to a member of staff who took our deposits and Was very helpful. contacted by villa plus in March 2020 to pay balance of our holiday to go on September 2020. Which we did as we were advised if we did not pay balance we would lose our holiday. This is when villa plus stopped being very helpful once they received payment. We were contacted two days before we were ment to go on our holiday and had it cancelled and was told we would get a full refund. We are in November and have have not been contacted by villa plus or had any money back. You know how to keep your customers happy or maybe your company policy. I'll let you make your own minds up about this company.”

Helpful Report

Posted 4 years ago

“Villa plus have still not refunded my money,this Company are totally fraudulent,how can they still be trading it’s a joke,I would like to say don’t book with this company,they will rip you off!!”

Helpful Report

Posted 4 years ago

“I was due to go on holiday on 21st August. I need not go into detail about all the attempts at trying to speak to VP before the holiday to see if it was going ahead or not. My partner and I had to find out for ourselves whether it was or wasn’t going ahead. NOT ONCE did VP contact me. They haven’t contacted me since either regarding a refund (even though website states I’m due a refund within 14 days of departure date). I’ve now got my money back having gone through my credit car company. I will never again book with this company. I hope everyone owed money by VP are reimbursed. Then I’m sure the company will eventually go bust.”

Helpful Report

Posted 4 years ago

“what a horrible company. still, like everyone else waiting for a refund that will never come”

Helpful Report

Posted 4 years ago

“Waiting for a refund on my package holiday....2 weeks til I get a refund....error no, I'm on week 5. You're breaking the law!!”

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Posted 4 years ago

“This is honestly the worst company I have ever dealt with. They lie, they think the law does not apply to them and they will do and say anything to wriggle out of refunding customers.”

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Posted 4 years ago

“After using them for over 15 years they have shown their true colours during this pandemic. We booked a villa and it came to paying the balance we tried non stop to contact them to change the booking to next year they just turned their phones off and refused to answer emails so we lost a large deposit. Will never use them again.”

Helpful Report

Posted 4 years ago

“Liars and thieves selling villas they have no right to sell then not refunding people who have lost a lot of money”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY, THEY DO NOT CARE ABOUT TREATING THEIR CUSTOMERS FAIRLY. WE HAVE BEEN OUT OF POCKET AND HAD AN ONGOING DISPUTE WITH THEM FOR MONTHS! Despite emails we have not received our refund within 14 days of departure!! Frustrating and causing lots of stress fighting for our refund!!”

Helpful Report

Posted 4 years ago

Villa Plus is rated 1.4 based on 153 reviews