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Villa Plus Reviews

1.3 Rating 144 Reviews

6 %

of reviewers recommend Villa Plus

Company Reviews

1.3

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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20

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not refund the holiday booked. Even though I've been contacting them since the 11th of April. All I received was to not contact them and they will contact me closer to the time of the holiday. I waited and 17 days after I was supposed to go they emailed saying they are not refunding villas only. They didn't even send me full details 10/14 days prior as they was supposed to. So even if I could have gone I wouldn't have been able to get my villa as they wasn't responding. Would never book through these again.”

Posted 3 years ago

“£2200.For a villa couldn't go cause of lockdown they refund my money. They are robbers.”

Posted 3 years ago

“I was due to go on holiday to Spain for 1 week last Saturday on a villa only basis. I'm not surprised that we won't be getting a refund from VP and have contacted my insurance provider and credit card company to try and seek a refund through either of those channels. The reason for the 1 star rating and the fact I will never use this company again is simply down to their communication. There has been no contact whatsoever from VP. Not an email, a text, a letter, phone call or even smoke signals. Nothing at all. I understand that my holiday wasn't ATOL protected but If nothing else I am owed an apology that they are keeping my hard earned money and giving nothing whatsoever in return. None of us could have predicted this situation however I think the best way to judge an organisation is the way in which they handle a crisis. VP have proven that not only can they not handle a crisis they also view their loyal customers with complete and utter contempt.”

Posted 3 years ago

“I had a villa only holiday booked with Villa Plus travelling on 23rd May. Spoke to a lady on that day was told I would get a full refund only to receive an email yesterday saying I wouldn’t be getting a refund. I would have been happy with a voucher but they refused. Thanks for stealing my money.”

Posted 3 years ago

“***DO NOT BOOK WITH THIS COMPANY*** Villa Plus have asked us to pay the balance of our holiday or it will be cancelled. I was informed in an email by Tom from Villa Plus "Full payment is required as at present, no restrictions have been declared for your dates (August) – we do need to pay our villa owners and take payment for this booking despite the events associated with Coronavirus." I emailed and asked if at all possible to transfer the balance for a holiday for the Villa Plus 2021 programme, as I did not want to pay the balance for a holiday in August that might not go ahead and have difficulty claiming back a substantial amount of money. I was then informed by Tom that "Unfortunately, we cannot hold your deposit. The 2021 programme is unavailable as there is a delay with our villa owners due to the pandemic" My reply "Can you explain why I am expected to pay the balance for a holiday in August 2020, when you are unable to offer details for a 2021 programme due to the delays caused by the pandemic? Surely, you can understand my confusion"! I have receive two further emails informing me my holiday will be cancelled if I do not pay the deposit. This was my first and last time booking with Villa Plus, I should have trusted my instincts when reading all the terrible reviews before booking. I like to give people the benefit of the doubt. I have another holiday with another company who have allowed me to transfer the deposit to a 2021 programme. This is extremely poor behaviour from Villa Plus, I wonder how many large deposits they have been able to keep. I booked a full package to avoid this sort of situation but Villa Plus have abused the rules and yet lawfully been able to keep the deposits. Reading the reviews has definitely made my mind up. I will not be paying the balance. Please don't bother with a reply, I just wanted 2021 holiday makers to be aware, if Villa Plus are in doubt about a 2021 programme do not book with them!!!!!!”

Posted 3 years ago

“Just had an email from Villa Plus. We had a Villa only holiday with separate flights. We were meant to go Saturday 16th may to 23rd. THEY ARE NOT REFUNDING MY MONEY!”

Posted 3 years ago

“DISGUSTING VILLA PLUS, THIS SHOULD BE CLASSED AS BLATANT THEFT! I Have an email from the 7th of April from villa plus confirming I will receive a full refund or transfer my HARD EARNED PAID IN FULL MONEY to another holiday/date. They have emailed me yesterday 28th may telling me I’m getting NOTHING!!! The country (Cyprus) is still in partial lockdown and are not accepting British tourists so how the hell is my villa still available????? I have used villa plus for several years and usually have a few trips a year which means you have had plenty of my money in the past and I would class myself as a good LOYAL customer, TIME FOR YOU TO STEP UP AND START DOING THE RIGHT THING VILLA PLUS. I will be leaving bad reviews on every possible platform I can find until this is resolved, I will also be contacting trading standards and media outlets to vent my disgust over your treatment of customers, I can see from your reviews I’m not the only person being RIPPED OFF! I want to speak to someone from your company ASAP, Don’t even bother trying to call them as they just cut you off after waiting 20 minutes on hold, POOR VILLA PLUS VERY POOR”

Posted 3 years ago

“We have just been told that we are not getting a refund for our holiday which was all paid for (villa only) 3k, the holiday was meant to take place 21st MAy until today and yest we have been chasing via email, facebook, numerous phone calls and they have changed their policies twice and stated that because Portugal have lifted their lockdown they still expected us to travel. Hoe thick are you people, firstly the UK is still on lockdown and no essential travel is to be undertaken, we have had refunds for both our flights and told that they have been cancelled so how on earth did you expect us to travel to Portugal, secondly if you were expecting a villa to be occupied for 9 days why have you not contacted us to see where we are. This company has scammed several hundred people and have kept their hard earned money, i hope i am not the only one going to the ombudsman and watchdog for how disgusting their service is and the lack of communication from them.”

Posted 3 years ago

“Should have gone on holiday on 13th May, been waiting patiently for my refund no joy, they are ignoring all emails and phone calls, next I will contact Matt Albright on Watchdog as he is willing to take on these holiday companies who are illegally holding holding back our refunds never book with Villa Plus again”

Posted 3 years ago

“Due to travel on 16 th of may having paid them over 3.5 k back in feb I have had no contact since then I was relaxed about my refund for villa only stay because up to last Thursday they were promising refunds within 10 days of departure This has now changed on their web advice page and I cannot get any response from them at any source this is truly shameful”

Posted 3 years ago

“The current situation is obviously unprecidented, and for that reason I think most customers of Villa Plus are prepared to cut them some slack. However, the absolute lack of communication and moving of the goalposts is absolutely astonishing. We were due to begin our holiday TODAY but have received no communication to date, not even a holding email to all customers, let alone notice of cancellation of our (villa only holiday) or details of rebooking or refund options. Meanwhile, another check of the statement on their website now suggests customers are only entitled to a refund if they've booked a full package holiday through them, when earlier this week it stated that we would receive a refund within 10 days of our travel date. The statement is vague in the extreme: "If you have booked a villa only holiday then we will contact you separately." When? By email? Phone? To say what - you'll not be refunding us? It'll take 90 days? Meanwhile, emails go unanswered, no-one can get through on the phone, social media posts are met with a wall of silence. Though they're still targeting me with ads urging me to book a holiday for 2020! People will remember which companies responded to this situation by treating their customers with contempt, though given the way they've pulled up the shutters then I wouldn't be surprised if they fold before we've been contacted, let alone by the time we're ready to book a holiday again. Now, give me my money back.”

Posted 3 years ago

“Was meant to go away on 14th may 2020 up to press had no calls or emails on when money will be refunded despite the site saying we will contact you 3-5 days before travel. No chance I'm booking with villa plus again so quick to take money but nowere to be seen when it's time to give it back”

Posted 3 years ago

“I have been trying to pay a final balance for nearly 2 weeks now, cannot get anyone to answer the phone, no one replies to emails sent to the dedicated "Balances" email address, the online payment system is not working...! i now have only 4 days left to pay the balance before they say i have defaulted on the booking and try to keep my deposit.... this will be going straight to my solicitor.! Avoid Villaplus at all costs after this terrible display of service and customer consideration.”

Posted 4 years ago

“9 people booked for travel as a package on the 2nd April, one response from Facebook messenger then one from email ,now nothing despite saying on their updates customers are refunded after 14 days from date of travel. Not me ! So disgusted with some companies during this worldwide epidemic.”

Posted 4 years ago

“Going away 10 may no one phone email nothing try to phone no joy over two days joke”

Posted 4 years ago

“I booked a villa for this week and it was cancelled due to the virus. I must say villa plus have been absolutely amazing had my money back with no nonsense. They have been so efficient will definitely book with them again”

Posted 4 years ago

“Villa Plus will be going under from the Coronavirus. They tried to profit from people who couldn't travel, even advised to travel against FCO advice, refused to refund. Helpful hint guys, if you go on the gov.uk website you can print the FCO travel guidelines especially ones dated 14 March 2020 stating only essential travel, on these grounds the tour operator should give you full refund or change date, flights would change, villa refused, so even travel insurance wont pay out as its down to Villa Plus to refund. JUst take them to the small claims through money gov online, the document off the gov.uk website alone is enough to force them to refund you through the courts. ABSOLUTE DISGRACE. Just try and get your courts cases through before they go under, even if they survive the crisis with cash flow they've shafted all their customers and they've been hammered on social media forums over their treatment, think Ryan Air and Villa Plus are going to learn a valuable lesson in business, unfortunately it's going to come at a cost of their functioning ability. Pay the few extra £'s and go with a reputable company who care about their customers and aren't out to rip them off”

Posted 4 years ago

“Booked a villa with them in Cyprus in January to go in March. Before we could do that, Cyprus banned the entry of all foreigners. These people refused to refund which was according to their terms, fair enough. But they also refused to change our booking to a later date for a fee! Absolute scammers. They will do everything to keep your money and the fact that they have call center in the UK doesn't make a difference. STAY AWAY from this company!”

Posted 4 years ago

“Absolutely disgusted with Villa Plus Absolutely disgusted with Villa Plus, I booked a villa only, however due to the coronavirus there is no way to get there, Easyjet gave a full no quibble refund, was this the case with Villa Plus, absolutely not, apparently if I can get there the villa is still free so its not there problem !! WHAAT ! So although their website states ABTA and ATOL 100% your money is safe, apparently that means safe with them you wont get it back as the coronavirus means it is a 100% cancellation feel ! Oh and I tried to rebook to lessen the cancellation fee but apparently October is too far away and also constitutes a cancellation ! NEVER BOOK WITH THEM.”

Posted 4 years ago

“Booked a holiday online, at checkout was told the holiday price had increased by £30 After we had processed the payment, so had to speak on the phone. Rang up today to say the cost of the holiday had gone up by £360. There is nothing they can do about it.....absolute thieves! Will not be booking with them again.”

Posted 4 years ago

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Villa Plus is rated 1.3 based on 144 reviews