Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 697 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sold a pair of trainers on Vinted and posted it through InPost (like I normally do). The trainers were never sent to the buyer and were 'sent back to me' however I never received them back. Vinted told me to wait 8 more days and then they would compensate me the £30 that I have lost. I waited the 8 days and was told by Mariam that although they previously told me they would compensate me, it's not their problem and they will not be offering me a refund or paying me for the loss of the item and that this was their 'final decision'. Absolutely appalling, unprofessional and extremely disappointing behaviour. I even sent the print screen of the conversation with Vinted only last week confirming they would offer me the refund after 8 days. Disgusting customer service. I won't be selling on Vinted and I will be spreading the word that this is how they deal with people. Awful company!!”

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Posted 1 year ago

“Avoid Vinted! There is something seriously wring with Vinted, I posted my first item... a blouse from M&S and they permanently banned me within the hour and wouldn't tell me why! They were very rude in their limited communications (which were all cut & paste). Do not waste your time with them.”

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Posted 1 year ago

“Vinted is a great platform for buying and selling. When it's good it's great. But the aggressive nature of buyers making low ball offers are beyond a joke. There is no option for turning offers off or setting the lowest offer you'd be willing to accept. Customers forever moaning about shipping costs and Vinted do not favour Royal Mail. A five day window to ship, a five window to mark as received. If a buyer fails to mark received it takes up to 4 weeks to get paid. It's just not worth the hassle. Don't even get me started on receiving items packed in carrier bags.”

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Posted 1 year ago

“If I could give less than a star I would. I sold an item on Vinted, they sent me a label, which I used and had a receipt. Long story short it never registered as sent because they gave me an invalid label. They won’t refund me for the Money I’ve lost by the item not getting where it should and I don’t have the item to resell. I’ve emailed their support and their legal team and they just go round and round in circles and don’t read the emails. I have the Evri receipt which is all I could have as proof.”

Helpful Report

Posted 1 year ago

“Be careful!! Vinted are ridiculously strict and OTT with their rules they’re very quick to remove items and hand out bans! Silly me made a second account due to my first account being unfairly suspended and now I’m permanently banned for life! I tried to email vinted to explain and all you get back is “our decision is final” bs. I’m a genuine seller/buyer, sold loads and have 5* reviews. I’ve never had an issue and yet somehow I’m now banned from vinted? Completely unfair treatment and completely over the top when there are genuine scammers and misusers that get over looked! I also wanna warn you that people I know have had issues with not receiving payments, vinted siding with buyers who clearly are scamming and vinted refusing to delete stored data. Once you’re banned that’s it they ban everything from your IP address, bank details, moblie number, device everything so making a new account is basically impossible. Be careful!”

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Posted 1 year ago

“DO NO USE VINTED I advertised an authentic bag on the site. After 32 mins I was offered the full asking price. They then sent me a "how to receive funds" notification. It asked for my bank details, which I happy gave. It stated that my details were incorrect and I should go on "chat" which I did. I was informed that they required my credit/debit card details with my PIN. I refused and stated that I only give my PIN when purchasing an item not selling one. They said that they would only require my PIN once and also needed to know how much money I had in the account. Obviously I told them in not uncertain terms that I was NOT an idiot and to BOG OFF PLEASE BE VERY AWARE!!!!!!”

Helpful Report

Posted 1 year ago

“What an awful company, stay away for your own good. I’ve been actively buying and selling on vinted since 2021, with 300+ positive feedback, not a single issue with buyers or sellers. And they just blocked me over a listing that “goes against their rules” although it doesn’t, other people are selling same items, yet their bots targeted mine. All robotic replies seem just useless, not a single reasonable human to talk to. Waste of time.”

Helpful Report

Posted 1 year ago

“Bought some boots. From brontegirls through Vinted. Arrived falling to bits. Vinted decided not to step in. Do not buy from brontegirls. Do not use Vinted. You may as well throw your money in the bin,”

Helpful Report

Posted 1 year ago

“Beware, if you buy an item that the shipping company loses Vinted won't pay you back, even if the shipping company says they've lost the item. You're better off using eBay or something SIMILAR who offers some protection. I've been arguing with them for over a month and now need to get my bank and lawyer involved. Totally ridiculous, AVOID!!!”

Vinted 1 star review on 4th February 2024

Helpful Report

Posted 1 year ago

“Package never arrived. Proof sent from Evri that they had lost the package still no refund over a month later. To buyer protection at all DO NOT WATER YOUR MONEY USE EBAY”

Vinted 1 star review on 3rd February 2024

Helpful Report

Posted 1 year ago

“Cant give a straight answer as to why they block items being sold. Appeal process isnt an appeal its just an automatic robot. Absolute shambles.”

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Posted 1 year ago

“Blocked my account for trying to sell some toothbrush heads as they said they were “unsafe”! Now won’t reinstate my account. My husband tried to open an account and they have blocked that too just because we are associated 🤣. Absolute joke of a company. Use a different one!”

Helpful Report

Posted 1 year ago

“I'm constantly cheated on and the administrators don't give a damn. Nobody is responsible for anything! Thieves platform! Several parcels did not reach me, I did not receive a refund for the purchased items, and in other cases I was charged shipping costs for goods that I did not receive! Customer service is non-existent. You only interact with bots. They make money by brazenly robbing people.”

Helpful Report

Posted 1 year ago

“Using them for year, had more than 100 good reviews, and they blocked me because they thought I'm posting non sate items, when tried to explain that I can't see in their rules that I can't post this they just don't want to listen . That's not fair as I seen the same posted by other people. Why you keep scammers on your platform but block reliable and honest people?”

Helpful Report

Posted 1 year ago

“Absolutely disgusting...stay clear Absolutely disgusting...stay clear. Over two weeks vinted were informed that an incorrect item had been received. It was confirmed by the courier that it was their error within 2 days of the issue being reported, yet vinted continue to say that they are still waiting a response. They are fraudulent keeping nearly £100 of my money and refusing to refund, despite having all the evidence they need from myself, the seller and the courier.”

Helpful Report

Posted 1 year ago

“Ive used Vinted now for over 3 years and had no issues, it appears they have new software or something new on their platform as suddenly im permenantly blocked for selling goods without labels, however, there were lables on the items, not only that I provided original packaging and the Amazon reciepts showing they were bought 2 days earlier. They totally ignore your 'appeal' and your messages and just block you. its awful how they treat long standing sellers. I had 3000 items for sale and nearly 2000 positive reviews on Vinted to be blocked without discussion and not looking at your appeal. absolutely awful, they have ignored all of my messages. The appeal process is a lie and they dont take your pics into consideration and never admit when they are actually wrong.”

Helpful Report

Posted 1 year ago

“Disgusting customer service from vinted.co.uk - you pay a 'buyer protection fee' but get zero service. If you return goods, at your expensive even if not described properly, you have to wait for the seller to confirm the goods are returned in proper order which can take up to 15 days! The seller is already dodgy because they lied about they goods they sold, I had to pay to return them but have to wait 15 days for my refund, that is IF the seller agrees to it! What kind of dodgy company is this? I have reported them to trading standards and consumer advice.”

Vinted 1 star review on 29th January 2024

Helpful Report

Posted 1 year ago

“Don’t use Vinted - their Customer Service is appalling and they allow other users to block for revenge and then their bots refuse to allow an appeal regardless of how much proof you have. They also don’t follow their own guidelines. They give examples of how to describe your item and then tell you that you’ve described it inaccurately. They are truly awful - trust me, you will get burned by them. Not worth the stress of it”

Helpful Report

Posted 1 year ago

“DO NOT USE. They trick you in to paying buyers protection on every purchase, but in reality, they won't do anything. I bought a pair of trousers, brand new from a seller. Tags said 32leg, description said 32leg. However, when they arrived they were actually 30leg and had been altered to be 30leg. I complained to Vinted and they did nothing, saying the tags on the item match the item description...Yes but the trousers were altered to ve shorter... Vinted then suggested I sold them again, tricking someone else. Absolutely shocking customer service. Making money from buyers, with a false buyers protection. Far too easy to be scammed.”

Helpful Report

Posted 1 year ago

“Very bad customer service, they are not helping, I have worked hard to put like 20 bags online and they deleted everything without a reason. The only things they are telling you is doesn't follow our protocol, they are very bad on communication, I have deleted my account and I rather selling on vestiare collective, they are much better service than them , they are so rude and unprofessional at all”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 697 reviews