Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 697 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not use vinted!!!! will let people scam you out of your money and poor customer service!!!!!”

Helpful Report

Posted 1 year ago

“Well I think vinted is fabulous .it's given everyone a chance to make a few bob and buy nice bits at good prices .I love it and have sold lots off items .it's made a difference to my life and given me a bit off extra money .good old vinted”

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Posted 1 year ago

“The customer service is horrible, they ban you for ridiculous reasons. You can’t list collage photos, you can’t list to many new items with tags, you can’t list multiple items that look similar. Vinted is horrible and a waste of time for buyers and sellers. Whoever makes the rules on Vinted are morons”

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Posted 1 year ago

“this platform is only good if you are a buyer. seller service is horrible. a month ago, a buyer of mine did not pick up the parcel i sent and the transaction was suspended. the buyer got a refund but i didnt get compensation nor the article of clothing back.”

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Posted 1 year ago

“Customer service is really useless”

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Posted 1 year ago

“At first during my first 12 purchases I thought they would quite good, but now I'm horrified to find when I didn't receive my item Vinted automatically marked it as received, I've lost £26 so they've lost my business. Unbelievably shocking platform.”

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Posted 1 year ago

“Horrific customer service. Item was returned and delivered back to seller. Vinted released funds to the seller. Lost £30 and the item. Absolute con! AVOID”

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Posted 1 year ago

“First time using Vinted, set up account to sell a Marks and Spencer raincoat. Account was deleted, saying they thought the coat was counterfeit. Sent more photos, including washing instructions and was told I was permanently banned as they still didn't believe me. Absolutely ridiculous! Who would sell counterfeit 'Marks and Spencer' for goodness sake? Back to Ebay for me. Vinted is rubbish and obviously run by idiots!”

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Posted 1 year ago

“I have tried to sell a couple of items but I keep getting a message saying I am breaking their rules so they delete my item yet there are so many other people selling exactly the same item and theirs are still there to be seen and buy, customer service does not exist, !!!”

Helpful Report

Posted 1 year ago

“For some reason my account was temporarily blocked due to a wall hanging. The wall hanging wasn't vulgar or rude, it just had a life quote. Be prepared that if you list on Vinted, you unfortunately have to deal with very dense staff who won't help you resolve the issue and all they do is send automated messages. Once my account is unblocked, I am definitely closing my account.”

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Posted 1 year ago

“The absolute worst platform to sell anything on. Avoid!!!”

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Posted 1 year ago

“The company is absolutely horrendous, thieves and don’t care at all . I sold a brand new kimono for £45, the buyer said the package was empty when she received it so they gave her her money back straight away no questions asked. 6 weeks of messaging them and nothing! I am now out of pocket for £45 and they don’t care!! Reported them to trading standards DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“Everything that can go wrong for a buyer goes wrong on this vile website. I've been conned out of over £50 for two purchases which were fake, I took photo proof, returned them at my expense yet Vinted still released money to the sellers! This is the worst website ever and there are no ways of contacted 'support' other than through messaging them and you literally get nowhere. If you want to keep your sanity don't even bother buying from here, you'll lose lots of money when things go wrong, and with the many lying sellers, something is bound to go wrong. AVOID.”

Helpful Report

Posted 1 year ago

“Blocking sellers unfairly based on no evidence!’”

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Posted 1 year ago

“DO NOT USE VINTED TO BUY OR SELL YOUR THINGS!!! There is no buyer or seller protection but a scam to get you to pay more money for rubbish help that they do not provide!!!!”

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Posted 1 year ago

“Awful! I cannot believe I liked this page.”

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Posted 1 year ago

“I think this service is cheating.”

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Posted 1 year ago

“If you are sent the wrong goods then to even try to get a refund you are pressured to pay even more money to post the goods back. So the dishonest or unreliable seller does not have to cover the charge of the return postage and then if they claim that the original packaging is even slightly damaged in transit you get no refund and they get the goods back. The customer service is completely unhelpful and disintereated. Poor”

Helpful Report

Posted 1 year ago

“Ordered jacket, got shoes but no one cares and unwilling to help. I’m left out of pocket and they will not help me.”

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Posted 1 year ago

“If you have a problem with vinted this is all they will say; Thank you for your reply. Unfortunately, we have well-defined procedures from which we cannot deviate. It's not that we don't want to help you, far from it, but we are governed by well-defined rules, in this case once you requested the item back, basically you assume the conditions of this, there is nothing more we can do. On my behalf, if I had the opportunity to help you deal with this situation in a different way, I would never have hesitated to do so. Have a great day. They will refuse to help and actively look to try and absolve themselves from any conflict. They are 100% on the buyers side.”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 697 reviews