Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 697 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vinted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous

Raisa

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased something and the courier delivered to the wrong address and posted a picture of a front door that I was unable to identify. I contacted Vinted to say I haven’t received the item and they asked me to complete a form. I completed the form electronically as I was away and Vinted advise they would not accept this and it had to be a physically signed copy of the form. I explained I was away on a Christmas holiday so I was unable to do so until I returned on the 1st of January, they explained that unless they received it within 24 hours they would release the payment and I would not be able to continue with my claim for nondelivery. I explained again that I was away, but they repeated that unless I return the form within 24 hours, they would be able to do nothing , I even messaged the seller who confirmed they had no problem waiting for me to return from holiday, and when I can confirmed the same to Vinted, they explained it had nothing to do with the seller and everything to do with the courier. I explained I was away and could not do anything with the form until I returned because they wanted it printed signed and sent back. They ignored my message and did not provide an email address and instead released my payment to the seller, which in theory I have no problem with as they sent the item. They also close down the complaint of non-receipt and advise me that the matter had been closed. The customer service is beyond useless. They do nothing at all to sort anything out. They simply ignore emails or questions and instead do whatever they can to finish complaint as quickly as possible, even if it means cutting corners and not dealing with things correctly. They also charge you for insurance as a buyer, but in reality, there is no insurance as they do everything possible to avoid finalising things correctly or making payments out of the insurance policy. It’s not the fact that my £13 has gone to the seller as they in good faith sent the item it’s the courier that was nominated by Vinted, who has made the mistake, and there is no recourse whatsoever to them!”

Helpful Report

Posted 1 year ago

“Very bad vinted. I purchased a pair of Ray-Ban sunglasses in vinted. They turned out to be counterfeit and vinted refused to refund me. Seller is still allowed to sell item in vinted.”

Helpful Report

Posted 1 year ago

“They state to have a seller protection policy however this is rubbish! They do not cover you or protect you when sending items despite having proof. They refuse to look into it or change decisions and their customer service is practically non existent. Stay clear as a seller, they do not care, nor will they help you. There are multiple complaints from so many people about the same thing- SELLER PROTECTION IS A FARCE”

Helpful Report

Posted 1 year ago

“Avoid avoid avoid avoid! Do not send anything that's valuable, if it gets broken on the way, no matter how well you package it, they will say it is YOUR fault that it wasn't packaged well - you will never recover the money lost and you will never see the item you send ever again. That goes for valuable pottery, clocks, antiques etc.”

Helpful Report

Posted 1 year ago

“I bought Ami hoodie new with a tag through Vinted but decided to resell it right away because it was too big and was no use for me. They removed the item from sale saying it’s a replica (after i provided all the photos of the tags, closeups etc) and asked me not to upload it again because it is not allowed. So the site sold me a counterfeit, took my money and after that issued me a warning for trying to sell a counterfeit item. I am absolutely shocked how they just left me with a problem after they cashed the profit. Here is their latest reply after they closed my claim to wich i can no longer reply: We regularly moderate item listings throughout the day, so occasionally some items might get sold before we have a chance to remove them. Your item is not allowed for sale on our platform, because the authenticity could not be proven. Even if the item was bought on Vinted, we would like to ask you not to upload it again. We're strict about complying with trademark and anti-counterfeiting laws, so no replicas, reproductions, illegal or counterfeit items may be listed. We have warned the seller about this, and if it happens again, their account will be blocked. We apologize for not being quick enough to remove the listing in the first place, and we're working on improving our speed in listing moderation. Merry Christmas! Daria || Team Vinted Merry Christmas to them too!”

Vinted 1 star review on 24th December 2023

Helpful Report

Posted 1 year ago

“This is a scam and a waste of money and time. Every listing you upload will be taked down due to “their policy”. No good photo will be accepted by them. The software is buggy and their support team is non existing.”

Helpful Report

Posted 1 year ago

“Very bad customer service below zero. Actually no customer service at all!!!!”

Helpful Report

Posted 1 year ago

“Worst platform ever and I use loads of them like eBay without any problems. I created a Vinted account but was not able to add my card details for some unknown reason (payment verification failed). Nothing wrong with my account, I checked with my bank who even contacted their fraud department, no issue whatsoever. I emailed them, all I got was an automated response. I followed their guidance (upload latest version of the app, try on different computers, different browsers, contacted my bank again etc). Their email suggested if this doesn’t work to send them a pic of my screen when I try and enter my details with my country which I did. Not only they didn’t reply but they suddenly blocked my account for no reason. I emailed several times again to ask them to unblock my account and to solve the payment issue (also I was never able to use Apple Pay either even though I use it on other websites). I created a new account, I managed to save my card details this time (exact same card so it makes no sense at all) and I purchased an item, it all went well but the problems started again when I tried to make a second purchase. Instead of taking me to the payment page it would take me to the page to chat with the seller so I deleted my card details to try and enter it again and but then I got the same error message as before… seriously unbelievable. Once again they have been ignoring all my emails. I don’t even think they have any sort of customer service, bots only who are totally useless and they cannot be contacted by phone or chat. I found this topic discussed in a forum on their own website where hundreds of customers have been having the same issue as mine over a period of 4 years and they are doing nothing to solve it… utterly disgraceful. Stay clear, Vinted is an absolute joke!!”

Helpful Report

Posted 1 year ago

“Absolutely shocking for sellers! Please don’t sell with them”

Helpful Report

Posted 1 year ago

“If a customer alleges they did not receive an item, vinted will refund the customer even if you have valid tracking which shows the item was delivered. Vinted also does not allow sellers to issue refunds to customers after an item is marked as shipped. A horrifically unsafe platform and I will be closing my account.”

Vinted 1 star review on 17th December 2023

Helpful Report

Posted 1 year ago

“I paid for an item on 25th November which still hasn’t been received. I was advised by Juan to wait for 15 days after postage to ask for assistance. Today is 16 days and Juan has changed his mind and decided I should have to wait longer. Absolutely appalling customer service. Buyers beware!”

Helpful Report

Posted 1 year ago

“Vinted customer service is a robot. If anything goes wrong with your order you will be fobbed off time & time again. I’ve had a terrible experience with them trying to get a refund for unauthentic item I purchased through Vinted.instead of listening to me & trying to solve the problem they blocked my account. DON’T BUY OR SELL THROUGH VINTED. My advice would be to stay away!”

Helpful Report

Posted 1 year ago

“I've sold an expensive jumper on vinted but sadly it didn't fit the buyer so I agreed to return and I also covered the postage. The buyer posted back the item via inpost on a Sunday and on Thursday morning (less than 4 days later) I received a notification that the transaction is cancelled and buyer will be refunded, but item not received. I contacted vinted and they said that item was returned to the sender because I did not collect it from the parcelshop. Item was still showing as on its way, by the way. I said to them it was due to arrive today and then they changed their story, they said its on its way and I need to wait another 15 days. I contacted the sender and they said that the item was returned to them. Apparently inpost messed up and instead of delivering to.me they returned it to sender. I contacted vinted again and they keep telling me that they cannot do anything because I had the chance to collect from.parcelshop and I didn't do on time. It's just CRAZY. They don't even read the messages they just have a generic response. I wish there was a way to report them officially”

Helpful Report

Posted 1 year ago

“Bad experience sadly! I used Vinted for the first time to sell my Dr Martins for £80. I sent them with Yodel and the parcel was said to be 'delivered' - but the buyer never received them. I followed this up with Yodel and they began an investigation, which concluded with the driver providing a photo of the package left unattended outside the buyer's front door, just off the road. They decided this image was 'inconclusive' as to whether it had been stolen... which they told vinted. I have rang Yodel multiple times, and every time they say that they have informed Vinted of the conclusion of the investigation BUT I've followed up with Vinted multiple times but they keep telling me their awaiting more information - which Yodel told me isn't true. Vinted don't want to do anything about it, they just keep sending me round in circles. Myself and the buyer are still in limbo with neither of us having the item or the £80 from the sale. It's been over a month and I'm starting to give up...”

Helpful Report

Posted 1 year ago

“Never recieved my items ,no help from customer services , generic email saying no refund and thats their final descision Saw this online Watchdog ...... Watchdog received complaints from customers of online marketplace Vinted, who said that despite paying the firm's compulsory buyer protection fee when purchasing items through the site, when they had problems with their items they did not receive the level of assistance from the firm they had expected.”

Helpful Report

Posted 1 year ago

“When you don't have an issue then the platform is fine but BEWARE when you do have an issue there is NO HELP. I cant track down my parcel and despite paying 'Buyers Protection' which you have to do there is NO HELP because I didn't report it soon enough and instead I was told via the chat function on their website that I need to come to some sort of agreement with the seller! - I have escalated this further with them but I don't hold out much hope. Plus don't order anything in a hurry as it takes ALOT longer than advertised to arrive.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting. Your parcel gets changed as it is in transit. They don't refund you. Instead they make you wait over a month claim you haven't sent them enough proof. Even though you sent them absolutely everything you have. So basically out to take your money. screw if you actually get what you ordered”

Helpful Report

Posted 1 year ago

“There is no point in customer service, parcel was not delivered by courier who said they had delivered it. Proof of delivery was not even at my door and I was in. Vinted not interested and marked it as delivered. They take their compensation charge though.Be very wary .”

Helpful Report

Posted 1 year ago

“I have joined vinted recently, I have posted more than 300 items for sales all are authentic and genuine, I have checked vinted platform and saw many people selling REPLICA, I had one very good and perfect belt which I clearly mentioned it is replica and next day I have notice my account was blocked, I contacted Vinted and explained what exactly happened and send them alots of pictures and evidence of the users selling replica and their account still are open and running till today, vinted never explained why all the repeated that I violated the platform but not others”

Vinted 1 star review on 1st December 2023

Helpful Report

Posted 1 year ago

“FULL OF POLISH SCAMMERS LIKE GRZEGORZ KARDACKI FROM ZDUNSKA WOLA ! AVOID! CUSTOMMER SUPPORT USELESS,THE POLISH LOW CLASS KNOW HOW TO SCAM AND VINTED HELPS THEM!”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 697 reviews