Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 698 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't recommend this application. Sellers are not supported enough. Buyer can skip to collect the items and you will wait 15 days to get back your parcel and lost on top other potentials buyers because of useless buyers. Shameful service!”

Helpful Report

Posted 1 year ago

“Shambolic treatment by customer services. Listed 1 item for sale, sold it promptly and posted it out within the timescales given, Vinted then banned my account for breach of their terms and conditions AFTER I posted the item out and refuse to give a definitive reason of how or why they believe I breached their terms and conditions. After a lot of reading online this seems to be common practice and I'm glad that I'm in the fortunate postion of only being £15 down the drain. Terrible customer service, they just copy and paste the same answer and have zero accountablity. Do not trust this company with your items and money they will con you at the earliest opportunity. This was the first item I ever listed and sold with them so I have no idea how I could have possibly breached any of their terms and conditions. Avoid avoid avoid!”

Helpful Report

Posted 1 year ago

“I had three orders for postage l received the shipping labels all three labels were for inpost but l needed a printer which l did not have one. I informed Vinted but no reply as the customers were waiting l took the three parcels to the post office which l spent £10.00 for them to be posted. Vinted then informed me that l had not sent these items out and they were cancelling the orders and the customers would receive their money back. All three customers informed vinted that they had received their orders. Vinted still informed customers that l had not set the items out to them. I lost money that l paid to the post office for postage £10.00 and lost the clothes money. I should keep a eye on your orders also they take no notice of texts they ignore you and their customer service is absolutely disgusting how they treat people anyway bye bye Vinted.”

Helpful Report

Posted 1 year ago

“WOULD LEAVE 0 STARS IF I COULD!!! horrendous and quite frankly disgusting customer service. I am shocked!!! Have used eBay for years without an issue, yes you pay sellers fees but it is totally worth it. As a seller do not touch this platform as you will not be helped, your accout will then be blocked with no way to contact and £75 quid out of pocket!!! Not impressed AT ALL!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Just terrible. I’m a good buyer with 100% feedback, you can advertise everything correctly and still get a buyer who decides they don’t want it and you are forced to accept a return. God knows what state the return will arrive in. Vinted are appalling, do not listen and encourage scammers just like eBay!!”

Helpful Report

Posted 1 year ago

“Unbelievable unprofessional and disrespectful. I download the app a week ago to purchase a particular item a friend has shown me was on the app. I ordered from seller and the order was confirmed and paid for (almost £300 taken from my account). I was subsequently contacted by the seller to say that the payment was still pending at their end. Have a quick read into T&C it stated that the payment could take 24hours but it assured me it was fine. I didn't think much of it until I got an email telling me more order was cancelled. Upon loging in to the app I found it blocked. I thought that this must be an error so contacted the 'help' desk. They where less than helpful and after getting through the automated responses they told me I was blocked. At which point I still had no reason why. I kept asking and they finally told me it was because of T&C of fraud. Which I most certainly did not breach. I feel that is unscrupulous company has wringing criminalised me and currently have Scammed me out of £300 as it has not been return to my account. I have been forced to report them to trading standards.”

Helpful Report

Posted 1 year ago

“Received fake perfume on vinted, no way I could get hold of vinted customer service. As I only have 48 hours to confirm everything was ok. Paid for the return postage, seller received the items. Shortly after I've received a massage that order completed. My money has gone. £107.75 Vinted said the money gone to seller's account and we can't do anything about it. They are scammers and they support scammers. Please stay away from vinted specially if its a high value. The sellers user ID is nicolajane122 Advertising the account for raising money for someone with special needs”

Vinted 1 star review on 27th September 2023

Helpful Report

Posted 1 year ago

“You will be answered time and again by a bot. Instead of letting a human review carefully issues, they just assume some very general and vague guidelines will serve all. You'll lose more money selling there, than actually eatning, Precious items I personally curated for years got lost with no compensation.”

Helpful Report

Posted 1 year ago

“Received the wrong items twice and vinted were useless in dealing with it - reading all the reviews, it’s giving scam”

Helpful Report

Posted 1 year ago

“Vinted policy emboldens scam sellers to keep scamming! A year ago it was rare to be sold something significantly not as described on Vinted, now it is becoming more the norm. I believe the reason is that Vinted actually offer nothing in the way of buyer protection, despite the fact that they charge a mandatory buyers protection fee on every transaction. The buyer pays the cost of return shipping when disingenuously sold something damaged or counterfeit by a scammer. Scam sellers know this buy now, and are offloading all sorts of rubbish,claiming it to be new,even reattaching tags on pieces full of holes and opting to take photos at angles that do not show the damage for their listings! Paying £3+ on return postage is costly for an item that was say £2-£3 in the first place, and scam sellers rely on buyers putting up with it. Vinted meanwhile simply refer the matter to the seller...the fraudulent seller decides for themselves if they have been dishonest! Hello Mrs Thief, are you a thief? No? Ok then, do carry on! I believe this is putting people off attempting to reduce consumption...I myself will now buy new.”

Helpful Report

Posted 1 year ago

“Scams are increasing by the day. Vinted customer service is non existent. No response, or computer generated response completely unrelated to the problem. No telephone number because they are not interested in solving any problems. I bought two items from two different sellers, both sent me the exact same Royal Mail postage receipt. It wasn't actually a receipt, it was a picture of a postage label. Of course, the item never arrives because it was never posted. Seller logs it as lost and claims the refund because I have of course paid the compulsory buyer protection. I am recompensed too, but not for the buyer protection fee, so the only person out of pocket is me. This is on the increase and will affect future buyers as the buyer protection will increase to cover the amount of "lost" Mail now going through. Vinted are completely disinterested. They will not reply to warnings, complaints or any other form of communication. BEWARE. Scams are on the increase and you will be caught out at some point. I have added a photo of the fake "receipt ". If you get this sent to you, you have just lost your buyer protection fee and you will have to wait at least 10 days to get any money back. Write to Vinted and complain, but don't expect any valid response or for them to do anything about solving the problem. Vinted app is now being deleted from my devices.”

Helpful Report

Posted 1 year ago

“Opened an account I decided to open an account on Vinted. Started to list genuine items that I no longer wanted. Some brand new and some used. 4 items later, I had a notification saying that my account was blocked due to suspicious activity. Apparently I didnt meet their guidelines and they assumed these items were not authentic even tho every item showed clear pictures showing labels etc. Staff unhelpful and refused to do anything. After confirming these were genuine items they were not interested. Contacted them again requesting to re-look at the listings and if they could not be bothered just delete my account and Ill continue using ebay. So If Vinted are reading this, you really need to get your act together. Employ the right sort of people and not kids who clearly dont know what theyre doing! Cant be doing with this kind of rubbish. I will revert back to ebay now where I deal with professional people and not incompetent staff who clearly dont care. One last word for the staff at Vinted, its people like us that pay your wages just remember that!!! Would not recommend Vinted to anybody.”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous. Opened an account. Started to advertise genuine items that I no longer wanted. 4 items later, I had a notification saying that my account was blocked for suspicious activity. Apparently I didn’t meet their guidelines even tho every item was genuine and showed clear pictures showing labels etc. Staff unhelpful and refused to do anything. Contacted them requesting to delete my account. If they’re reading this, you really need to get your act together. Employ the right sort of people and not kids who clearly don’t know what they’re doing! Can’t be doing with this kind of rubbish. I will revert back to ebay where I deal with professional people and not amateurs. Would not recommend Vinted.”

Helpful Report

Posted 1 year ago

“primarily tried to adopt Vinted due to a seemingly more flexible shipment process, when selling larger than normal products (bicycle), than Wallapop. However: 1. On first attempt to execute after customer paid I never received any shipping details and was simply advised by customer support to cancel and redo. Which I did: 2. On second attempt I finally received the shipping labels via the standard process and submitted pick up preference and details via same process on the platform. However, the provider never showed up in the agreed time frame and even worse - customer support refused to assume responsibility and address the issue and instead advised me to fix it myself by calling the shipment company! It just seems that Vinted needs to better realize, who is the client that drives their eventual business and ensure that there is ownership of the service and the e2e process, not just platform technology...this is secondary to their clients.”

Helpful Report

Posted 1 year ago

“Bad...bunch of people dishonest, rude and buyers protection is a bu*****it as you have to pay return when not enough that you paid for posting it to you...I would give 0 star”

Helpful Report

Posted 1 year ago

“The worst service I ever had. The account was blocked in the first hour because I uploaded a "not original" product. For this case, I attached photos that confirm the originality of the products. Support saw my message but did not answer. Terrible website.”

Helpful Report

Posted 1 year ago

“The absolute worst selling platform I have ever seen or used. They banned my profile after 2 months for "illegal activity" claiming my listings which have been active for 2 months are suddenly counterfeit items. I sent tons of photos and they just kept asking for the same photos again over the course of 30+ emails. Their customer service are incompetent and barely speak english. None of my items are fake. They asked for "serial numbers" on items that have no serial number and they asked me to "message from the app" after they already banned me thus making it impossible to login - they are very dumb. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“Avoid avoid avoid. I got scammed and got zero support. Their security is non-existent, when you finally fin any contact details - hidden deep inside the site - it takes forever to get any response and then it is very poor. I am £150 out of pocket and have no recourse. Having listed an item - my first attempt at selling through Vinted, I got an offer and a email from Vinted within their platform. The email congratulated me on my sale and directed me to another site to verify my card details so that I could receive a payment from the seller. That link, embedded in the communications looking like it came from Vingted was on their platform. Having read their advise on security I stayed within the platform - but it transpired the email personalised Vinted and the link was to an external site. Having input my card details I got scammed. As I said before, there is no help whatsoever from Vinted. I think they employ school children to deal with their enquires. The site should be banned from the UK as it does not adhere to any regulations. Keep your items and avoid.”

Helpful Report

Posted 1 year ago

“Vinted Support trying to scam users for their card details!!! SCAM ALERT!!! In order to change my phone number since their site doesn’t work and gives an error message when doing so, apparently Vinted needs your full card details INCLUDING the CVV code to “verify” it’s you. First, they asked me for a screenshot of a purchase I’ve made from Vinted on my bank statement, I gave it blurring everything else out. Apparently, that wasn’t enough, so they then needed more verification. They then proceeded to ask for a photo of my card. I sent a screenshot of my card on my account (only showed last 4 digits and my Full Name registered on Vinted) thinking that would be enough. It wasn’t. I was then asked for a photo of my card. By this point I’m getting severely creeped out as I already done 2 verification processes to obviously verify it was me just as they stated. I took a piece of paper to cover the sensitive information, leaving my name, last 4 digits and expiration date visible. Thinking that should do the trick, I was SHOCKED when I was then asked for my FULL CARD DETAILS by a rep from Vinted support!!!! So in order to change your phone number on Vinted (keep in mind, I have access to my number on file, just wanted to change it to another one but their site is glitched if you read reviews on changing phone numbers) you have to go through 3 verification processes they do not tell you about making you think it’s only ONE (they make you think it’s 1 at first, then ask for 2, then 3!!) I truly don’t understand why they expect anyone to be that stupid, to give their full card details in order to verify a person, on the account that is messaging them from their account, that still has access to their original number, who already supplied their previous verification methods) I 100% know this was a scam by their reps and my card would’ve started getting unauthorized charges immediately if I had done so. Their site needs to be shut down! I immediately removed my card from their site, requested a new card to be safe right after, and am awaiting my orders to be completed before deleting the account. This was 100% a scam to steal my information!”

Vinted 1 star review on 7th September 2023

Helpful Report

Posted 1 year ago

“I already sell some shoes on this site and all was good. Now want to advertise Recon Glasess to get more people attention, paid for advertise and they take my money and deleted advertise. This advertise was 5 days with now interuptions and now when I want to "Bump" service they take money and deleted advertise.”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 698 reviews