VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,002 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sérieux et rapide.”

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Posted 6 years ago

Bonjour! Nous sommes heureux que vous ayez passé un excellent séjour et espérons que vous utiliserez à nouveau nos services. Bon voyage, Rebekah at VisaHQ

Posted 6 years ago

“I was waiting for keith to come back on my query regarding visas for kids aged 4 and 6”

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Posted 6 years ago

Hi Nandita, Thanks for reviewing VisaHQ. We're glad you've been having a good experience working with Keith so far. If you need to reach out to him directly, email keith.lamphier@visahq.com. We hope you and your family have a wonderful trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“On time response on the queries.”

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Posted 6 years ago

Hi Priti, Thanks for reviewing VisaHQ. We're glad you had a good experience with our customer support team and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It’s amrina akhtar u do very good job really happy to trust you thanks ☺️☺️☺️”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good.. Professional approch”

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Posted 6 years ago

Hi Partha, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I ‘ll like someone speak French on chat , my English is medium but you try to help me and I appreciate”

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Posted 6 years ago

Hi Carolle, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the fact that you weren't fully satisfied with our chat. We will seriously consider adding agents who speak additional languages moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I certainly felt well assisted but there were regular points of uncertainty because the visa form I could complete through VisaHQ did not allow visibility for all the fields in the Nigeria visa application so there were several points where edits had to be made. Requirements for obtaining multiple versus single entry were not clear. I was very pleased to avoid biometric screening and a personal appointment at the Nigerian Consulate and the visa was issued VERY quickly. The Visa HQ staff (Griselle) who eventually took on the role of my liaison was very effective.”

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Posted 6 years ago

Hi Mary, Thanks for taking the time to review VisaHQ. I'm glad to hear you ultimately had a positive experience working with Griselle, but I would like personally apologize for the problems you experienced. We strive to make the application process seamless for our clients and we will take your feedback regarding our Nigerian form seriously moving forward. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful.”

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Posted 6 years ago

Hi Nicole, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It took some digging to find the authorization form needed for my Visa, if the attachment was emailed that would have been quicker.”

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Posted 6 years ago

Hi Jessica, Thanks for reviewing VisaHQ. Although I'm glad to hear you had a good experience overall, I would like to apologize for the problems you had finding your required authorization form. We will take your feedback into consideration moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Only feedback is that I answered a lot of questions that felt optional and left some blank. It wasn’t clear how much was needed.”

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Posted 6 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I'm glad to hear you had a good experience with our services overall and want to remind you that our team is always available at 1-800-345-6541 or info@visahq.com to help you understand your application. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent help at the Visa center no messing no hassle with documents, very clearly explained the process.”

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Posted 6 years ago

Hi Robin, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This service is very fast and mostly easy to follow. There is one glitch in the online system for people who are naturalized US Citizens, born in another country. It took some searching in the FAQ to find out how to correct the information.”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a good experience with our application process overall and we will take your feedback into consideration moving forward! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I thought the site form was explained and good they offered a chat service for questions. I had someone who had use the site before who explained the form else i would have had some questions. We just sent in the rest of the required documents.”

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Posted 6 years ago

Hi Elizabeth, Thanks for taking the time to review VisaHQ. We're glad you had a good experience overall and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have twice telephoned and both times staff were helpful and polite. The actual form took longer than I expected but my visa was received within a week.”

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Posted 6 years ago

Hi Janet, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our application process overall and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very quick and responsive service. Will definitely use VisaHQ again!”

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Posted 6 years ago

Hi KC, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to working with you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Extremly happy with visahq service”

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Posted 6 years ago

Hello! Thank you for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was not that straightforward to get the information I needed from you regarding the documents to collect.”

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Posted 6 years ago

Hi Arnaud, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you had getting answers to your questions. Our team strives to make the visa application process as simple as possible for our clients and that clearly didn't happen in your case. Rest assured that feedback like yours helps us better train our staff worldwide. I hope you will give VisaHQ a chance again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick and affidabile”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“agent is very helpful wish you have local telephone number instead of 1-800 number that we have to wait for long time before someone actually gets on”

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Posted 6 years ago

Hi Jennie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we will take your suggestion into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,002 reviews