VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,926 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ‘ll like someone speak French on chat , my English is medium but you try to help me and I appreciate”

Helpful Report

Posted 5 years ago

Hi Carolle, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the fact that you weren't fully satisfied with our chat. We will seriously consider adding agents who speak additional languages moving forward. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I certainly felt well assisted but there were regular points of uncertainty because the visa form I could complete through VisaHQ did not allow visibility for all the fields in the Nigeria visa application so there were several points where edits had to be made. Requirements for obtaining multiple versus single entry were not clear. I was very pleased to avoid biometric screening and a personal appointment at the Nigerian Consulate and the visa was issued VERY quickly. The Visa HQ staff (Griselle) who eventually took on the role of my liaison was very effective.”

Helpful Report

Posted 5 years ago

Hi Mary, Thanks for taking the time to review VisaHQ. I'm glad to hear you ultimately had a positive experience working with Griselle, but I would like personally apologize for the problems you experienced. We strive to make the application process seamless for our clients and we will take your feedback regarding our Nigerian form seriously moving forward. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very helpful.”

Helpful Report

Posted 5 years ago

Hi Nicole, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It took some digging to find the authorization form needed for my Visa, if the attachment was emailed that would have been quicker.”

Helpful Report

Posted 5 years ago

Hi Jessica, Thanks for reviewing VisaHQ. Although I'm glad to hear you had a good experience overall, I would like to apologize for the problems you had finding your required authorization form. We will take your feedback into consideration moving forward. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Only feedback is that I answered a lot of questions that felt optional and left some blank. It wasn’t clear how much was needed.”

Helpful Report

Posted 5 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I'm glad to hear you had a good experience with our services overall and want to remind you that our team is always available at 1-800-345-6541 or info@visahq.com to help you understand your application. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Excellent help at the Visa center no messing no hassle with documents, very clearly explained the process.”

Helpful Report

Posted 5 years ago

Hi Robin, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“This service is very fast and mostly easy to follow. There is one glitch in the online system for people who are naturalized US Citizens, born in another country. It took some searching in the FAQ to find out how to correct the information.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a good experience with our application process overall and we will take your feedback into consideration moving forward! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I thought the site form was explained and good they offered a chat service for questions. I had someone who had use the site before who explained the form else i would have had some questions. We just sent in the rest of the required documents.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thanks for taking the time to review VisaHQ. We're glad you had a good experience overall and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have twice telephoned and both times staff were helpful and polite. The actual form took longer than I expected but my visa was received within a week.”

Helpful Report

Posted 5 years ago

Hi Janet, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our application process overall and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very quick and responsive service. Will definitely use VisaHQ again!”

Helpful Report

Posted 5 years ago

Hi KC, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to working with you in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Extremly happy with visahq service”

Helpful Report

Posted 5 years ago

Hello! Thank you for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It was not that straightforward to get the information I needed from you regarding the documents to collect.”

Helpful Report

Posted 5 years ago

Hi Arnaud, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you had getting answers to your questions. Our team strives to make the visa application process as simple as possible for our clients and that clearly didn't happen in your case. Rest assured that feedback like yours helps us better train our staff worldwide. I hope you will give VisaHQ a chance again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Quick and affidabile”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“agent is very helpful wish you have local telephone number instead of 1-800 number that we have to wait for long time before someone actually gets on”

Helpful Report

Posted 5 years ago

Hi Jennie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we will take your suggestion into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They handled my case as professional but sent me to wrong place for visa interview”

Helpful Report

Posted 5 years ago

Hi Bertram, Thanks for sharing your review of VisaHQ. While I'm glad to hear you had a good experience overall, I would like to personally apologize for the incorrect information you were given regarding your visa interview. We strive to exceed our clients' expectations and I hope you rest assured that feedback like yours helps us improve our services worldwide. I hope you choose VisaHQ again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fast service and prompt updates”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The service is great! Everyone is very friendly and very help. The only issue I have is sometimes no one is picking up the calls or calls you back after leaving a message.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services overall, but I would like to personally apologize for any problems you've had reaching our customer care team. We take feedback like yours seriously and it helps us improve our services worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The service is very good. The website for providing information needed for your application is relatively clear and straightforward. The process of submitting my information and the response from the visaHQ team all worked very well. My only difficulty in the process was, at one point, I called for customer service, and the rep who handled my call was rude. Otherwise, the experience was excellent.”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad to hear you had a positive experience overall, but I would like to personally apologize for any issues you had with our customer service team. We strive to exceed our clients' expectations and feedback like yours helps us improve our services worldwide. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Thank u for helping!! 🙂”

Helpful Report

Posted 5 years ago

Hi Thongvanh, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,926 reviews