VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,088 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great resource and reference for obtaining visas. Extremely helpful service with terrific customer service. The site could be easier to navigate, but has really useful tools and everything seems to be here that you'd need - just not as easy to find as one could hope.”

Helpful Report

Posted 6 years ago

Hi Pamela, Thanks for taking the time to leave your feedback. I'm glad you had a good experience overall, but I would like to apologize for any confusion you experienced while using the VisaHQ website. If you ever have questions regarding navigation, don't hesitate to reach out to info@visahq.com or to 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Service was good but it was not initially clear that there would be a lead time to get the invitation paperwork followed by the physical visa. Overall the time was ~7 working days. Also I understand that it is possible to get a 2 year multiple entry visa but this option was not available on the website.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to leave your feedback regarding VisaHQ. Unfortunately, the validity of visas is determined by the embassies and consulates, not our team; we have no control over that aspect of visa issuance. Furthermore, I would like to personally apologize that information on our website was unclear. We will take your review into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Information was all very complete and well organized. Status reports were very timely. Whole process was very quick.”

Helpful Report

Posted 6 years ago

Hi Ralph, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick, efficient and excellent service. A bit expensive, especially with shipping charges. If no other option, this is the service to use, but only if you can’t do it yourself, I.e., e-visas that don’t require a personal visit to the country’s embassy.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VIsaHQ. We're glad you had a positive experience overall and we would like to assure you we do everything we can to keep our fees low. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good at keeping you in the loop of what's going on.”

Helpful Report

Posted 6 years ago

Hi Carrie, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Carrie, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Sérieux et rapide.”

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Posted 6 years ago

Bonjour! Nous sommes heureux que vous ayez passé un excellent séjour et espérons que vous utiliserez à nouveau nos services. Bon voyage, Rebekah at VisaHQ

Posted 6 years ago

“I was waiting for keith to come back on my query regarding visas for kids aged 4 and 6”

Helpful Report

Posted 6 years ago

Hi Nandita, Thanks for reviewing VisaHQ. We're glad you've been having a good experience working with Keith so far. If you need to reach out to him directly, email keith.lamphier@visahq.com. We hope you and your family have a wonderful trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“On time response on the queries.”

Helpful Report

Posted 6 years ago

Hi Priti, Thanks for reviewing VisaHQ. We're glad you had a good experience with our customer support team and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It’s amrina akhtar u do very good job really happy to trust you thanks ☺️☺️☺️”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good.. Professional approch”

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Posted 6 years ago

Hi Partha, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I ‘ll like someone speak French on chat , my English is medium but you try to help me and I appreciate”

Helpful Report

Posted 6 years ago

Hi Carolle, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the fact that you weren't fully satisfied with our chat. We will seriously consider adding agents who speak additional languages moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I certainly felt well assisted but there were regular points of uncertainty because the visa form I could complete through VisaHQ did not allow visibility for all the fields in the Nigeria visa application so there were several points where edits had to be made. Requirements for obtaining multiple versus single entry were not clear. I was very pleased to avoid biometric screening and a personal appointment at the Nigerian Consulate and the visa was issued VERY quickly. The Visa HQ staff (Griselle) who eventually took on the role of my liaison was very effective.”

Helpful Report

Posted 6 years ago

Hi Mary, Thanks for taking the time to review VisaHQ. I'm glad to hear you ultimately had a positive experience working with Griselle, but I would like personally apologize for the problems you experienced. We strive to make the application process seamless for our clients and we will take your feedback regarding our Nigerian form seriously moving forward. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful.”

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Posted 6 years ago

Hi Nicole, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It took some digging to find the authorization form needed for my Visa, if the attachment was emailed that would have been quicker.”

Helpful Report

Posted 6 years ago

Hi Jessica, Thanks for reviewing VisaHQ. Although I'm glad to hear you had a good experience overall, I would like to apologize for the problems you had finding your required authorization form. We will take your feedback into consideration moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Only feedback is that I answered a lot of questions that felt optional and left some blank. It wasn’t clear how much was needed.”

Helpful Report

Posted 6 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I'm glad to hear you had a good experience with our services overall and want to remind you that our team is always available at 1-800-345-6541 or info@visahq.com to help you understand your application. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent help at the Visa center no messing no hassle with documents, very clearly explained the process.”

Helpful Report

Posted 6 years ago

Hi Robin, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This service is very fast and mostly easy to follow. There is one glitch in the online system for people who are naturalized US Citizens, born in another country. It took some searching in the FAQ to find out how to correct the information.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a good experience with our application process overall and we will take your feedback into consideration moving forward! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I thought the site form was explained and good they offered a chat service for questions. I had someone who had use the site before who explained the form else i would have had some questions. We just sent in the rest of the required documents.”

Helpful Report

Posted 6 years ago

Hi Elizabeth, Thanks for taking the time to review VisaHQ. We're glad you had a good experience overall and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have twice telephoned and both times staff were helpful and polite. The actual form took longer than I expected but my visa was received within a week.”

Helpful Report

Posted 6 years ago

Hi Janet, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our application process overall and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,088 reviews