VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,003 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They handled my case as professional but sent me to wrong place for visa interview”

Helpful Report

Posted 6 years ago

Hi Bertram, Thanks for sharing your review of VisaHQ. While I'm glad to hear you had a good experience overall, I would like to personally apologize for the incorrect information you were given regarding your visa interview. We strive to exceed our clients' expectations and I hope you rest assured that feedback like yours helps us improve our services worldwide. I hope you choose VisaHQ again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast service and prompt updates”

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Posted 6 years ago

Hi Michael, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service is great! Everyone is very friendly and very help. The only issue I have is sometimes no one is picking up the calls or calls you back after leaving a message.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services overall, but I would like to personally apologize for any problems you've had reaching our customer care team. We take feedback like yours seriously and it helps us improve our services worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The service is very good. The website for providing information needed for your application is relatively clear and straightforward. The process of submitting my information and the response from the visaHQ team all worked very well. My only difficulty in the process was, at one point, I called for customer service, and the rep who handled my call was rude. Otherwise, the experience was excellent.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad to hear you had a positive experience overall, but I would like to personally apologize for any issues you had with our customer service team. We strive to exceed our clients' expectations and feedback like yours helps us improve our services worldwide. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Thank u for helping!! 🙂”

Helpful Report

Posted 6 years ago

Hi Thongvanh, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good Service”

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Posted 6 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a good experience working with us and we hope you return! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They did great keeping us informed. Fast work.”

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Posted 6 years ago

Hi Sylvia, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you and your travel party will return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the entire process was very smooth”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall the service and interactions were very positive. Some delays, created by me, were handling expeditiously. The online form for India, was missing two information fields the consulate required, while a third one, which is on the form, was apparently not shared with them.”

Helpful Report

Posted 6 years ago

Hi Robert, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and will heed your feedback regarding our Indian application. We hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is my first time applying for a Visa so I don't have anything to compare your service too. Arpit Chandel was my point of contact and he was always ready to help.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad Arpit was able to assist you throughout your application and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is my first time applying for a Visa so I don't have anything to compare your service too. I did appreciate the timely updates and having Gio meet me at the China consulate in S.F. He was very helpful as was Mary House.”

Helpful Report

Posted 6 years ago

Hi Robert, Thanks for taking the time to review VisaHQ. We're glad to hear you had an excellent first experience working with our team and we sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was my first time to use VisaHQ I had some delays which I felt I could ask back for my passport, however I was impressed by the way the Director of the company calmed me down and showed this real concern . She went the extra mile for me to be able to get my visa and I would recommend VisaHQ as they are genuine and caring.”

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Posted 6 years ago

Hi Susan, Thanks for sharing your review of VisaHQ. We're glad to hear you had an excellent overall experience with Maria in the London office and we sincerely hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Service was good and easy to use. Would be good if the estimated periods for processing were updated to include the average wait period at the consulate as well.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience overall and we sincerely appreciate your suggestion. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for delays on their end and, therefore, cannot provide median processing times since every application is completely unique. Again, thanks for your suggestion and we hope you'll choose VisaHQ again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It’s okay people just rude”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the negative customer service experience you had with our team. We strive to exceed expectations at every turn and this does not meet our high standards. Rest assured that reviews like yours help us improve client relations worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They were super helpful and responsive, addressed all my concerns when I was stressing out about a last minute emergency, and kept me updated throughout the whole process.”

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Posted 6 years ago

Hi Glenna, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services when you were dealing with a difficult situation and we hope to work with you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The online chat replies are quite late , should have a system to reply there and then”

Helpful Report

Posted 6 years ago

Hi Asma, Thanks for reviewing VisaHQ. I would like to apologize for any problems you had with our live chat. We are working to hone this service and feedback like yours helps us improve. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Everything was great, except that at first, right after I placed my order, I could not get timely feedback when trying to fill out the application form. Even though your website says someone is available 24/7 I did not find that to be accurate. But I was very pleased with the process once I got my application mailed off.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for any issues you initially had contacting our team. We strive to exceed our clients' expectations in regard to communication and I am sorry that didn't happen in your case. Rest assured that feedback like yours helps us improve our services worldwide. I am, however, glad to hear that you had a good experience overall and I sincerely hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Helpful Chat feature. Also, availability to talk to a real person initially was reason I chose VisaHQ.”

Helpful Report

Posted 6 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services, including our live chat option, and we sincerely hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Pretty good and fast service. Would have been rate Very Good if making just a few corrections had taken less than 36 hours. No delivery as I picked it up myself at the downtown office”

Helpful Report

Posted 6 years ago

Hi Jacquelin, Thanks for reviewing VisaHQ. Although I am glad to hear you had a good experience with our services overall, I would like to personally apologize for any delays you experienced. Our staff carefully re-checks any applications that require corrections, which can ultimately save our clients from having to cancel their trips. I am sorry this process took longer than expected in your case. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Clear and fast responses so far.”

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Posted 6 years ago

Hi Meredith, Thanks for reviewing VisaHQ. We're glad you have had a great experience with our services so far and we hope to work with you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,003 reviews