VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,927 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,927 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service”

Helpful Report

Posted 5 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a good experience working with us and we hope you return! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They did great keeping us informed. Fast work.”

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Posted 5 years ago

Hi Sylvia, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you and your travel party will return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“the entire process was very smooth”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Overall the service and interactions were very positive. Some delays, created by me, were handling expeditiously. The online form for India, was missing two information fields the consulate required, while a third one, which is on the form, was apparently not shared with them.”

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Posted 5 years ago

Hi Robert, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and will heed your feedback regarding our Indian application. We hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“This is my first time applying for a Visa so I don't have anything to compare your service too. Arpit Chandel was my point of contact and he was always ready to help.”

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Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad Arpit was able to assist you throughout your application and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“This is my first time applying for a Visa so I don't have anything to compare your service too. I did appreciate the timely updates and having Gio meet me at the China consulate in S.F. He was very helpful as was Mary House.”

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Posted 5 years ago

Hi Robert, Thanks for taking the time to review VisaHQ. We're glad to hear you had an excellent first experience working with our team and we sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It was my first time to use VisaHQ I had some delays which I felt I could ask back for my passport, however I was impressed by the way the Director of the company calmed me down and showed this real concern . She went the extra mile for me to be able to get my visa and I would recommend VisaHQ as they are genuine and caring.”

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Posted 5 years ago

Hi Susan, Thanks for sharing your review of VisaHQ. We're glad to hear you had an excellent overall experience with Maria in the London office and we sincerely hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Service was good and easy to use. Would be good if the estimated periods for processing were updated to include the average wait period at the consulate as well.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience overall and we sincerely appreciate your suggestion. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for delays on their end and, therefore, cannot provide median processing times since every application is completely unique. Again, thanks for your suggestion and we hope you'll choose VisaHQ again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It’s okay people just rude”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the negative customer service experience you had with our team. We strive to exceed expectations at every turn and this does not meet our high standards. Rest assured that reviews like yours help us improve client relations worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They were super helpful and responsive, addressed all my concerns when I was stressing out about a last minute emergency, and kept me updated throughout the whole process.”

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Posted 5 years ago

Hi Glenna, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services when you were dealing with a difficult situation and we hope to work with you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The online chat replies are quite late , should have a system to reply there and then”

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Posted 5 years ago

Hi Asma, Thanks for reviewing VisaHQ. I would like to apologize for any problems you had with our live chat. We are working to hone this service and feedback like yours helps us improve. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everything was great, except that at first, right after I placed my order, I could not get timely feedback when trying to fill out the application form. Even though your website says someone is available 24/7 I did not find that to be accurate. But I was very pleased with the process once I got my application mailed off.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for any issues you initially had contacting our team. We strive to exceed our clients' expectations in regard to communication and I am sorry that didn't happen in your case. Rest assured that feedback like yours helps us improve our services worldwide. I am, however, glad to hear that you had a good experience overall and I sincerely hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Helpful Chat feature. Also, availability to talk to a real person initially was reason I chose VisaHQ.”

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Posted 5 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services, including our live chat option, and we sincerely hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Pretty good and fast service. Would have been rate Very Good if making just a few corrections had taken less than 36 hours. No delivery as I picked it up myself at the downtown office”

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Posted 5 years ago

Hi Jacquelin, Thanks for reviewing VisaHQ. Although I am glad to hear you had a good experience with our services overall, I would like to personally apologize for any delays you experienced. Our staff carefully re-checks any applications that require corrections, which can ultimately save our clients from having to cancel their trips. I am sorry this process took longer than expected in your case. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Clear and fast responses so far.”

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Posted 5 years ago

Hi Meredith, Thanks for reviewing VisaHQ. We're glad you have had a great experience with our services so far and we hope to work with you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The website wasn't all that easy to understand/navigate. Perhaps you could add an instruction page: a step-by-step on how to fill out the application (especially for multiple applicants). Having said that, Keith was very helpful and answered my questions so i could get it done.”

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Posted 5 years ago

Hi Nina, Thanks for reviewing VisaHQ. We sincerely appreciate your suggestions regarding our website navigation. Feedback like yours help us improve our services worldwide. I am, however, glad to hear you had a good experience overall working with Keith. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“Everything went pretty well. the 1-3 days service needs to be clearer that this means once the application is with you office the 1-3 day service starts then. Apart from this all good!”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any confusion you experienced due to our wording; we take feedback like yours seriously as we hone our website. I am glad, however, to hear you had a good experience overall and I hope we can serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My family was struck by tragedy recently, and has to make a quick trip overseas to see family. We need travel visas to get to our destination. I reached out to VisaHQ, and have had a positive experience with them. After have some initial misunderstandings about why I was unable to obtain just single entry visas, the team at VisaHQs has been very responsive. I appreciate receiving periodic status updates via e-mail, so that I can monitor the process. It is a bit frustrating that there is a minimum of 3-week back log to obtain travel visas to the country that we are traveling to, but that is more of a Consulate issue vice a VisaHQs issue. Again, an overall positive experience. Thank you.”

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Posted 5 years ago

Hi Nick, Thanks for taking the time to review VisaHQ. First, I would like to offer our condolences for the fact that your family is dealing with upheaval at this time. Secondarily, I would like to apologize for any misunderstanding you initially experienced when placing your order. We strive to make requirements and regulations as clear as possible for our clients. Unfortunately, as you are aware, our team has no control over consular processing times; that is determined solely at the discretion of a country's government. I sincerely hope you'll choose VisaHQ again in the future under happier circumstances. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Easy to use-a little pricey for an electronic visa, but worth it.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience overall and that getting your visa was hassle-free. Rest assured that we do everything we can to keep our fees low, but we are bound by consular/government fees that can impact our pricing in certain cases. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Overall good process! Thank you for helping me getting a tourist Visa to China. I was kind of in the rush, so I paid extra for processing fast -3 business days. And I sent a prepaid overnight envelope to return my passport to me after process completed. It was easy to complete application and chat works very good for answering quick questions. Email are supposed to be received with status of process. I received prompt emails for documents received and ready to be submitted. The day they told me they will be submitting my application to the consulate, I kept checking my VisaHQ account status, and it was not updated neither email was received. The next day I emailed VisaHQ and agent about my status. They responded quickly and professionally, apologizing and telling me that my documents, in fact, were submitted the day before, as planned. Thank you !!! After that, I kept receiving emails with the status of my Visa, etc. Thank you! Overall it was a very easy process.”

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Posted 6 years ago

Hi Maria, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our online system and we are happy to hear that our status updates helped you throughout the application process. We sincerely hope you'll use our services again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,927 reviews