VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,926 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was of mixed feelings as thought the £51.00 fee was expensive and was shocked by the amount and thought was excessive for the time it taken.”

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Posted 5 years ago

Hi Simon, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. I sincerely hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The only reason that I rate VisaHQ a "Good" rather than a "Very Good" is because my first visa provider was very unhelpful. I ended up having to call support to get proper help which I thankfully did. In result, the assistance I got from that person was out of this world excellent as they called and e-mailed me with updates in every instance I needed them for my very frustrating situation I went through.”

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Posted 5 years ago

Hi Drake, Thanks for reviewing VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for the problems you initially experienced with our customer service team. Feedback like yours help us improve across the world. I sincerely hope you'll give our agents a chance to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“You helped me get my NIgerian visa faster than official times !”

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Posted 5 years ago

Hi Shimul, Thanks for reviewing VisaHQ. We're glad you had an excellent experience obtaining your Nigerian visa and we hope you'll choose our services again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very thorough and good communication throughout process”

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Posted 5 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The online experience was fine except I was confused about whether having sent my documents by post I would get them returned by post. I sent my documents and then I was told i had an appointment in London and this confused me. However, it all worked out well int he end.”

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Posted 5 years ago

Hi Patricia, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our services overall, but I would like to personally apologize for any confusion you initially experienced. Remember, our London team is there to assist you anytime at +44 20 7148 6117 and you can also reach an agent at info@visahq.com. I sincerely hope you'll choose VisaHQ again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My application was dealt with efficiently and promptly even with a query.”

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Posted 5 years ago

Hi Susan, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Overall, the process went pretty smoothly and you folks sent useful reminders for missing documents. Once I sent those, the process went pretty fast too. Main thing to improve here is that the documentation on how to fill the necessary forms was severely lacking, so I had no idea whether I was doing it right or not. Please add more details. Thanks!”

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Posted 5 years ago

Hi Pedro, Thanks for sharing your review of VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for the issues you experienced while filling out your documentation. Remember, if you ever find yourself confused by any paperwork, our team is standing by to help at 1-800-345-6541 or info@visahq.com. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“good experience,”

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Posted 5 years ago

Hi Fioye, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Staff could have been a bit friendlier, but I'm very happy with the amount of time it took to complete the process.”

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Posted 5 years ago

Hello! Thanks for sharing your feedback about VisaHQ. Although I'm glad to hear you had a positive experience overall, I would like to apologize for any negative interactions you had with our team. Rest assured that reviews like yours help us better train our staff worldwide. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I think I had to use the service for the Mongolia visa, that said Natalia knew exactly what was needed and made sure I didn’t waste time submitting my forms just before the Mongolian office went on annual leave and without a vital extra bit of paper, likely saved me a couple of weeks in my overall process as I got my Russian visa sorted in the meantime”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an good experience working with Natalia and we hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Great resource and reference for obtaining visas. Extremely helpful service with terrific customer service. The site could be easier to navigate, but has really useful tools and everything seems to be here that you'd need - just not as easy to find as one could hope.”

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Posted 5 years ago

Hi Pamela, Thanks for taking the time to leave your feedback. I'm glad you had a good experience overall, but I would like to apologize for any confusion you experienced while using the VisaHQ website. If you ever have questions regarding navigation, don't hesitate to reach out to info@visahq.com or to 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Service was good but it was not initially clear that there would be a lead time to get the invitation paperwork followed by the physical visa. Overall the time was ~7 working days. Also I understand that it is possible to get a 2 year multiple entry visa but this option was not available on the website.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave your feedback regarding VisaHQ. Unfortunately, the validity of visas is determined by the embassies and consulates, not our team; we have no control over that aspect of visa issuance. Furthermore, I would like to personally apologize that information on our website was unclear. We will take your review into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Information was all very complete and well organized. Status reports were very timely. Whole process was very quick.”

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Posted 5 years ago

Hi Ralph, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Quick, efficient and excellent service. A bit expensive, especially with shipping charges. If no other option, this is the service to use, but only if you can’t do it yourself, I.e., e-visas that don’t require a personal visit to the country’s embassy.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VIsaHQ. We're glad you had a positive experience overall and we would like to assure you we do everything we can to keep our fees low. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very good at keeping you in the loop of what's going on.”

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Posted 5 years ago

Hi Carrie, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Carrie, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Sérieux et rapide.”

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Posted 5 years ago

Bonjour! Nous sommes heureux que vous ayez passé un excellent séjour et espérons que vous utiliserez à nouveau nos services. Bon voyage, Rebekah at VisaHQ

Posted 5 years ago

“I was waiting for keith to come back on my query regarding visas for kids aged 4 and 6”

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Posted 5 years ago

Hi Nandita, Thanks for reviewing VisaHQ. We're glad you've been having a good experience working with Keith so far. If you need to reach out to him directly, email keith.lamphier@visahq.com. We hope you and your family have a wonderful trip! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“On time response on the queries.”

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Posted 5 years ago

Hi Priti, Thanks for reviewing VisaHQ. We're glad you had a good experience with our customer support team and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It’s amrina akhtar u do very good job really happy to trust you thanks ☺️☺️☺️”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good.. Professional approch”

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Posted 5 years ago

Hi Partha, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,926 reviews