VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,926 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service once the payment is made is good. Elise was helpful and thorough. The online form to enter details needs to be modified and made user friendly, several repetitive fields. Also, the chat bot is really unhelpful. And getting an email every time you're online is a bit pointless.”

Helpful Report

Posted 5 years ago

Hi Salil, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Elise, but we will certainly take your suggestions regarding our online system into consideration moving forward. We appreciate your feedback and hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“straight forward directions”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Your service was very helpful, and the personal assistance I received from Rita Butsko was much appreciated.”

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Posted 5 years ago

Hi George, Thanks for reviewing VisaHQ. We're glad you had a good experience working with Rita and we hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Second time I have used Visa HQ and definitely a better experience this time. Service was timely and efficient. Aramex are terrible; failing on both delivery and pick up to comply with timelines.”

Helpful Report

Posted 5 years ago

Hi Kenneth, Thanks for reviewing VisaHQ. I'm glad you had a positive overall experience with our services and I hope you'll continue choosing us in the future. I am sorry to hear about Aramex; unfortunately, our team has no control over courier service delays. You will need to reach out to their customer service team regarding your poor experience. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good service overall, however it is a bit slower than what I expected.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I'm glad to hear you had a positive experience overall, but I would like to apologize for any processing delays you dealt with. Our team does everything possible to make sure clients like you receive their visas promptly. Unfortunately, however, we have no control over consular delays and closures, which sometimes occur. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The problems in the Visa being rejected can be told upfront we can be prepared for the same. Overall a good experience & the agent assigned to be was very helpful throughout.”

Helpful Report

Posted 5 years ago

Hi Poornima, Thanks for reviewing VisaHQ. We're glad to hear your agent was able to provide you with the assistance you needed throughout the application process and we sincerely hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very helpful with expedited visa processing and following through with everything. Responsive and quick to contact you if any issues or additional info/documentation is needed.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very good l would use them again”

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Posted 5 years ago

Hi Judith, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Visa came out quicker than I had anticipated.”

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Posted 5 years ago

Hi Amarachi, Thanks for reviewing VisaHQ. We're glad you had a good overall experience with our services and that you received your visa promptly. We hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Your fees are very high, but your service is very good. Peter has been especially helpful and responsive. Considering the short timeline for getting two different visas, he was very helpful. ....I urgently need my passport back by the end of August, so let's see whether visaHQ delivers.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for taking the time to review VisaHQ. We're glad you have had an excellent experience so far working with Peter and we hope you will choose our services again next time you require travel documents. In regard to cost, we do everything we can to keep our fees low. Unfortunately, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“very helpful, however passports and visa were left at the wrong house.”

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Posted 5 years ago

Hi Paul, Thanks for reviewing VisaHQ. I'm glad to hear you had a positive experience overall, but I'm sorry you had an issue with the delivery of your documents. Unfortunately, our team has no control over courier service errors. You will need to contact their customer service department. I hope you'll choose VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Consider hiring additional staff to answer phone calls. The average waiting time is 15 minutes.”

Helpful Report

Posted 5 years ago

Hi Graciela, Thanks for reviewing VisaHQ. I'm glad you had a positive experience overall, but rest assured that we will take your feedback regarding our customer service team into consideration moving forward. I hope you will choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Off to a rocky start as Peter could not acsess the form for himself, it kept bringing my paperwork up. So one of your team had to fill this in for him which took at east 1.5 hours. Eventually all went well as victoria met us at Russian HQ and the paperwork went good. We now have our passports back and look for to visitringSt Petersburg.”

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Posted 5 years ago

“Telephone wait took much too long. Instructions on filling out visa application not clear. Helpful on starting process and (hopefully) completing it.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for your lengthy hold time and for any issues you had with our online application system. Remember, you can always reach out to your dedicated visa agent for assistance. Our agents can also be contacted at info@visahq.com. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They were were very good on the phone,answering all my questions.”

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Posted 5 years ago

Hi Roger, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our phone support team and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good service”

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Posted 5 years ago

Hi Alonzo, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My visa came through successfully and in time. I wasn't able to track it with the information I had and had to keep ringing up to check its progress. More information was requested subsequent to the original successful application and this slowed the visa down by a week or so, which, given my time limitations, was a bit of a worry. Everyone I spoke to was helpful and it was certainly considerably easier than going through Gerry's, as recommended by the Pakistani High Commission. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Cecilia, Thanks for sharing your review of VisaHQ. I would like to personally apologize for any issues you experienced with your application; requesting additional required information, however, is one of the reasons our team double-checks all applications before they are submitted. This saves time in the long run. I'm glad you had a positive experience overall and I sincerely hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The sure way to get your two years Visa. 08033020379. entry USA,Canada for family. with an extremely high success rate and money-back guarantee, you are sure of the genuinetyEmail.visaapplication7000@gmail.com: they assist you with all your visa applications. THEY ALSO ASSIST IN FLIGHT BOOKING. they have high success rate. every client's application is treated as IMPORTANT!!! Why dont you give them a call them today”

Helpful Report

Posted 5 years ago

Hi Mercy, Thanks for sharing your feedback. Although it does not appear that you are a VisaHQ client at this time, we sincerely hope you will allow our team to assist you next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It was quick and effective”

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Posted 5 years ago

Hi Nigel, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The web based form to be filled needs work because it didn't allow me a "save & quit" option so I could enter what I knew and cleanly go back later. I ended up redoing stuff several times. Frustrating! That said, the phone in customer service is excellent and Peter went the extra mile to help in expediting my Russia VISA. I would definitely recommend your service.”

Helpful Report

Posted 5 years ago

Hi Jacobus, Thanks for taking the time to review VisaHQ. I would like to personally apologize for any problems you experienced with our online application system. We strive to make the visa process seamless for our clients and that clearly didn't happen in your case. I am, however, glad to hear that Peter was ultimately able to assist you and I hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,926 reviews