VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,046 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and clear communication of processing for visas”

Helpful Report

Posted 7 years ago

Hi Ralph, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Thanks, everything was great! I liked the precise work of the whole team.”

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Posted 7 years ago

Hi Olga, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Had my visa within hours delighted”

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Posted 7 years ago

Hi Terrie, Thanks for leaving your feedback! We're glad you had a great experience with VisaHQ and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I had to resubmit my picture for my visa. Looking at it closely I could see why. Might want to point out to costimers that they need a photo as good as the one on their passport.”

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Posted 7 years ago

Hi Peter, Thanks for sharing your experience. We apologize that the specifications weren't made clear to you prior to your initial photo submission. We hope, however, that the rest of your experience was positive and that you will return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Always a pleasure to work with. Very competent”

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Posted 7 years ago

Hi Kasen, Thanks for leaving your feedback! We're glad you enjoy working with the VisaHQ team and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“The visa specialist acted totally unprofessional with me. I’d be very glad to discuss this over phone with you. I paid for the service to ease my life not to make it deficient. Kindly call back”

Helpful Report

Posted 7 years ago

Hello! I would like to apologize for your negative experience. We strive to exceed our clients' expectations and this is far from our usual standard. If you could send your contact information to stan@visahq.com, I will personally make sure someone connects with you regarding your situation. Looking forward to hearing from you. Safe travels, Stan for VisaHQ

Posted 7 years ago

“Very excited because the people there doing them best go help me without delay I get my visa in the same day I was planing Thanks for all of them”

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Posted 7 years ago

Hi Saeed, Thanks for taking the time to leave a review! We're glad you had a great experience with VisaHQ and we hope you'll use our services again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very helpful”

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Posted 7 years ago

Hi Saybah, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“worst service, unprefessional customer service, marginal to poor customer service”

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Posted 7 years ago

Hi Pedram, Thanks for taking the time to leave your feedback. I'm sorry to hear you had a negative experience with VisaHQ. We strive to exceed our customers' expectations and reviews like yours help us improve in the future. We hope you will give us another chance someday! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“very smooth and fast.”

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Posted 7 years ago

Hi Mohamed, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I have asked the same question twice about our status regarding UK citizenship while being non-resident in the UK and there has been a deafening silence in return!”

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Posted 7 years ago

Hi Barclay, I'm so sorry to hear about the problems you're having. We strive to exceed our customers' expectations and I apologize that hasn't happened in this case. Please contact our London office directly at +44 20 7148 6117 for assistance. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Extremely helpful in getting my visa!”

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Posted 7 years ago

Hi Roxanne, Thanks so much for taking the time to leave your feedback! We're glad the VisaHQ team was able to assist you and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“alles bestens - bedienerfreundliche webseite, freundliche und hilfsbereite Mitarbeiter/innen, transparenter Bearbeitungsstatus, rasche Erledigung - nochmal herzlichen Dank :)”

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Posted 7 years ago

Hi Marie, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“You deafly take care of your customers and doing it in a professional way !”

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Posted 7 years ago

Hi Thomas, Thanks for taking time to leave your feedback. We're glad you've been pleased with VisaHQ's services and we look forward to serving you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Customers service very straightforward. Excellent service”

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Posted 7 years ago

Hi Simone, Thanks for taking the time to leave your feedback! We're glad you had a great experience with the VisaHQ team and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very quick Service !!”

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Posted 7 years ago

Hi Kevin, Thanks for taking the time to leave your feedback. We're glad you got your visa quickly and had a great experience. We look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“You are professional”

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Posted 7 years ago

Hi Olivier, Thanks for leaving your feedback! We're glad you had a five-star experience with VisaHQ and look forward to serving you in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I will not recommend this service/company to anyone. I have requested for a refund as the website has mislead me to think that I can apply for a Switzerland visa overnight. However upon payment and documents submissions, a VisaHQ representative contacted me and told me that I have to submit all the documents in person. For this reason, I have asked for a full refund. The company representative told me that the refund process will take 4-6 weeks; this is the 8th week and I have not received my refund nor heard back from the company since. Horrible customer service.”

Helpful Report

Posted 7 years ago

Hello! We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality In the meantime, please accept our apologies, Stan for VisaHQ

Posted 7 years ago

“Easy website to navigate. Quick form to fill out and ordered filled same day. Visa is electronically linked to your passport.”

Helpful Report

Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VIsaHQ's system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“DON'T USE PERIOD!!! I sent in my passport 4 months in advance for 4 visas and looking up the timeline for each visa it would take 3 months so that gave them 1 extra month to get it done and my passport back to me. The last visa said it would be done the 21st then got changed to 22nd I called all I got was the runaround of it will be done today then the next day it will be done today. It's now the 27th and still getting the same runaround. Every day I told them I was leaving the 28th but nothing has been done about it and now my trip is wasted since I don't have my passport to even go the countries I do have a visa for.”

Helpful Report

Posted 7 years ago

Hi Steven, Your review is very concerning and I'd like to help you in any way I can. However, I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,046 reviews