VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,984 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was straightforward and fast. Frequent communications from VisaHQ made me feel secure about having the service handle important documents.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very bad experience , 5 business days became 40 days partial refund , deducted more than 70 AED for nothing , no service , i just wasted 1 hour filling the application online, and finally paying money for no service. non-professional call operator”

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Posted 6 years ago

Hi Abdulrahman, We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“Excellent! Best service I ever had, very professional and quick, what amazes me that they always keep you updated. Thank you👍👍👍👍👍”

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Posted 6 years ago

Hi Sona, Thanks for taking the time to leave your feedback! We're so glad you had an awesome experience with the VisaHQ team and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“excellent job.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Swift response than I expected. Excellent.”

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Posted 6 years ago

Hi Kurunthachalam, Thanks for taking the time to let us know how we're doing! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Save travels! Rebekah @ VisaHQ

Posted 6 years ago

“Rhanks for all visaHQ team it was Quick and efficace Thanks Houria”

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Posted 6 years ago

Hi Houria, Thanks for taking the time to leave a review! We're glad you had a great experience with the VisaHQ and we look forward to assisting you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Helpful phone service when I called. Very smooth process of submitting and returning visa. Email notifications alerted me every step of the way. I would highly recommend VisaHQ!”

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Posted 6 years ago

Hi Diane, Thanks for taking the time to leave your feedback! We're glad you had a great experience with the VisaHQ customer care team and we hope you will use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Prompt and very efficient - well done”

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Posted 6 years ago

Hi Terence, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Amy was very nice and got back to me by email and phone but my friends and I all tried to ring the number before I emailed...and no answer...Amy explained they were out seeing embassies etc...but perhaps this needs to be clear on a message as my friends thought the office was no longer operating...also we had trouble with the website at the point of uploading scanned copy of passport...the alternative of emailing a scanned copy is not safe...and when I went to the office in person there was no signage on floor 16 on the glass doors as to what agencies were there...I am now waiting for the visa outcome so this review is a bit early...having gone to the office I realise you are a very small organisation...but the idea of this type of help is good for those of us sorting visas...”

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Posted 6 years ago

Hello! Thank you for taking the time to tell us about your VisaHQ experience. We apologize for any inconvenience you may have experienced and we will take your suggestions to heart moving forward. We offer services to over 2 billion people worldwide and have over 150 employees across 24 offices in 12 countries. If you ever need assistance with an order, don't hesitate to contact an agent via our toll-free number 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Quick & prompt with communication.”

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Posted 6 years ago

Hi Rajshree, Thanks for taking the time to leave a review. We're glad you had a positive experience with the VisaHQ team and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Alberto has been so informative, helpful and quick with responses! It has bedn a wonderful experience!!”

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Posted 6 years ago

Hi Esmeralda, Thanks for taking the time to leave your feedback! We're glad you've had a great experience with Alberto so far and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Trusted. Good support!!!”

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Posted 6 years ago

Hi Trung, Thanks for taking the time to leave a review. We're glad the VisaHQ has been able to assist you! We hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Polite and efficient service”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an awesome VisaHQ experience and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent customer service was provided by all that I dealt with! My questions and concerns were answered promptly. The updates that were provided gave me peace of mind, and the turnaround time was as stated. Thank you! Highly recommended!”

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Posted 6 years ago

Hi Susan, Thanks for taking the time to leave your feedback! We're glad you had an awesome experience with VisaHQ and we sincerely hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very professional service, kept me informed of the progress of the application,”

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Posted 6 years ago

Hello! Thanks for taking the time to let us know how we're doing. We're glad you had an awesome experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I have used VisaHQ before and find your service good, application process really understandable, and turn around time great.”

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Posted 6 years ago

Hi Martha, Thanks for taking the time to leave your review. We're glad you had a great experience last time you used VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Online instructions were very easy to follow and fairly quick to complete. Waiting to see how quick the response time is, but appreciated the convenient way to apply.”

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Posted 6 years ago

Hi Kim, Thanks for taking the time to leave your review! We're glad you've had a great experience with VisaHQ so far and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very easy and through.”

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Posted 6 years ago

Hi Patricia, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ's application process and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Found it very difficult to add a second person, as I didn't see a place until after I had paid my for my visa. The site wanted to charge me then twice for my visa. . I ended up making a new account for my husband. Each time the site did not let me know whether the files uploaded or not. Now it says we can progress online but there is nothing to show that - looks same as when I filed.”

Helpful Report

Posted 6 years ago

Hi Ronald, Thank you for sharing your experience with VisaHQ. We're sorry to hear that you had some problems with our online application system. If you would like to discuss your feedback further, please contact one of our skilled agents at 1-800-345-6541. We'll work with you to resolve any issues as quickly as possible. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

“The process has been streamlined since the last time I used your services. It was easy and very clear on what was needed for the visa application information.”

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Posted 6 years ago

Hi Vicky, Thanks for taking the time to leave your feedback! We're always striving to improve, so we're thrilled you noticed some positive changes since last time you used VisaHQ's services. We hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,984 reviews