VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,984 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and Efficient.”

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Posted 6 years ago

Hi Thétis, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The staff are very prompt to attend to your enquiries. It is always a bit stressey when applying for international visas and with VisaHQ, I can always count on the staff to get the job done right!”

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Posted 6 years ago

Hi Helen, Thanks for taking the time to let us know how we're doing! We're glad you've had great experiences with the VisaHQ team and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“We tried to use the VFS service and spent a lot of time with the paper work and never got anyware. Switch to your service and all paperwork went right thru. Many thanks to Keith for his help. Yes I would recommend your service. RR Anderson”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to tell us about your VisaHQ experience! We're so glad Keith was able to assist you with your application and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Clearer instructions and step by step process listed on the website or confirmation emails would avoid confusion for the customer. Helpful staff.”

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Posted 6 years ago

Hi Lavisha, Thanks for taking the time to leave your feedback! We apologize for any confusion you may have experienced and are glad the team was able to clear-up any questions you had. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Sir or Madam, So far my experience is not good. I have used your service twice before and my experiences then were very good. I have been asked to upload my invitation letter. I purchased this from you. I do not see it available for me to download. I called, was put on hold for some 15 minutes, having explained the problem. When the person came back she did not seem to know what I wanted. When I explained again, she hung up. I need to know what I need to do in order to complete this process.”

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Posted 6 years ago

Hi Kevin, Your review is very concerning to us. What you experienced is certainly not the level of customer service we aim to provide to our clients. We would appreciate if you would contact our London office directly at +44 20 7148 6117. One of the team members there will be able to assist you. Safe travels and, again, my apologies, Rebekah at VisaHQ

Posted 6 years ago

“Staff is helpful and answers every query.Thank you for ur assistance.”

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Posted 6 years ago

Hi Manisha, Thanks for taking the time to leave your feedback! We're so glad you had a great experience with the VisaHQ team and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Professional, friendly, fast service. I’d give them 10 stars if I could!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We appreciate your kind words and hope you will return to VisaHQ in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“We have a family emergency and you gave excellent, on-point service. I cannot thank you enough!”

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Posted 6 years ago

Hi Laura, Thanks so much for taking the time to leave a review! We're glad you had a great experience with the VisaHQ team and wish you and your family all the best. We hope to serve you again in the future for happier reasons! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Customer service was excellent. I will now do my fiancé s.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had a great experience with VisaHQ and we hope you and your fiancé have a wonderful trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have filled up an online application for my husband to travel to Egypt and it was very clear that he is an Egyptian with Canadian Passport and since his Egyptian Ids were expired he will need to apply for an entry visa for only 3 weeks and there were questionnaire as part of the application asking is this is a first time to Egypt and what nationality he is and so on so forth so the visa clerk will be able to figure out what visa entry he would need in this case and they charged us $111 and asked to receive a copy of the Canadian passport and mentioned that the visa is in the process, they knew the travel date which is 19th of Aug and that my husband booked his ticket and in the same day of the flight night they sent an email to him saying that they won't be able to issue him the visa as he will need to change his flight date and that was too late to say that as he was boarding already and when he told them he is boarding now they said back sorry but your visa will take about 7 business days to be issued and that they will do their best to get it done by the date of the arrival to Egypt which is Aug 21st morning then they sent another email saying that they did all researches and found out that since he is an Egyptian citizen already he can take an entry visa at the airport upon arrival for $25 only and they refunded the amount and deducted 50% of the procesing fees which is about $40 with no proper explanarions and when I raised the issue to one of the visa counsellors the answer was very negative saying that this is procedure and that they won't be able to refund the full amount and I see it a rip off!!!!!!!!!!!! which definately would not recommend anyone to take the risk and trust these guys to process their visa becuase there going to be a hidden cost involved.”

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Posted 6 years ago

Hi Lobna, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. We are sorry your personal experience was not to your satisfaction and we hope you will give us the chance to prove ourselves to you again in the future. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very prompt and professional”

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Posted 6 years ago

Hi Shane, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Shane, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Shane, Thanks for taking the time to leave a review. We're thrilled you had a great experience with VisaHQ and hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very efficient staff. Paula made the process easy for us. We will not hesitate to come back for your services.”

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Posted 6 years ago

Hi Eliane, Thanks for taking the time to leave a review! We're glad Paula provided you with excellent customer service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Eliane, Thanks for taking the time to leave your feedback. We're glad that Paula was able to provide you with excellent service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“This was the easiest thing we've needed to do to get ready for our Australian cruise. Thank you! We're looking very forward to visiting your Country!”

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Posted 6 years ago

Hi Anne, Thanks for taking the time to leave your feedback! We're thrilled you had a great experience with VisaHQ and we hope to serve you again in the future. Enjoy your trip to Australia! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Anne, Thanks for taking the time to leave a review! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Enjoy your trip to Australia! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service but quite drawn out”

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Posted 6 years ago

Hi Alan, Thanks for taking the time to leave your feedback! While we apologize that the service you received wasn't as fast as you would have liked, we are glad you had a great experience overall and look forward to serving you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Alan, Thanks for taking the time to leave your feedback. We apologize that the service wasn't as fast as you would have liked, but we are glad you had a positive experience with VisaHQ and hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My visa application for my trip to Taiwan for an academic conference was handled very efficiently and promptly by Mr. Raja Sheikh at VisaHq . In fact, while filling up the online form, I received a call from him explaining the entire process of obtaining a Taiwan visa. I am really impressed with the speed of work at VisaHq. They started to prepare my application immediately after receiving my documents and I got my visa within three working days. Hats off to VisaHq for providing us with such a reliable service.”

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Posted 6 years ago

Hi Sohel, Thanks for taking the time to leave such a detailed review of your VisaHQ experience! We're thrilled that Raja was able to provide you with great service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Sohel, Thanks for taking the time to leave such a detailed review! We're thrilled that Raja was able to provide you with excellent service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Responsive and convenient. The customer service is on the spot.”

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Posted 6 years ago

Hi Bassem, Thanks for taking the time to leave your feedback! We're glad you had a good experience with VisaHQ and we hope we can serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Tx visaHq, you are profesional. Tx for all supports and assistance.”

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Posted 6 years ago

Hi Edwin, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we look forward to working with you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Frienly people”

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Posted 6 years ago

Hi Ana, Thanks for taking the time to leave your feedback. We are glad you had a good experience with the VisaHQ team and we'd like to remind you that if you ever have any questions or concerns, you can contact our London office directly at +44 20 7148 6117. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It good they give you updates ASP thank you”

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Posted 6 years ago

Hi Gillian, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ's system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“So far so good - the application process was swift and user-friendly. Will review again once I get my visa!”

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Posted 6 years ago

Hi Keith, Thanks for taking the time to leave a review! We're glad you had an awesome experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,984 reviews