VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,189 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service!”

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Posted 7 years ago

Hi Mark, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we look forward to serving you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Extremely fast and reliable service”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with your VisaHQ order and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“It would be great if response is faster.”

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Posted 7 years ago

Hi Ivy, Thanks for taking the time to leave your feedback. I want to apologize that you didn't receive a quick response to your inquiry. You can always contact your local VisaHQ office or our U.S. support center at 1-800-345-6541 for assistance. Overall, I hope you had a good experience with VisaHQ and that you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Very good service, extremely helpful staff, visa was processed and delivered right on time. Would totally recommend”

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Posted 7 years ago

Hello! Thanks for taking the time to write a review. We're glad to hear you had an awesome experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very impressed Professional to deal with Have made it easy for further Visa s to be obtained”

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Posted 7 years ago

Hi Barry, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we look forward to serving you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We hope you had a positive experience with VisaHQ and we would like to remind you that you can contact your local VisaHQ office or our U.S. support center (1-800-345-6541) with any comments or concerns. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“fast and accurate service, will use again when needed”

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Posted 7 years ago

Hi Nicholas, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we look forward to working with you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Applied for Austrailian Visa, received it within 48 hours. Applying online could not have been easier.”

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Posted 7 years ago

Hi Jo, Thanks for taking the time to write a review. We're glad to hear you had a great experience with our application process and we hope you have a wonderful trip to Australia! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I applied for US visa for my child and received fast and quality service. I’m so happy with your service , thank you again!”

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Posted 7 years ago

Hi Feruza, Thanks for taking the time to leave your feedback! We're glad to hear you had a great experience and we hope to serve you and your family again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“very professional”

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Posted 7 years ago

Hi Seyed, Thanks for leaving your feedback. We're glad you had a good experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“It was easy to have a visa for Brasil. The personal was soo nice. Good job and wish you to continue.”

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Posted 7 years ago

Hi Hassan, Thanks for taking the time to write a review. We're glad you had a great experience with the VisaHQ team and we hope you enjoy your time in Brazil! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“The staff was very pleasant, and made the experience very easy.”

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Posted 7 years ago

Hi Chetan, Thanks for taking the time to leave your feedback. We're glad the VisaHQ team was able to assist you and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I dealt with folks in Washington, DC. They assured me my visa was going to arrive Friday the 19th (today). It will not get here till Monday. Now I have ti chsnge/buy a new airline ticket and deal with the expense and alk.”

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Posted 7 years ago

Hi Maximo, Thanks for writing a review. On behalf of the VisaHQ team, I would like to sincerely apologize for the delay in your order. We are unable to control processing and mail delays once visas and passports have left our hands. Again, my apologies for this inconvenience and I hope you still have a wonderful trip. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“This was very easy, being able to do everything on line was just great . I received my Visa in 2 days. Now I'm all. Set for my up coming trip.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We sincerely appreciate your kind words and hope you have a wonderful trip. We look forward to serving you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“We use VisaHQ on a regular basis and we are always confident that our requests will be dealt with in an efficient and confidential manner. There has never been a time when we have not been able to speak with them personally whenever required. Excellent service. We will continue to use them even though they are expensive.....the old maxim applies ....you get what you pay for.”

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Posted 7 years ago

Hi Nigel, Thanks for taking the time to leave your feedback! We're glad you have had consistently great experiences with VisaHQ and we look forward to continuing to serve you for many years to come. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Lost one of my teams Passport and Visa which is causing quite an issue.”

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Posted 7 years ago

Hi Scott, Thanks for leaving your feedback. I would like to sincerely apologize for the issue your team is experiencing. We strive to exceed our clients' expectations, which clearly hasn't happened in this case. If you would like to contact me at stan@visahq.com with the location of your VisaHQ office and the name of the visa agent you are working with, I will personally look into this problem. Safe travels, Stan for VisaHQ

Posted 7 years ago

“Hello Account Name: Rose Brasher I am a recent customer with VisaHQ, and I have had a terrible and expensive experience. From unexpected expenses to miscommunication to bent and irreparably damaged documents (MA diploma), it has been negative since I first clicked on the pay now option. Authenticated documents: MA diploma, State background check Step 1: Pay $79.00 X 2(documents) = $158.00 for document authentication processing (VISHQ processing fees) Step 2: Pay $8.00 X 2(documents) = $16.00 for processing at US State Department Step 3: Pay $74 for one day shipping (Fedex fees). Originally quoted for $50 (agreed to paying this price before processing but had to pay an unexpected $24 more.) Unexpected Total: $251 (agreed to pay $227 originally) Estimated processing date October 5, 2018 (Their message: The documents should be ready on 10/05/2018) Step 4: Contact VisaHQ via email to inquire about the whereabouts of my parcel. VisaHQ replied with message stating that my inquiry would be addressed the following Monday (originally emailed them on Saturday October 6th) Step 5: Asked about why documents were taking so long and inquired if it could be sent to be further authenticated at the Chinese Embassy since it was taking so long. (said yes it could be done but i would have to pay $124 additionally) Step 6: Ignore email because ridiculous to ask to pay $124 after already paying $251 and not yet receiving my overdue documents. Step 7: Wait several days and call to inquire as to why I had still not received my parcel. Informed that my documents were currently at the embassy and that I need to pay $25 for embassy fees and pay $99 for VisaHQ processing fees BEFORE they would ship my documents back to me. Step 8: Reluctantly and furiously pay the $124 total in unexpected fees (was going to mail to embassy for FREE). Step 9: After paying a grand total of $375 I wait 15 DAYS (order placed and shipped October 1 and received October 16) before finally receiving my notarized documents. Step 10: Inspect documents. Background check was fine. MA diploma was FOLDED IN HALF with a crease that cannot be removed. It was my original diploma and can likely not be replaced. Step 11: Recap terrible experience in comment section of website... NOT RECOMMENDED!!!!!! You think you pay for convenience and for bypassing the mailing processing times, but in the end you pay $375 for something that would have taken the same amount of processing time for free.”

Helpful Report

Posted 7 years ago

Hi Rose, Thanks for sharing your feedback about VisaHQ. I would like to sincerely apologize for the negative experience you had and assure you that your comments will help us to become a better company. We strive to exceed our clients' expectations and provide clear, upfront pricing information. I am sorry this didn't happen in your case. If you would like to contact me at stan@visahq.com with the VisaHQ location where you applied and the name of the visa agent you were working with, I will personally look into what went wrong. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 7 years ago

“So efficient and great communication through the entire process!”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Was easy and fast. Thanks Gerhard”

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Posted 7 years ago

Hello! Thanks for leaving your feedback. We're glad you had a great experience working with Gerhard and we hope you choose VisaHQ again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good Services”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,189 reviews