VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,984 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is pathetic. And the person on the phone makes you feel, why did I ever call these guys!? These guys don't have any patience at all to explain any thing. I would not recommend this to any one. It is probably better you use any other service or apply the visa directly at the embassy yourself rather than paying money to these people.”

Helpful Report

Posted 6 years ago

Hello, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your situation. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. We hope you will give us a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“All staff was helpful, quick and efficient! Thanks to Joe, Tenny and Reno!”

Helpful Report

Posted 6 years ago

Hi Haryadi, Thanks for taking the time to leave your feedback! We're glad Joe, Tenny, and Reno were able to assist you with your application and we hope you'll return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Easy to use and complete forms. Although, wasn’t sure where additional fees went and needed to upload own passport photo.”

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Posted 6 years ago

Hi Angel, Thanks for taking the time to leave your feedback. We're sorry you experienced some confusion, but we're glad you liked our online smart form. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have been amazed at the level of service provided - the response time and attention to detail is top notch - Without this I would not be making it to China on time!”

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Posted 6 years ago

Hi Margaret, Thanks for taking the time to tell us about your VisaHQ experience! We're so glad you received great service from the team and we hope you have an amazing trip to China. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful”

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Posted 6 years ago

Hi Yusten, Thanks for taking the time to leave your feedback. We're glad the VisaHQ team was able to assist you and we hope to serve you again! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I spoke to kind reps and impatient reps, all seemly named Carlos. The good Carlos’s rated a 5 and the impatient Carlos’s a 1. Let me explain, I am a 74 year old female who uses an iPad, quite well, I am planning an Around the World Birthday Trip for 75 with Airtreks, VisaHQ is their Go To for visas and I needed 2 for Vietnam and India for my husband and me. Nervous, anxious about the task, I needed help. The online reps were great, The uploads were unworkable, but Kateryna helped via email.”

Helpful Report

Posted 6 years ago

Hi Sharon, I'm so sorry to hear you had an inconsistent experience with VisaHQ. We strive to exceed our clients' expectations at all times and I apologize that didn't happen in your case. I sincerely hope you have an incredible trip celebrating your 75th birthday and I encourage you to give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Was unable to upload photos for my visas, called and was told to e-mail them. Tried 5 times and was told that vishhq mailbox was full, called again and was told that was not the case. I should try again. tried 6 more times with no luck. will call again today.”

Helpful Report

Posted 6 years ago

Hi David, I'm sorry to hear you've had a negative experience with VisaHQ. We strive to exceed our customers' expectations and we have clearly not reached that goal in this case. Please contact 1-800-345-6541 to reach an agent who can assist you. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“Good”

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Posted 6 years ago

Hi Jlhene, Thanks for taking the time to leave your feedback. We're so glad you had a positive experience with VisaHQ! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very easy to follow on line! Speedy service! Very pleased thank you!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review! We're glad you had an awesome experience with our online system and we hope you'll return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Kedutaan Besar Kambodia buka jam kerja untuk memberikan pelayanan kepada penduduk dunia yang membutuhkan. Untuk warga negara Kambodia yang berminat ber bisnis di Indonesia kami dapat memberikan pelayanan Registrasi OSS Penanaman Modal Asing, baik di bidang industri, konsultan, kantor perwakilan, perdagangan dan kontraktor. Untuk perusahaan kontraktor perusahaan diwajibkan memiliki SKA, Keanggotaan Asosiasi (KTA), Sertifikasi Badan Usaha (SBU) dan Surat ijin Usaha Jasa Konstruksi (SIUJK) silahkan hubungi kami di : 081393759797-0817783971”

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Posted 6 years ago

Hi Sulis, Thanks for taking the time to leave your feedback. We're glad you had a five-star experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very cordial and quick. Thank you.”

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Posted 6 years ago

Hi John, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with the VisaHQ team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I am extremely pleased with VisaHQ for assisting me with my visa to India. The emails were answered in a timely manner and the paperwork was very easy to complete once I finally uploaded my passport. Had some problems on my side uploading!! Lol 😂 Great service I would recommend them and use them again!!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your VisaHQ experience. We're so glad you were able to successfully use our system to obtain your Indian visa and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The whole process was very easy. I called to verify one item and it was resolved in a minute. I was on hold maybe 1 minute. Incredible. I also had the visa completed in less than 24 hours and printed out. Thank you.”

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Posted 6 years ago

Hi Joann, Thanks for taking the time to leave your feedback. We're so glad you had a great experience with VisaHQ and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The form was easy to fill out and the one question I had was answered quickly.”

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Posted 6 years ago

Hi Thomas, Thanks for taking the time to leave your feedback. We're glad you got your visa quickly and efficiently and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The directions and checklist would be more helpful if tailored based on the application . For example, if my invitation is being arranged through you, that item on the check list should not appear. Same with age and previous Russian citizenship.”

Helpful Report

Posted 6 years ago

Hi Heather, Thanks so much for leaving your feedback. We are constantly working to improve our smart application form and we will take your suggestions seriously moving forward. Thanks again, and we look forward to serving you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Carlos, Artem and Keith were amazing! I had an issue and I was never told "No, it cannot be done"; instead they researched it, collaborated within the team an found a solution. They went above and beyond to assist me. I have seen so many times where the agent does not care because it does not affect them. Not the case with VISAHQ. They listened to my concerns and made it happen. Thank you, gentlemen for a job well done!”

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Posted 6 years ago

Hi Samuel, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience working with Carols, Artem, and Keith and we sincerely hope to serve you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Received personal attention, which was important.”

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Posted 6 years ago

Hi Jane, Thanks for leaving your feedback. We're glad you received great service from the VIsaHQ team and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Staff very helpful when I phoned for assistance. Questionnaire easy to fill out.”

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Posted 6 years ago

Hello! Thanks for taking the time to write a review. We're glad you had an excellent experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Prompt and clear communication of processing for visas”

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Posted 6 years ago

Hi Ralph, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Thanks, everything was great! I liked the precise work of the whole team.”

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Posted 6 years ago

Hi Olga, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,984 reviews