VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,043 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to understand and input the data. Thank you.”

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Posted 6 years ago

Hi Terry, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with your VisaHQ application! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Intuitive fork completion and great support!”

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Posted 6 years ago

Hi Iain, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very satisfied.”

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Posted 6 years ago

Hi Jan, Thanks for leaving your feedback! We're glad to hear you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It was a nice conversation from the support agent.Answered your question timely and he was informative. Thank you Ayman-a pleasant day to you and your team.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with Ayman and we hope you'll turn to the VisaHQ team again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service I received was brilliant. I was kept informed at all stages of the application process. VisaHQ dealt with demands from Consulate promptly and efficiently. Thanks Team and Erika”

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Posted 6 years ago

Hi Graeme, Thanks for taking the time to leave your feedback! We're so glad you had a great experience with Erika and the team and we look forward to working with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very very faster responded”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ's response time and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very quickly respond”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you received a fast response to your inquiry and we hope you'll use VisaHQ's services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I always had pleasant exchanges with the agents, whether answering questions or taking an action.”

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Posted 6 years ago

Hello! Thanks for taking the time to write a review. We're glad you had a great experience with the VisaHQ team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent and fast service”

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Posted 6 years ago

Hi Daniel, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Your level of Customer Service has been such a breath of fresh air guys. You should be really proud of your team. Carlos (on the chat) was amazing, the emailed updates, the ease of communication btw myself and VisaHQ has been current, informative and has made this whole experience hassle free. But you know what the icing on the cake was - out of 8 companies I got in touch with about this Visa, yours was the only one that charged me the correct price (for an Australian passport holder looking for a Chinese Tourist visa). I’ve worked in the Travel Industry for 14 years. I know what Visas cost, but you guys had the integrity and knowledge to charge me the correct fee. This is why you got my business and why I will be recommending you to all my friends/family in the future. Please Please keep up the great work and continue to do what you do with integrity, strong communication and speed. It’s all it takes. Thank you again!”

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Posted 6 years ago

Hi Alexandra, Thanks for taking the time to leave your feedback! We're so glad to hear that a fellow travel professional had such a great experience with our services. We sincerely appreciate your review and hope you will return to work with Carlos and the rest of the team again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Site was easy to follow. The customer service personnel were excellent.”

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Posted 6 years ago

Hi Henry, Thanks for taking the time to leave a review. We're glad you had great experiences with both our application process and our team. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very prompt and efficient service. Good communications. The only drawback is the cost, which is a bit high.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a good overall experience with VisaHQ. If you ever have any questions or concerns regarding the cost of your visa, don't hesitate to contact us using our online chat feature or at 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Speedy, efficient and very cordial.”

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Posted 6 years ago

Hi Long, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with the entire VisaHQ process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Made getting our Visas a easy process”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback! We're glad you hear you had a great experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Concern: Everyone has a photo on visa. I do not. I know it is requirement! Fear denied entry!!”

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Posted 6 years ago

Hi Charlene, Thanks for taking the time to leave your feedback. I'm sorry to hear you have concerns about the validity of your visa. Please contact us at 1-800-345-6541 to speak to an agent or reach out to me directly at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It's a money making agency. Not concerned with customers requirements. Totally agent network systems. Take advantage of embassy who are not dealings with visitors directly or can't applying visa online.”

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Posted 6 years ago

Hi Suresh, Thanks for taking the time to leave your feedback. I apologize that you had a poor experience with VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you have additional concerns about your specific situation, please reach out to your local VisaHQ office or contact our customer service team at 1-800-345-6541. We would like to anything we can to rectify your case. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“it was great experience with interacting people with your team. the commitments were fulfilled as agreed. Mr Raja BAbu from Delhi team coordinated and provided all his best efforts. thanks and keep doing that.”

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Posted 6 years ago

Hi Abhai, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience working with Raja and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Seamless & efficient service .. Took all our worries away .. Will highly recommend this Service Provider to all seeking Visa’s ..”

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Posted 6 years ago

Hi Pradeep, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It's impossible to get a hold of you. None of the phones worked, the chat takes two days on average to get a response.. not acceptable”

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Posted 6 years ago

Hi Andre, Thanks for taking the time to leave your feedback. I'm so sorry to hear you had problems getting ahold of our team. We make an effort to reply to every inquiry promptly and I sincerely apologize that didn't happen in your case. Reviews from customers like you make us better and I will make sure our customer service team is made aware of the issue you experienced. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I would certainly come back to VisaHQ for my future visa needs. The important thing that I like is VisaHQ handled my visa processing in a very professional way. Thank you.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had a great experience with the VisaHQ application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,043 reviews