VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,937 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was feeling stress at needing a VISA for an quickly approaching trip. They were very professional, friendly and provided quick and attentive service. Not only did I get the VISA in time, but they removed the stress from the process. Thank you.”

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Posted 6 years ago

Hi Ron, Thanks for taking the time to leave a review. We're glad you had a great, stress-free experience with VisaHQ; that's our goal for everyone we serve! We hope you will return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Hi Frank, Thanks for taking the time to leave your feedback. We're glad you had a five-star experience with VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had to send in my application form and passport separately and was so comforted to receive an e-mail as soon as each piece arrived at VisaHQ. I so appreciate this level of responsiveness and accountability! Instructions were very detailed and clear. VisaHQ removed sooo much stress and wandering around in the dark (when other embassies or consulates would not return my emails or calls). It was all so quick and painless. Thank you, thank you, thank you!”

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Posted 6 years ago

Hi Ellany, Thanks for taking the time to tell us about your VisaHQ experience! We're glad you found our email notifications to be helpful and we hope you will use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good and acceptable”

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Posted 6 years ago

Hello! Thanks for taking the time to rate VisaHQ. We're glad you had a positive experience overall, but if you ever have questions or comments during the application process, you can reach an agent at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent, super fast and easy. I highly suggest using, and I will be using again.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had a great experience with VisaHQ and we look forward to working with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Hi We have been so happy with Visa HQ since we started using your service. Every time a new agent in the office uses your service they are amazed at how good it is. You keep us appraised of each development of the process. And the fact that your people who answer the phone will help us is a very big thing. I can honestly say that we are so satisfied with your service! Thank you so much. Susan Carr Markham Cruise & Travel Service.”

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Posted 6 years ago

Hi Susan, Thanks for taking the time to tell us about your VisaHQ experiences. We're so glad you have had consistently great service from the VisaHQ team and we look forward to continuing to serve you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very clear site for identifying if a visa is required and if so, how to apply. Application process worked well. Approval was quicker than expected. Already recommended it to others in my organisation who travel a lot.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we appreciate your word-of-mouth recommendations! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“-”

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Posted 6 years ago

Hi Vinnan, Thanks for taking the time to rate VisaHQ! We're glad you had a five-star experience and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast and friendly”

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Posted 6 years ago

Hi Robert, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Team in LA is fantastic and so professional. Artem and Victoria are really wonderful and go above and beyond the call of duty. Thank you”

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Posted 6 years ago

Hello! Thanks for sharing your VisaHQ experience with us! We're so glad you enjoy working with Artem and Victoria and we look forward to continuing to serve you. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The chat feature and teammate was super helpful and made the process painless and fast.”

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Posted 6 years ago

Hi Haley, Thanks for taking the time to leave a review! We're glad you enjoyed our online chat feature and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Would of prefer phone call than email about my visa but other than that all staff very help fixed problem straight away thanks for everything.”

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Posted 6 years ago

Hi Nakita, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope you'll use our services again in the future. Unfortunately, due to the volume of orders we receive, we cannot call every client every step of the application process. If, however, you have questions regarding the status of your order, you can always contact us at 1-800-345-6541 to speak to a visa agent right away! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The customer service is pathetic. And the person on the phone makes you feel, why did I ever call these guys!? These guys don't have any patience at all to explain any thing. I would not recommend this to any one. It is probably better you use any other service or apply the visa directly at the embassy yourself rather than paying money to these people.”

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Posted 6 years ago

Hello, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your situation. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. We hope you will give us a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“All staff was helpful, quick and efficient! Thanks to Joe, Tenny and Reno!”

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Posted 6 years ago

Hi Haryadi, Thanks for taking the time to leave your feedback! We're glad Joe, Tenny, and Reno were able to assist you with your application and we hope you'll return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Easy to use and complete forms. Although, wasn’t sure where additional fees went and needed to upload own passport photo.”

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Posted 6 years ago

Hi Angel, Thanks for taking the time to leave your feedback. We're sorry you experienced some confusion, but we're glad you liked our online smart form. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have been amazed at the level of service provided - the response time and attention to detail is top notch - Without this I would not be making it to China on time!”

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Posted 6 years ago

Hi Margaret, Thanks for taking the time to tell us about your VisaHQ experience! We're so glad you received great service from the team and we hope you have an amazing trip to China. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful”

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Posted 6 years ago

Hi Yusten, Thanks for taking the time to leave your feedback. We're glad the VisaHQ team was able to assist you and we hope to serve you again! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I spoke to kind reps and impatient reps, all seemly named Carlos. The good Carlos’s rated a 5 and the impatient Carlos’s a 1. Let me explain, I am a 74 year old female who uses an iPad, quite well, I am planning an Around the World Birthday Trip for 75 with Airtreks, VisaHQ is their Go To for visas and I needed 2 for Vietnam and India for my husband and me. Nervous, anxious about the task, I needed help. The online reps were great, The uploads were unworkable, but Kateryna helped via email.”

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Posted 6 years ago

Hi Sharon, I'm so sorry to hear you had an inconsistent experience with VisaHQ. We strive to exceed our clients' expectations at all times and I apologize that didn't happen in your case. I sincerely hope you have an incredible trip celebrating your 75th birthday and I encourage you to give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Was unable to upload photos for my visas, called and was told to e-mail them. Tried 5 times and was told that vishhq mailbox was full, called again and was told that was not the case. I should try again. tried 6 more times with no luck. will call again today.”

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Posted 6 years ago

Hi David, I'm sorry to hear you've had a negative experience with VisaHQ. We strive to exceed our customers' expectations and we have clearly not reached that goal in this case. Please contact 1-800-345-6541 to reach an agent who can assist you. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“Good”

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Posted 6 years ago

Hi Jlhene, Thanks for taking the time to leave your feedback. We're so glad you had a positive experience with VisaHQ! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,937 reviews