VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,044 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,044 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would certainly come back to VisaHQ for my future visa needs. The important thing that I like is VisaHQ handled my visa processing in a very professional way. Thank you.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had a great experience with the VisaHQ application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“There could have been better communication, I needed a single entry visa (not e-visa) to India. I was apparently incorrectly advised that the application should not be made until early October (travel end oct return end Dec). Once application put in it was amended to Multi-entry - despite your website telling us that we needed additional information to be submitted. When this was queried all we were told is that 'it cost the same'. This caused a lot more stress than was necessary. The Visa arrived within 10 days, but with an urgent deadline we were very worried, especially as even yesterday your online tracking system showed that it had not even been checked by you and submitted, which was clearly not the case. You are clearly very good at what you do, but your communication needs improvement.”

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Posted 6 years ago

Hi Henry, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ. We strive to provide all of our clients with excellent communication throughout the application process and I am sincerely sorry that didn't happen in your case. Reviews like yours help make us better and I hope you will give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The whole process was remarkably fast and simple. A great service. I mailed in my application on a Monday and received my Visa that same Friday.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very quick and helpful! Got our visas OK on a tight schedule”

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Posted 6 years ago

Hi Andrew, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very easy to use, great website, and great service being provided. Would definitely recommend.”

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Posted 6 years ago

Hi Kristen, Thanks for taking the time to write a review. We're glad you had an excellent experience with the VisaHQ application process and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I really enjoyed my experience working with VisaHQ. I used VisaHQ twice. Both times I worked directly with Paulina Zych. She was tremendous. She answered my emails and phone calls almost instantly. She was professional, timely, and thorough. Each time I was working on last minute deadlines and she came through with flying colors. Would definitely recommend VisaHQ and specifically Paulina Zych to everyone. Great experience.”

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Posted 6 years ago

Hi Paul, Thanks for taking the time to leave your feedback! We're glad you had a great experience with Paulina. We look forward to serving you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I am a frequent traveller, but have a low tolerance (admittedly also a short fuse) for online application procedures that are not perfect. But I was attracted by the option of being able to pay online rather than a physical bank cheque being needed, but that's where it ends. The amount of time it took for me to fill out on the screen (still have to do some by hand so would have been quicker to print the blank form), decide whether or not to pay an extra $20 to upload passport style photographs (which annoyingly only appears half way through after you've already decided on the payment options), logout because of clicking a button twice, then try to login, generate an account with a password (didnt want to use facebook or google), and then try to work out how to get back to the site and find my visa information, and wonder when and how I would see a printable version of my application (I saw it there once - should have printed straight away) but now cant find it again, meant that I would have been better off applying directly to the embassy. Now I am unsure about several things including where I pick up my passport (I chose that option rather than mail) and visa (embassy or VisaHQ?), despite the email received from VisaHQ. And a couple of other details that don't seem to be identical to the consulate's information on their visa page. It is a horrid, sinking feeling to be unclear about a visa application, when it involves your passport, travel deadlines, and expensive air tickets. To be honest, I would prefer that my credit card were refunded so I could go back directly to the embassy site to apply there instead. Also, no-one answered the phone in Sydney, and I did not leave a message. Maybe I'll try again after lunch. No, still no answer.”

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Posted 6 years ago

Hello Nick, I'm sorry to hear about the problems you've been experiencing with your VisaHQ order. We strive to exceed every client's expectations and that clearly hasn't happened in your case. I urge you to reach out to our Sydney office again to reach an agent for assistance or contact me directly at stan@visahq.com. I will be happy to personally look into your situation. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Visa HQ Toronto not on the list. They got my China visa in 4 days exactly as promised”

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Posted 6 years ago

Hi Roger, Thanks for taking the time to leave your feedback. We're glad you received your Chinese visa quickly and hope you have a wonderful time in China. We look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Worked great, easy process, fast turn around times minus holidays.”

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Posted 6 years ago

Hi Ronald, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good feedback and telephone service as well. Thanks”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with our team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Great service”

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Posted 6 years ago

Hi Barry, Thanks for taking the time to leave your feedback. We're glad you received excellent service from the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHq took the stress out of applying for a visa. By informing me of the progress of my application at each stage meant I knew exactly what was happening to it.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you appreciated our regular status updates and had a great overall experience with VisaHQ. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I heard from Visa HQ through each step of the process. Visa was granted in a timely manner. Thank you!!”

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Posted 6 years ago

Hi Jennifer, Thanks for taking the time to leave your feedback! We're glad you had an excellent experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“sehr sehr schnelle bearbeitung ! ich habe innerhalb 4-5 std meine E visa bekommen. telefonisch sind sie auch jederzeit erreichbar.tolle nette mitarbeiter . immer wieder gerne . und noch einmal herzlichen Dank für die schnelle bearbeitung.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“the process is not clearly explained at the beginning...information is asked in piece meal resulting in delay”

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Posted 6 years ago

Hi Vrinda, I apologize that you had a poor experience with our online application system. We strive to make the entire process as seamless as we can for our clients and we will take your feedback to heart moving forward. If you ever have problems in the future, contact your local VisaHQ office or reach out to an agent at 1-800-345-6541 for assistance. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. Hassle free. Worth every penny!”

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Posted 6 years ago

Hi Alan, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have used VisaHQ several times and find the service excellent. fast and efficient. I applied for an e-visa with no problems. If you do encounter a problem there is always someone at the agency willing to help.”

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Posted 6 years ago

Hi Graham, Thanks for taking the time to leave your feedback! We're so glad you've had consistently positive experiences with our team and we look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Professional service and very helpful customer service. Highly recommend!!!”

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Posted 6 years ago

Hi Tom, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with our team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“This is my second time using VisaHQ: as with my first, I am most impressed with the speed, accuracy, and efficiency of their services and would recommend them to all travellers.”

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Posted 6 years ago

Hi Christopher, Thanks for taking the time to leave your feedback. We're so glad you've had great experiences with VisaHQ so far and we hope you continue to use our services in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ was much easier to use than the traditional Visa process. Definitely worth the extra money.”

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Posted 6 years ago

Hi Allie, Thanks for taking the time to write a review. We're glad you liked VisaHQ's application process and we hope to continue to serve you in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,044 reviews