VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,937 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have asked the same question twice about our status regarding UK citizenship while being non-resident in the UK and there has been a deafening silence in return!”

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Posted 6 years ago

Hi Barclay, I'm so sorry to hear about the problems you're having. We strive to exceed our customers' expectations and I apologize that hasn't happened in this case. Please contact our London office directly at +44 20 7148 6117 for assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Extremely helpful in getting my visa!”

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Posted 6 years ago

Hi Roxanne, Thanks so much for taking the time to leave your feedback! We're glad the VisaHQ team was able to assist you and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“alles bestens - bedienerfreundliche webseite, freundliche und hilfsbereite Mitarbeiter/innen, transparenter Bearbeitungsstatus, rasche Erledigung - nochmal herzlichen Dank :)”

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Posted 6 years ago

Hi Marie, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“You deafly take care of your customers and doing it in a professional way !”

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Posted 6 years ago

Hi Thomas, Thanks for taking time to leave your feedback. We're glad you've been pleased with VisaHQ's services and we look forward to serving you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Customers service very straightforward. Excellent service”

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Posted 6 years ago

Hi Simone, Thanks for taking the time to leave your feedback! We're glad you had a great experience with the VisaHQ team and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very quick Service !!”

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Posted 6 years ago

Hi Kevin, Thanks for taking the time to leave your feedback. We're glad you got your visa quickly and had a great experience. We look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“You are professional”

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Posted 6 years ago

Hi Olivier, Thanks for leaving your feedback! We're glad you had a five-star experience with VisaHQ and look forward to serving you in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I will not recommend this service/company to anyone. I have requested for a refund as the website has mislead me to think that I can apply for a Switzerland visa overnight. However upon payment and documents submissions, a VisaHQ representative contacted me and told me that I have to submit all the documents in person. For this reason, I have asked for a full refund. The company representative told me that the refund process will take 4-6 weeks; this is the 8th week and I have not received my refund nor heard back from the company since. Horrible customer service.”

Helpful Report

Posted 6 years ago

Hello! We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“Easy website to navigate. Quick form to fill out and ordered filled same day. Visa is electronically linked to your passport.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VIsaHQ's system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“DON'T USE PERIOD!!! I sent in my passport 4 months in advance for 4 visas and looking up the timeline for each visa it would take 3 months so that gave them 1 extra month to get it done and my passport back to me. The last visa said it would be done the 21st then got changed to 22nd I called all I got was the runaround of it will be done today then the next day it will be done today. It's now the 27th and still getting the same runaround. Every day I told them I was leaving the 28th but nothing has been done about it and now my trip is wasted since I don't have my passport to even go the countries I do have a visa for.”

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Posted 6 years ago

Hi Steven, Your review is very concerning and I'd like to help you in any way I can. However, I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

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Posted 6 years ago

“Excellent follow up, Stuff takes care of applicants”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback! We're so glad you had a great experience with the VisaHQ team and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Quick and Efficient.”

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Posted 6 years ago

Hi Thétis, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The staff are very prompt to attend to your enquiries. It is always a bit stressey when applying for international visas and with VisaHQ, I can always count on the staff to get the job done right!”

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Posted 6 years ago

Hi Helen, Thanks for taking the time to let us know how we're doing! We're glad you've had great experiences with the VisaHQ team and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“We tried to use the VFS service and spent a lot of time with the paper work and never got anyware. Switch to your service and all paperwork went right thru. Many thanks to Keith for his help. Yes I would recommend your service. RR Anderson”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to tell us about your VisaHQ experience! We're so glad Keith was able to assist you with your application and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Clearer instructions and step by step process listed on the website or confirmation emails would avoid confusion for the customer. Helpful staff.”

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Posted 6 years ago

Hi Lavisha, Thanks for taking the time to leave your feedback! We apologize for any confusion you may have experienced and are glad the team was able to clear-up any questions you had. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Sir or Madam, So far my experience is not good. I have used your service twice before and my experiences then were very good. I have been asked to upload my invitation letter. I purchased this from you. I do not see it available for me to download. I called, was put on hold for some 15 minutes, having explained the problem. When the person came back she did not seem to know what I wanted. When I explained again, she hung up. I need to know what I need to do in order to complete this process.”

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Posted 6 years ago

Hi Kevin, Your review is very concerning to us. What you experienced is certainly not the level of customer service we aim to provide to our clients. We would appreciate if you would contact our London office directly at +44 20 7148 6117. One of the team members there will be able to assist you. Safe travels and, again, my apologies, Rebekah at VisaHQ

Posted 6 years ago

“Staff is helpful and answers every query.Thank you for ur assistance.”

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Posted 6 years ago

Hi Manisha, Thanks for taking the time to leave your feedback! We're so glad you had a great experience with the VisaHQ team and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Professional, friendly, fast service. I’d give them 10 stars if I could!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We appreciate your kind words and hope you will return to VisaHQ in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“We have a family emergency and you gave excellent, on-point service. I cannot thank you enough!”

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Posted 6 years ago

Hi Laura, Thanks so much for taking the time to leave a review! We're glad you had a great experience with the VisaHQ team and wish you and your family all the best. We hope to serve you again in the future for happier reasons! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,937 reviews