VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,932 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my trip to Malawi i needed to get a visa. It took no time to register on line. I got updates on the status of my visa regularly and received it back faster than I expected. Very happy!”

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Posted 6 years ago

Hi Andrea, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our online application process. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The initial review of my documents by VisaHQ took longer than what I was told to expect, but once the documents were past that stage of the process the service was excellent. I appreciated being updated on every stage of the process. Thank you!”

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Posted 6 years ago

Hi Ann, Thanks for reviewing VisaHQ. I would like to personally apologize that the initial processing of your paperwork took longer than expected. However, I'm glad to hear you had a great experience with our services overall and I hope you'll give our team a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“While the visa application submission process went smoothly, the communications around delay in visa approval were terrible. I applied for a multiple entry business visa to the DRC. My case manager did not reach out to me immediately after the visa was not approved on the estimated date (after 25 days of waiting, which is a very long time for anyone to not have their passport, but that's due to to the DRC, not visaHQ). I instead had to reach out to my case manager myself, and she was unable to provide a reason for the delay, and was not proactive or resourceful at all in trying to go the extra mile to figure out the delay, given my upcoming departure out of the country. I ended up researching online the phone number of the Mission in NYC where my passport was, and overall spent several hours trying to contact them/on the phone with them. I was in touch with an officer there directly, and didn't bother going through my case manager at VisaHQ anymore. For a service that cost me $200, it was extremely disappointing, as I ended up doing the case manager's job myself. For this reason I would like to request a refund for this service. Please let me know how to go about this. Thank you.”

Helpful Report

Posted 6 years ago

Hi Manon, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed all of our clients' expectations and I sincerely apologize that didn't happen in your case. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for slow processing on their end and are not always informed of the reasons behind these delays. To discuss a possible refund, please reach out to your nearest VisaHQ office to to an agent directly at info@visahq.com. I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I will be able to be happier when I actually get my visa and passport in hand. It has been a long process”

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Posted 6 years ago

Hi Harriet, Thanks for sharing your feedback regarding your VisaHQ experience so far. I would like to personally apologize for the length of time it has taken for your paperwork to be processed and approved. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for slow processing on their end and are not always informed of the reasons behind these delays. Again, my apologies for your wait, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Forms are easy to complete, responsive to questions and save me a lot of time to get my visa.”

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Posted 6 years ago

Hi Terrence, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The visa process was quite smooth. It seemed to take a little extra time than I had thought, but believe this was related to a Russia holiday (where I am traveling) rather than VisaHQ”

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Posted 6 years ago

Hi Miguel, Thanks for reviewing VisaHQ. We're glad you had a great experience overall, although I would like to apologize for any processing delays you experienced. As you presumed, once we hand over documents to the appropriate Embassy or consulate, our team has no control over processing delays and other issues on their end. We do, however, do everything in our power to make sure our clients' documents are processed in a timely fashion. Thanks for choosing VisaHQ and I hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“7218586118”

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Posted 6 years ago

Hi Govind, Thanks for rating VisaHQ. We're glad you had a five-star experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent team! VisaHQ guides and supports you through every step of a potentially intimidating process. The email response time of the staff member assigned to my visa was immediate. Her answers to my questions were thorough. The turnaround time was unbeatable. I felt secure knowing my visa would not get lost, misplaced, or put at the bottom of a pile. She made certain my application was complete BEFORE she submitted it to the embassy, making the entire process seamless. I recommend this service to anyone.”

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Posted 6 years ago

Hi Aliena, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with our team to obtain your visa and we sincerely hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good Service!”

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Posted 6 years ago

Hi Milind, Thanks for reviewing VisaHQ. We're glad you had a good experience and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“they are great”

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Posted 6 years ago

Hi Scott, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Arpit was helpful throughout the process”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience working with Arpit and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Sent my passport with requested details (which was a lot less, and a lot clearer than specified by the official embassy site) for a Vanuatu Visa on Monday, received it by Friday same week! Very impressed with the service and communications.”

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Posted 6 years ago

Hi Maria, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our entire application process and we hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had an initial chat session with Carlos Mendoza on a technical issue for a Chinese visa. He did not provide the right information but luckily he sought an expert and connected me with Lilia Kenzhebayeva who quickly straightened out my situation. Lilia provided superb, professional, timely, and personalized service. Everything went perfectly without a hitch.”

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Posted 6 years ago

Hi Jiyul, Thanks for reviewing VisaHQ. Although I would like to apologize for the incorrect information you initially received, I am glad Lilia was able to assist you throughout your application. I sincerely hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I recently applied for a visa with Visa HQ, and was allocated Vlenia as my visa advisor, she sent me a list of documents required for my application. I submitted the documents, and she advised that I needed an appointment for biometrics. After 2 days she seemed very confused about the type of visa I was applying for and did not seem to know what was written on the visa HQ website. She requested for more documents a bank statement and letter for my employer which was irrelevant to the type of visa I was applying for , as when I got to the biometrics centre on Wilson street they did not require the bank statements and letter from the employer. Vlenia, also told my employer off in an email for writing the letter to Greece high commision which I found very unprofessional as those are the instructions on the Visa HQ website. I got the visa in the end and have just got back from my holiday, but the whole process of applying for the visa was more stressful than usual. The advisors I have dealt with in the past were very professional and polite. I only hope in the future the website is updated and staff familiarise themselves with the requirements on the website.”

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Posted 6 years ago

Hi Anna, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the poor customer service you received when you applied for a visa on this occasion. This is far from our usual standard of service and I am sorry you were not assisted appropriately. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very poor service and no considering for the unique character of each request. Nobody answered to my phone calls even if i left voice mail and no response on the chat either. I paid for nothing (didn't receive any services or visa product) and when i ask for a refund by mail the aswered right away that they can't refund me... I will not renew my experience with Visa Hq and you better check with the embassy of the country you are visiting firts before doint things with Visa Qh.”

Helpful Report

Posted 6 years ago

Hi Dina, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the poor customer service you received when you contacted our team. This is far from our usual standard of service and I am sorry you were not assisted appropriately. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. If there is anything our team can do to help you at this point, don't hesitate to reach out to an agent directly at info@visahq.com or by calling (800) 715-2075. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I was looking to apply for a visa to Bolivia. After a quick google search, Visa HQ came up. I thought this was a site that was set up thru the gov't for visa applications. I paid a $30 "embassy fee", filled out some questions and waited. After I realized this was not thru the gov't I called to request the $30 embassy fee to be refunded. They refused. I feel like I was misled into thinking this was a necessary step in the visa application. I paid $30 for a service that I do not need or want, and have not received any service for it. Won't be back.”

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Posted 6 years ago

Hello, Thanks for your feedback regarding VisaHQ. I would like to sincerely apologize for the negative experience you had with the cost of VisaHQ's services and for any confusion you had about our affiliation with official government agencies. We strive to make very clear that we are not an Embassy or consulate and I am sorry for any miscommunication that may have occurred in your case. We take pride in exceeding our clients' expectations and that clearly didn't happen in your case. Please reach out to a visa agent at 1-800-345-6541 if you have any additional questions at this time. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“very good service and tricking”

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Posted 6 years ago

Hi Phillippe, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The whole application process was excellent. Only reason for not giving 5 stars is that I found email communication to be a little lacking. Responses were often slow and a bit vague. Communication via phone was considerably better.”

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Posted 6 years ago

Hello, Thanks for reviewing VisaHQ. I am glad to hear you had a positive experience overall, but I would like to apologize for any issues you had with reaching our team. We strive to provide exceptional customer service via all channels. I sincerely hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Laura Egan was fantastic to deal with. So helpful and attentive to her work. Couldn’t be happier with the service provided. The only thing I could complain about is the price. I paid €200 altogether excluding the postage of €8 I paid to send visa application. The fact the actual visa only costs about €45 is a crazy amount to have to pay. We had no other choice but to apply online and the cost of €150 extra is extremely unfair and taking complete advantage of the situation.”

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Posted 6 years ago

Hi Tara, Thanks for taking the time to review VisaHQ. While I am thrilled to hear you had a great experience working with Laura, I would like to personally apologize for your dissatisfaction with our fees. We strive to keep our clients' costs as low as possible and I am sorry you feel you overpaid for your visa. I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. I sincerely hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The process was quick and easy! Customer service responded quickly and took care of everything! I highly recommend and would use VISAHQ if I needed services again.”

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Posted 6 years ago

Hi Kayla, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,932 reviews