VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,932 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the service I received. It was prompt, faster and more efficient than promised, and trasparent. I was kept informed at every stage. Excellent overall.”

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Posted 6 years ago

Hi Bakthavathsalan, Thanks for sharing your review of VisaHQ. We're glad to hear you had a great experience with our services and we hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent tentative service. Even reception was extremely helpful and informative.”

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Posted 6 years ago

Hi Carmen, Thanks for reviewing VisaHQ. We're glad to hear you've had a great experience interacting with our team so far and we hope to continue serving you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Amazing service! Application process was easy and took less than 48 hours to get my e-visa”

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Posted 6 years ago

Hi Dagny, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Jaykumar Rathore”

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Posted 6 years ago

Hi Jaykumar, Thanks for rating VisaHQ. We're glad you had a five-star experience and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very good, really professional service!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Thank you for your service definitely will recommend to my friends .”

Helpful Report

Posted 6 years ago

Hi Joycelyn, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and sincerely appreciate you spreading the word about what we do! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Joycelyn, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and sincerely appreciate you spreading the word about what we do! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I used service for Mauritius visa. Highly recommend.”

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Posted 6 years ago

Hi Tiba, Thanks for reviewing VisaHQ. We're glad you had an excellent experience using our services to obtain your Mauritius visa and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service, fast and efficient, will definitely use provider again.”

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Posted 6 years ago

Hi Dainan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to working with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Dear all, I am very surprised to read all the good reviews. I cannot believe it at all. I am waiting for any feedback for more than 1 week now on my visa application which I did along with downloading all requested documents and having paid the service in advance. Even the helpdesk chat, I engaged two times, were unsatisfied and with very delayed responses. Fact: until now, no feedback on the process of my visa request. That is not even 1 star worth, but minus 5 stars.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the problems you've had with your order so far. We take pride in making the visa application experience as simple as possible for our clients and that clearly hasn't happened in your case. Rest assured that reviews like yours help us improve our services worldwide. In regard to your specific issue, please don't hesitate to reach out to an agent directly at info@visahq.com or to our Dubai office at +971 4 375 0400. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had a great experience - the portal is user friendly and fairly automated. Officers from VisaHQ are pretty quick in response and helpful. Special call out for Mr. Alaa - he is been very cooperative when I had to secure visa for my Seoul trip in the last minute.”

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Posted 6 years ago

Hi Happy, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Alaa and we wish you a great trip to Seoul. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Luciana Caporaso in your Sydney Pitt Street office provided exceptional service getting our Tanzanian and East Africa visas. She was helpful, pleasant and efficient - we will definitely use her on future trips. Outstanding service thank you 5.5 stars out of 5”

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Posted 6 years ago

Hi Charles, Thanks for taking the time to review VisaHQ. We're so glad to hear you had a great experience working with Luciana and we wish you a wonderful trip to Africa. We look forward to serving you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Well planned, organized, and scheduled everything to a seamless completion.”

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Posted 6 years ago

Hi Mukundan, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is extremely efficient and easy to use. If you happen to overlook or leave something out VisaHQ communicates with you to let you know.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“horrible site and even worse customer service. Long wait times, tech glitches even with the chat feature.”

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Posted 6 years ago

Hi Jonathan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had communicating with our team. We strive to make our customer service experience seamless and that clearly didn't happen in your case. Rest assured that reviews like yours help us make improvements to our website and our chat feature. I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Faizal is the reason why I’m satisfied with you services, he has been very proactive and considerate of the limited timelines.”

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Posted 6 years ago

Hi Anirudh, Thanks for reviewing VisaHQ. We're so glad you've had an excellent experience working with Faizal and we hope you'll use our services again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall a great service, Arpit provided complete support for my US Visa renewal application and managed small hiccups without taking my time. thanks very much for a great service with a small price.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Arpit and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Charged enormously high for hongkong Visa just for applying hongkong pre arrival registration and ultimately it's not successful”

Helpful Report

Posted 6 years ago

Hi Dr. Meghanath, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much for your Hong Kong visa, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Totally unprofessional service. The application form had around 10 mistakes (like date of birth, address, countries visited, monthly spend, etc) When I asked them to be changed, I was told the appointment date will not change, but I was infact given an appointment a week later (this left only 2 days between my visa appointment and my flight). I was also told I will get my form on Sunday, but on chat, the person I was dealing with kept saying Sunday is a holiday and so I will get my form on Monday. Why is there no consistency in what different people in visaHQ say?”

Helpful Report

Posted 6 years ago

Hi Priyanshu, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced throughout your application. The level of service you received is not up to our standards. Rest assured that reviews like yours help us improve our communication between global offices and better train our staff worldwide. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“pretty straight forward”

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Posted 6 years ago

Hi Marie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Cooperation of VisaHQ was appreciable.”

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Posted 6 years ago

Hi Shazia, Thanks for reviewing VisaHQ. We're glad you had a good experience and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,932 reviews