VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VisaHQ made my experience of getting a Russian Visa very quick and easy! Excellent communication, prompt responses and success the first time.”

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Posted 5 years ago

“The service was swift and efficient, with information emailed on a regular basis.”

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Posted 5 years ago

“Excellent service.. Arpit chandel handled my visa documentation. I have not faced any kind of difficulties under his guidance. Thanks a lot arpit for providing me great service.”

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Posted 5 years ago

“Off to a rocky start as Peter could not acsess the form for himself, it kept bringing my paperwork up. So one of your team had to fill this in for him which took at east 1.5 hours. Eventually all went well as victoria met us at Russian HQ and the paperwork went good. We now have our passports back and look for to visitringSt Petersburg.”

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Posted 5 years ago

“Quick and friendly service”

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Posted 5 years ago

“Quick and easy process and prompt response to questions”

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Posted 5 years ago

“I knew I had omitted some detail on my application form. The Consultant handling my application was nice enough to request these from me in a friendly and courteous manner. A very efficient service.”

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Posted 5 years ago

Hi James, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with VisaHQ and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The service was excellent”

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Posted 5 years ago

Hi Stephen, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Used other visa agencies before - VisaHQ was easier to use”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our application process and we hope you choose our services again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Done in the time I was promised. Very pleased. Received all the help I needed on the phone.”

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Posted 5 years ago

Hi Linda, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I was very happy support from in the Dublin office in getting a mongolian visa”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear our team was able to assist you with your Mongolian visa application and we hope you choose our services again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I was very happy with the service provided”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I had to correspond with Meylis several times while trying to acquire a visa for one of our techs and he was very, very helpful.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear you had a great experience working with Meylis and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have been traveling internationally for work for over 20 years. VisaHQ has to have the worst customer service I have ever encountered from a visa service. I chose them based on so many glowing reviews but should not have chosen a company I had never heard of and wish I had stuck with one of the tried and true. So far it has been 2 weeks and although sometimes I may get an email reply, today I tried to chat and it has been over 5 hours - no response. My visa status shows a problem with my visa but it doesn't clarify what the issue is. The person who is supposed to be my case manager has an out of office reply that she will be back in March (but it's August!) She too never responded to my message from two weeks ago. They charged a TON of money ($59 processing fee PER visa and I am getting 2 visas). So far no updates, the website is useless in letting me know the status and I don't know who to contact.”

Helpful Report

Posted 5 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the various problems you encountered while working with our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide; we will make sure that other customers do not experience the same issues you did. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The application went very smoothly. The forms were easy to fill and the ESTA authorisation arrived quickly. Very happy with the service.”

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Posted 5 years ago

Hi James, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our process and we hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Telephone wait took much too long. Instructions on filling out visa application not clear. Helpful on starting process and (hopefully) completing it.”

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Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for your lengthy hold time and for any issues you had with our online application system. Remember, you can always reach out to your dedicated visa agent for assistance. Our agents can also be contacted at info@visahq.com. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Keith Lamphier was very helpful and answered all my questions.”

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Posted 5 years ago

Hi Jason, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Keith and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They were were very good on the phone,answering all my questions.”

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Posted 5 years ago

Hi Roger, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our phone support team and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“very good and quick service. Definitely recommend them.”

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Posted 5 years ago

Hi Manakamana, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you return in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very expensive services. Visa was declined after 15days. But applied through any other agent by next two days and got the visa done at 1/4th the price. Very poor response from staff.”

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Posted 5 years ago

Hi Srinivasan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with your application. Unfortunately, however, our team has no control over whether or not visas are ultimately approved or declined; that is decided solely at the discretion of consular officials. We do everything in our power to make sure our clients are approved the first time. Reviews like yours help us improve our customer service worldwide. Rest assured we will take your experience into consideration as we hone our training. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,925 reviews