Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,502 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have tried to reach them three times to return my Zodiac! No response!”

Helpful Report

Posted 2 years ago

Hey Ronald! Sorry to hear that you are not receiving our emails. Please double check you spam and junk filters just in case the emails are being filtered out on your end. It looks like our staff provided the return details to you last week and earlier this week. You can also process the return directly on the site here: https://www.watches.com/a/returns Hope that helps!

Posted 2 years ago

“Will buy again”

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Posted 2 years ago

Thanks Nathaniel! Happy to hear that you had a positive experience!

Posted 2 years ago

“I am a G-shock fan and watches.com has always provided variety and value. This time though I went a different route and again my experience was top notch. Good value on a top quality time piece that is both stylish and eye catching.”

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Posted 2 years ago

Citizen is great too! G Shock is definitely still one of our most popular brands.

Posted 2 years ago

“First time customer. Found a Timex watch with everything I wanted in a watch. Good price. Excellent shipping time. Packaged to protect the product.”

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Posted 2 years ago

Thanks for dropping a review! We hope you come back and shop with us for the holidays!

Posted 2 years ago

“Ordered and recv'd in black. Wish now I had selected in white.”

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Posted 2 years ago

“Thanks for shipping to Canada and making it quick and easy.”

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Posted 2 years ago

“What a great place to get watches. Bought a G-Shock special edition about two months ago and I couldn’t tell you how happy I am at it. Thank you watches.com.”

Watches.com 5 star review on 10th October 2022

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Posted 2 years ago

Loving that pattern! Thanks so much for shopping with us and leaving a pic in the review!

Posted 2 years ago

“Great service and super fast delivery. Love the watch”

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Posted 2 years ago

“Bought a Meteorite dial Zodiac and super happy with service. Emails. Shipping. The full Monty. Alyssa was super helpful on both my questions.”

Watches.com 5 star review on 7th October 2022

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Posted 2 years ago

Looks amazing! Thank you for your review and for sharing this photo! So glad you were able to get one :)

Posted 2 years ago

“Ordered the Zodiac meteriote dial. Fuss free ordering process and prompt shipping.”

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Posted 2 years ago

Happy to hear you were able to get one of the Zodiac Meteorites! Enjoy!

Posted 2 years ago

“Fast delivery and looked better than the pic😊”

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Posted 2 years ago

“While I like the watch I asked a question about the ability to get additional links for the bracelet before the purchase. I was told that I could get additional links from the manufacturer and that one or two would be the included. In the end neither of these are the case so the bracelet is very tight. Love watch the cs representative was very nice. That was disappointing. Ken Buren”

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Posted 2 years ago

“I was apprehensive about ordering a watch online, but I'm glad I did. My Timex watch is great and it arrives in good enough time. I thought the postage cost was a little steep, but not a deal-breaker. I'd use watches.com again.”

Watches.com 5 star review on 3rd October 2022

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Posted 2 years ago

We appreciate your business! Thanks for sharing this photo with us :)

Posted 2 years ago

“Speedy delivery. Watch was packaged perfectly to avoid any issues during transit.”

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Posted 2 years ago

Thanks for shopping with us!

Posted 2 years ago

“Gorgeous watch came well packaged but took a while to arrive”

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Posted 2 years ago

Glad to hear you are enjoying your Citizen timepiece! We do apologize for the longer international shipping!

Posted 2 years ago

“Everything is as I expected so I am pleased”

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Posted 2 years ago

Happy to hear you've had a good buying experience with us! Enjoy your Timex!

Posted 2 years ago

“Watches has a good reputation. Nice products and very quick processing of the order.”

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Posted 2 years ago

Thanks for shopping with us, William!

Posted 2 years ago

“Very prompt service. However, I would recommend that you vet the vendors you represent. The instructions that came with my watch from California Watch Co. are almost unreadable.”

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Posted 2 years ago

Thank you so much for your review and feedback, Laurence! We appreciate it

Posted 2 years ago

“Absolutely beautiful”

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Posted 2 years ago

“Great design never had a automatic watch big face easy to read time good to see the watches mechanism work Thankyou Watches.com”

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Posted 2 years ago

Happy to hear you are enjoying your new Xeric timepiece :)

Posted 2 years ago

Watches.com is rated 4.5 based on 1,502 reviews