Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,738 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love love love the drinks (not so keen on the blackberry and elderberry). Would give 5 stars but the delivery when you buy online is erratic - I have had to wait too long twice now as there have been hold ups at the Germany/Austria depot.”

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Posted 4 years ago

“Was great, fast, bottle looked lovely, tablets taste so weird, sadly I didnt have it for long as it was smashed and open.”

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Posted 4 years ago

“Love it!! I’ve definitely upped the amount of water I’m drinking. My only problem with it is the price of the little cubes. They only seem to come in packs of four and cost around £6 - at present I’m probably drinking four a day so is going to become expensive soon.”

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Posted 4 years ago

“I love most of the drinks and teas although I would prefer them to be unsweetened.”

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Posted 4 years ago

“If I had read the reviews before buying, I would not have have bought this product. However, I am glad that I did as I find them delicious. The flavour is not strong, sickly and overwhelming but delicate and refreshing. It did take longer than normal to arrive but that’s the same for most deliveries nowadays. I have just ordered 3 more packs to share with friends - no or very little sugar so perfect for those with diabetes.”

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Posted 4 years ago

“Have started to use these, so testing all the flavours, so far love the Relax flavour.”

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Posted 4 years ago

“Lovely quality products, great customer service. The drops are too pricey for me to order regularly which is a shame as they definitely help with my water consumption!”

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Posted 4 years ago

“Always love the quality of the products. A little expensive for what they are but I do enjoy the drinks - making me drink for water for sure! My last order was a bit slow - bit unusual as WD have been pretty good with timescales before - especially under the current circumstances.”

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Posted 4 years ago

“Love my water bottles and the water drops taste great and are good for you too.”

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Posted 4 years ago

“Enjoying the different flavours and the glass bottle is so lovely to drink out of.”

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Posted 4 years ago

“Would have given 5 stars but their shipping leads a lot to be desired! Apart from that the products, hot or cold, are really first class.”

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Posted 4 years ago

“Great Concept/ idea to encourage people to drink more water and I love the community aspect of it (via Facebook...etc) that brings people together to help each other with ideas and share their experiences with waterdrop products and flavours. Shipping to the UK was slower than expected but the Customer Service was very kind and helpful. I found some of the flavours I didn't really like too much but after posting on the FB group some people suggested some combinations of flavours that made them more acceptable for me. The bottles are beautiful and I use mine every day.”

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Posted 4 years ago

“beautiful bottle and packaging - good value and great taste. Sadly I dropped my bottle and it smashed so please be careful - I have reordered as I love the bottles so much. Going to add a mental one to my collection for when I'm out and about the keep the glass one for the office”

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Posted 4 years ago

“Tastey and good, slightly confused regarding being able to recycle”

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Posted 4 years ago

“Absolutely love waterdrop all the flavours are lovely however my biggest gripe is delivery as they take a good two weeks to be delivered 😩”

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Posted 4 years ago

“Nice tasting drops and gorgeous bottles, been using them every day.”

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Posted 4 years ago

“Love the designs and beautiful products”

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Posted 4 years ago

“My package was stuck in customs for a while cause of a missing invoice, but still arrived in good condition :) That's the only reason I am deducting one star.”

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Posted 4 years ago

“Lovely products, decent customer service when delivery was slow.”

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Posted 4 years ago

“had to reduce by 1 star due to the very extended delivery times, of 16 days, due to the choice of Waterdrops delivery firm not being a good choice, bearing in mins for me, that during these 17 days, i oredered from another company also imported to UK, and they only needed 6 days. but the products are first class, so if only Waterdrop can sort out this 1 problem they would be a great company to deal with. the new Sky is their best yet, with a lovely fruit afterflavour, will certainly be ordering more in the next day or so, and hopefully will get it before end of the month”

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Posted 4 years ago

Waterdrop UK is rated 4.7 based on 4,738 reviews