Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.70

4.7 Rating 4,600 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 5 star review on 26th September 2024

Dyl W

Waterdrop UK 5 star review on 10th August 2023

Yuliya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never received!”

Helpful Report

Posted 3 years ago

“I haven't received my order I've only ordered twice and both times have taken ages and I've had to chase it . Don't think I will order again”

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Posted 3 years ago

“My order has not arrived”

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Posted 3 years ago

“Well as 3 weeks on I've still not received my order I'm hardly a satisfied customer. Fed up of the ridiculous logistical issues.”

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Posted 3 years ago

“As the item is stuck in Germany and I’ve yet to receive the item - still waiting”

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Posted 3 years ago

“You email me to review the products that are stuck in Germany; very poor! Apparently my order has arrived 13 times and despatched 8 times to and from the same place! Not happy, going away today and thought I would be taking Waterdrop with me”

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Posted 3 years ago

“Still not received any of my order. It was ordered a month ago.”

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Posted 3 years ago

“I still have not got my things”

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Posted 3 years ago

“Can’t review-hasn’t arrived -ordered on the 28/8”

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Posted 3 years ago

“I have not received them.”

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Posted 3 years ago

“Hasn’t arrived yet !!!!”

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Posted 3 years ago

“Havnt got it yet! Never ordering again 🙄”

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Posted 3 years ago

“Delivery is way too slow. 4 weeks !!!!”

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Posted 3 years ago

“As yet I still haven’t received my purchase… 3wks now I’ve tried emailing, however, email was returned undeliverable a few days later!! Have tried calling but getting “our lines are busy please try later or email”. Have found another email address, but as yet have had no reply!! I have been ordering from you now for over 2yrs, and I have to say I am disgusted at the lack of communication. A very unhappy customer!! Janice Gibson”

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Posted 3 years ago

“Still hasn’t been delivered and I ordered it mid July. As much as I like this product, there is no point buying it if it takes over a month to be delivered”

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Posted 3 years ago

“Not got it yet. Takes and eternity to come.”

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Posted 3 years ago

“Still waiting for delivery”

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Posted 3 years ago

“I ordered a mixed package. There was a lot of packaging at a time when we are meant to be more environmentally aware. There were no instructions so I noticed it said 500ml of the choices I tried the rosehip...it just made the water taste of nothing and not very pleasant. So in essence I have paid £13 for 18 drinks. I can buy sugar free drinks for half the price and take vitamins. What a rip off. I am so disappointed as I like to keep hydrated and was looking forward to adding some healthy flavour 🙁”

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Posted 3 years ago

“(I ordered 18th June) after not recieving my order to date 12th July I asked what happened to my order and this is the reply . "Thank you for reaching out, we will be happy to help you with this. I have looked into your order and have seen that you bought a Rainbow Bottle 2.0 during the presale. As announced in our website, your bottle and order will be shipped in September at the soonest, depending on production and volume. If there is anything else we can help you with just let us know. Have a great day!" 3 Months !!!!!”

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Posted 3 years ago

“Still not delivered - unacceptable ! I don't have time to contact your delivery service they should just try another time if they came too late the first time !”

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Posted 3 years ago

Waterdrop UK is rated 4.7 based on 4,600 reviews