Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.70

4.7 Rating 4,602 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,602 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 5 star review on 26th September 2024

Dyl W

Waterdrop UK 5 star review on 10th August 2023

Yuliya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi have had this since early July 2022 not yet a month and a chunk of glass has broken off. My husband and I were cooking in the kitchen and heard pop and tinkle, we looked around and noticed a piece of glass next to the Lucy jug. It sits in the corner where our coffee maker sits and has not been used since the day before. I have included a few pictures of it. Please can you tell how to progress from here. Thank you Rose Radford”

Helpful Report

Posted 2 years ago

“Please can you make the rainbow bottle permanent thus charities and yourselves benefiting more. Please can you stop taking points away from people due to inactivity e.g. they could be seriously ill, in financial crisis or even have died. If you were to do these two things then I'd say your company is perfect. Thank you for taking the time to read this and consider my feedback.”

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Posted 2 years ago

“Generally I love these things. Some flavours are better than other and I certainly have my favourites. One thing that I would love to have is sweetener-free flavours.”

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Posted 2 years ago

“I was really happy with the with delivery . However was a bit disappointed that 2 the water drop packets were really close to best before date as I ordered on 20/6/22 and one has a day of 31/7/22 and the other was 31/8/22 . For the price I was hoping there would be a longer date as I have ordered a few different water drops so do not have the same one every day”

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Posted 2 years ago

“Great ethos - good product and app. Totally automated slightly lacking in customer service.”

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Posted 2 years ago

“products are good and fast delivery. I reacted to the "love" variety it appears to have been the acacia berry. nasty side effects so just beware”

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Posted 2 years ago

“Good company with a good ethos”

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Posted 2 years ago

“Generally good customer service - I have made several orders from waterdrop so far and have had no complaints with what I have received. Recipticals have all been sturdy and practical. From a product development perspective, despite being lower plastic, please consider selling your drinks cubes in a no-plastic option for home consumption(the cardboard sleeves should suffice for delivery), or investigating the new range of bioplastics that are increasingly available. Please also widen the options for returning the (albeit small) pieces of plastic packaging for recycling.”

Helpful Report

Posted 2 years ago

“I really like the waterdrop drinks. I definitely drink more water, whether I drop one in a big bottle for a subtle flavour or in a smaller bottle for a more distinct kick. I have tried most of the different types - hot, cold, and caffeinated with a few favourites in each category.”

Helpful Report

Posted 2 years ago

“I love the concept of water drop, the bottles are excellent quality and the drops are tasty, I would give it 5 stars but the packaging of the actual drops is too much plastic and fiddly, if there was a more sustainable option it would be 5 stars”

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Posted 2 years ago

“Oreo was nice. Funny colour Liked juniper one or micro tea”

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Posted 3 years ago

“Ok, I like the bottle 5/5 I like the flavours 5/5 Speed of delivery. 5/5 But on the down side I think that the pice of the cubes themselves are probably too high for most people to keep buying. Maybe at £5 for a dozen cubes yes. Suddenly drop the price of the cubes to that or very near and watch the sales soar.”

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Posted 3 years ago

“Lovely idea, most of the drinks are really good. Could do with more choice of MicroTeas.”

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Posted 3 years ago

“Beautiful glass bottle, only downside is that I wish it was bigger! Lovely choice of drops to choose from too. The 'sky' is amazing.”

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Posted 3 years ago

“As good as ever”

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Posted 3 years ago

“I love trying the new flavours and enjoy taking advantage of the points scheme”

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Posted 3 years ago

“Great product haven’t found one I don’t like. All really nice”

Helpful Report

Posted 3 years ago

“Order arrived fairly quick and I love Shiro”

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Posted 3 years ago

“Quick delivery. Excellent packaging. Good products. Variety of flavour’s available that I have tried yet.”

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Posted 3 years ago

“Very pleased with the speedy if delivery and most of the flavours. The only regret buy is Shiro.”

Helpful Report

Posted 3 years ago

Waterdrop UK is rated 4.7 based on 4,602 reviews