Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a king bed ,took 7 weeks to arrive, very poor quality materials, would not deal with them again . IKEA far better service and materials in their build quality”

Helpful Report

Posted 6 years ago

“Ordered a shelf unit 2 weeks ago. Chased up delivery with them. They sent me email saying would definitely be delivered yesterday. Waited all day. No delivery. Rang today. They said was at DHL depot and it was their responsibility to deliver on time!. Rang DHL who checked and said they hadn't received product from Wayfair yet. Will not be buying from Wayfair again.”

Helpful Report

Posted 6 years ago

“I'd leave no start if I could. First time buying from Wayfair. Ordered a single bed frame and mattress for my 3 year old on the 1st of April. Bed frame showed up on time. The mattress however still hasn't arrived. I called them yesterday to be told it would take 24 hours to get back to me. So this morning I received an email to say Wayfair had "ordered" us another one and another week added on to the estimated delivery day!!! This is a next day delivery item and I should have had this 2 weeks ago I told them yesterday they should be sending it out from themselves again on next day delivery and locating the the missing parcel with the courier. The bed frame is poor quality hand painted with brush bristles stuck to it and feels very flimsy. They ladies I have dealt with on the phone have been very nice and polite I know it isn't their fault these things happen. So they get the one start. Im supprised I really thought this was a good higher end quality company. I'll avoid ordering again. Lorraine id stop advertising this company love”

Helpful Report

Posted 6 years ago

“The driver turned up then said my item wasn’t on the van, I rang up and wayfair told me it would be despatched the next day, I then got an email to say I had signed for the item. I am disgusted that with all that’s going on another human being would behave like this and lie. I’m a key worker and the tv unit was my little treat”

Helpful Report

Posted 6 years ago

“I would mark zero if I could!! I ordered two mattresses, paid in full on the 24th March, was told the courier couldn’t find me, then I wasn’t in, last night was told delivery would happen today! Again no! I have contacted wayfair at least five times by phone and email, and each time advised it was sorted, and delivery would be next day. I have now asked for refund, but so far only one mattress is being refunded as the other one has gone missing. Very poor service, would definitely not recommend them.”

Helpful Report

Posted 6 years ago

“We ordered a glider bench (wooden) from Wayfair costing £153.99 Delivery was first class and the product actually arrived early. Unfortunately the quality of wood used is very poor. The varnish used has been applied very badly and there are streaks and drips everywhere. It said no tools were required but I needed a drill and drillbits to enlarge one of the holes because The bolt was too big for the hole. No Allen key came with the product even though the contents said it would so I had to use my own Allen keys. One hole wasn’t deep enough to put one of the screws in so I had to drill that out too. The instructions also stated that you didn’t need a hammer, but I did because the hole did not all match up with the lug in one case so I had to hammer it into into place using a mallet. There were scratches and marks on the wood in various parts. There are rough edges and there are also splinters which I’ve had to rub down to remove. I have photographs if anybody would like to see them. Once assembled, the product functions well but the finish quality is dreadful. Very disappointed.”

Helpful Report

Posted 6 years ago

“Really good”

Helpful Report

Posted 6 years ago

“Common thread seems to be happening here... First ever order I placed, TV unit arrived & was beautiful when put together. Ordered a rug at the same time...that went missing. Reordered then rug & a whole 28 days after I paid for my item, it suddenly turned up with no dispatch email. Put this down to bad luck. Second order - first part arrived promptly & once again looks lovely. Second half of the order is now ‘delayed’ with no real explanation or indication on whether I’ll receive it or not. Wayfair still have my money... Once bitten, twice shy. I’ll not be ordering from here again.”

Helpful Report

Posted 6 years ago

“I ordered an area rug for my dining room from Wayfair and that rug is beautiful and absolutely NO PROBLEMS and is staying in beautiful shape and I LOVE IT!!!!”

Helpful Report

Posted 6 years ago

“These people are the most rude uncaring people that I have ever not done business with. They could care less and they actually tell you that. Amazing”

Helpful Report

Posted 6 years ago

“Have unsubscribed from their ongoing marketing material 15 times, each time it states it takes 48 hours to action. Yet each day I get 2 to 4 emails from them. This is a company that does not care about laws, nor their customers and the reviews clearly show it. This is ot spamming and as such you are being reported.”

Helpful Report

Posted 6 years ago

“Wayfair is a rip-off, sent me the wrong item and wants $104 return fee. I will never use them again for anything, enjoy your $104”

Helpful Report

Posted 6 years ago

“Ordered a desk over two weeks ago with next day deliveries. I keep calling and being reassured it's been dispatched, only to be receive an email the following day saying it's been delayed. I appreciate the world's a bit fucked up just now but stop lying to me, just be honest and say you fucked up or whatever but stop telling me lies.”

Helpful Report

Posted 6 years ago

“Ordered a bed and mattress Called up to find out it was ( 1 day Fast delivery) was told to give it 24/48 hours for an update to find out after my mattress was cancelled Without any email Then to find out my bed frame isn’t due til the 14th April ? Don’t know if I’ll be ordering from them again”

Helpful Report

Posted 6 years ago

“Whatever you do DON’T buy from these con artists. I ordered a bed and it arrived with missing parts and badly warped parts that wouldn’t fit together. Can’t find a contact email address anywhere on their website - very hard to reorder new parts. Then, while I’m still 2 weeks without replacement parts I’ve been non stop spammed by their marketing team about a new mattress (if only I had a bed frame for it to go on). To top it off - they don’t let you leave a review on the website under the product. I don’t know how the other reviews got there but I can only assume they’re fake. Terrible website and awful company. Instead of buying from this company, take your money out of a cash machine and light it on fire instead. At least you’ll see where the money’s gone. Absolute disgrace”

Helpful Report

Posted 6 years ago

“False advertising. Very poor after sale customer service staff. No good solutions to help the customer after all the time they take to talk or make you Waite on the phone. It should be called WAYUNFAIR.”

Helpful Report

Posted 6 years ago

“Lovely product...if i ever had all of it.i ordered a dining table and 6 chairs,the order came and i had 8 chairs and a table frame and no table top,was told by wayfair they would re.order the whole lot to save waiting for the 1 part.when the next delivery came i had another 6 chairs and no table or table top.on complaining for the 2nd time i got another delivery slot to hopefully rectify the parts missing....nope again another 2 chairs and a table frame with NO TOP.So to sum up i have 16 chairs instead of 6 and 2 table frames both with no tops to them.This company is a joke,i requested a refund as i have simply had enough of being messed around.3 times to get an order right and still not happened.Will not be ordering from this company again.I would upload photos but due to the ammount of stock sitting in my house it would take too long.”

Helpful Report

Posted 6 years ago

“Ordered a mattress got an email it was delayed by a week was abit disappointed but fine just received another email delayed until September..... September seriously 5months away will defo not use wayfair again”

Helpful Report

Posted 6 years ago

“Ordered Kelley bookcase. Arrived in 2 days. On time. Easy to assemble. No damage. Pleased with my £83 purchase.”

Helpful Report

Posted 6 years ago

“Aweful.ordered a matress that said next day delivery only for it to be delayed 15 minutes later, then still did not arrive.called customer service and they said tomorrow, then still no matress. I've ordered this as I'm having to move to protect a vulnerable person during this crisis as I'm still having to go to work as I work for the NHS. Now its moving day tomorrow and I'm going to have to have to go work after sleeping on the floor with sciatica to boot. I understand theese are difficult times but if they'd just been honest to begin with I could have ordered elsewhere. They won't refund me the money right away and I cant afford to pay for a second, so now I'm facing weeks working in agony from sleeping on the floor. Thanks wayfair”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,306 reviews