Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a rug and was told by customer service that it would definitely be here today. I tracked online and I was two from getting delivered only to be told that there was a delay. What delay? Apparently driver was delivering from 7am then at 6.30pm there was a problem. I've had a problem before but decided to give you another try. I won't be using you again. I should have used Amazon. Very disappointed. I do hope this comes tomorrow as promised so I'm not chasing my items yet again. You don't even apologise for bad reviews”

Helpful Report

Posted 5 years ago

“The delivery crew refused to open up the 2 extremely large boxes so I could check my patio furniture. I paid extra for the service because I’m a older woman and can’t do it alone. Two young strong men sat in the truck for 10 minutes instead of taken a couple minutes to open the boxes and place the furniture ad described on the Wayfair site.”

Helpful Report

Posted 5 years ago

“Ordered item. After 1 week arrived. Husband started to assemble and realized no hardware. I emailed asking for hardware replacement. No word after a week. Went back to email to get confirmation date for hardware delivery and to my amazement, it said I owed them .01 (1 cent)? With an invoice. I do a lot of online shopping and this was the first time with wayfair and the last.”

Helpful Report

Posted 5 years ago

“Item ordered, all went well until they had to actually send it out. Delivery driver falsified the delivery attempt 1. Asked to try again next day, didn't arrive, called again, was told there is a delay in shipping, requested it to be cancelled, got tired of chasing. Called the following day, was told "we don't have any note to cancel". The unit arrives finally, only to be left outside in the main hallway of the apartment block, no call or note to let me know they left it. Called up again only to be told "ooops doesn't look like the courier got the message". Finally raised a returns note and they have the audacity to charge me a return fee. This is still on going. Still waiting for a refund.”

Helpful Report

Posted 5 years ago

“Very disappointed! I bought a dressing table when it came it was damage with a dent on the top of the dressing table and a chip on one of the draws front as well. I decided to keep the dressing table because they refunded me some of the money back for the damage. The material is cheap and not worth the money you pay for it, when we put the furniture together the draws doesn’t sit straight and the handles are not straight to. I thought it was a very posh company with high quality furniture but it isn’t. I am very upset and disappointed with the product will not be buying anything else from Wayfair again 😡”

Helpful Report

Posted 5 years ago

“Purchase a bunk bed open it all up no screws to put the bed together just the frame and no instructions”

Helpful Report

Posted 5 years ago

“Charged me 487% on $497 Balance, $312 Interest. Taking advantage of Seniors. Will never purchase from Wayfair again!!”

Helpful Report

Posted 5 years ago

“I have bought a desk chair "Hiawassee High Back Recliner Ergonomic Executive Chair " First of all it looks good in the photo but once you receive it and start put all parts together that cheap material felling comes in, the Lumbar support is not there and is wheels are very noise, in other words I would not recommend this cheap Chinese to no one. They are saying FREE POSTAGE / DELIVERY but when send something back they will charge for it, they take money from the amount you have paid for the product which again very cheap and unprofessional. Will never use this site again!”

Helpful Report

Posted 5 years ago

“I order a Green House about a month ago. When it was installed the vent in roof was not the right on for the model I have. I have contacted them numerous I have yet to receive the parts I need & they continue to say it is shipped and I will get a notice. At this point I don't think they are going to send them. Be careful on what you order from them they don't seem to back up their products.”

Helpful Report

Posted 5 years ago

“Bought a pendant light which is absolutely beautiful delivery good and on time this is the second item I have had and pleased with both of them love shopping with this company xx”

Helpful Report

Posted 5 years ago

“The quality of the products and the online descriptions are terrible. We bought an office chair that once opened looked like it had been used. Marks all over the components. We also bought 2 cabinets to go under a desk and the quality is so bad its laughable! They say they are made in Germany and perhaps so but that means little these days. My advice, looking at the number of other dissatisfied customer, is not to use them and get in your car and go to Ikea or the like and see the product in the flesh before purchasing. Very disappointed.”

Helpful Report

Posted 5 years ago

“I’ve had 2 items from Wayfair and both furniture items from Germany. Great quality and good delivery. Very pleased.”

Helpful Report

Posted 5 years ago

“Ordered and payment taken for an item to be delivered mid March, update now out of stock and delivery due 30th March, not good enough. Order no. 2801671768”

Helpful Report

Posted 5 years ago

“Very poor and unreliable delivery times with last-minute cancellations.”

Helpful Report

Posted 5 years ago

“COMPLETE JOKE. Wayfair customer service writes again, for the third time, that the refund will be in my Paypal account in 2-3 days. IT HAS BEEN ONE MONTH!!!!!!!!!!!!!!!! JUST AVOID THEM, you will be better off”

Helpful Report

Posted 5 years ago

“Returned some items to Wayfair on Feb 17 following their instructions. As of today I have not received my money back even if Wayfair confirmed they HAVE RECEIVED THE ITEMS BACK! First they said it was a technical issue and to wait 5 days, after 5 days more apologies and to wait another 5 days, 30 DAYS LATER I STILL DO NOT HAVE MY MONEY ... WHAT A SCAM!!!!!”

Helpful Report

Posted 5 years ago

“Very poor quality on the sofa bed. After two months it started to come apart at the stitches. The customer service at wayfair was absolutely terrible....I was treated quite badly as a customer and the agents on the various calls were very rude. I got no help from the company and paid quite a lot for very poor quality product. I now advise people to never purchase products from them. The customer service is was worse than the terrible product.”

Helpful Report

Posted 5 years ago

“Ordered not realising this is flatpack still looking to see where it says it , a million parts to it , could someone point it out to me please,one hasn't arrived yet so asked to cancel it she said it would cost me £50 ,bloody robbing b------s wont be ordering again and would advise everybody to steer clear”

Helpful Report

Posted 5 years ago

“After returning my picture due to damaged in delivery, my refund was supposed to be 3 to 5 working days. Yeah ok then! 3 weeks later, 3 phone calls to 3 different customer service operators and told 3 times, 'oh for some reason your refund has been diverted back to us!' I finally got an email from wayfair to say my refund has been sent and yes you guessed, it will be 3 to 5 working days!!!! So lets see if i get my money next week! Oh and they sent me a 10% discount, like i would buy anything else from then! Absolute shambles, take your money quick enough but dont rush to send it back. STAY CLEAR IS MY ADVICE.”

Helpful Report

Posted 5 years ago

“Liars. Thieves. Fraudulant company. managers are not managers. No compensation for waiting 9 days for delivery.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,303 reviews