Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,300 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete jokers - don’t buy because a refund is impossible .....”

Helpful Report

Posted 5 years ago

“Oh how i wish i had read these reviews before ordering a shed . Took time off work to receive this item 3 days of hell waiting for delivery being given 2 hourly delivery slots then told lorry broken down then told it had been delivered. and not arriving .numerous phone call it arrived at 17.15 on. The 3rd day being Friday.1 man crew to unload a 6x12 ft shed panels.all the driver did was stand in the back of the van and hand parts to my son to take from him.no tail gate.only to discover that they have sent the wrong shed. Now waiting for them to come and collect it no longer want this item.and i will never order from this firm again. I feel very sorry for the call centre people who have obviously been trained to stay calm and lie to the customers.”

Helpful Report

Posted 5 years ago

“Had my order cancelled only they never told me days pay lost and a deposit paid to handyman for putting up a wardrobe that never arrived customer service is hostile and refuses to take any responsibility I have resigned my self to a long and protracted struggle to get my money back theses people simply do not care be warned and save yourself the stress”

Helpful Report

Posted 5 years ago

“They seem to tell you your refund is xyz then they actually only refund part of your money.”

Helpful Report

Posted 5 years ago

“Appalling customer service. Ordered bedside table which came with incorrect number of screws. Asked for replacement number (2) and was told initially I’d have to wait for 2 months for delivery! This was followed by e mail saying they were out of stock. The service line representative was unable to give me any contact numbers to take matters further, seemed unable to contact a manager himself, unbelievable experience . Eventually agreed to send replacement cabinet, supposedly in less than a week - all for the sake of 2 missing screws . Don’t touch them with a barge pole”

Helpful Report

Posted 5 years ago

“Ordered a mirror the week before Christmas. I decided it was unsuitable so returned it on Jan 11th. Despite several excuses of a blip in the system, assurances from customer services that the problem would be sorted out and payment made within 3 to 5 working days, etc, etc, it has taken 4 lengthy phone calls and a wait of 5 weeks (18th Feb) before my refund was made. Shocking service!”

Helpful Report

Posted 5 years ago

“Terrible experience! Ordered a filing cabinet but kept on sending just a shelf 2x. Waited for almost 3 months for an item that never arrived! Poor customer service and delivery! No resolution. Never again”

Helpful Report

Posted 5 years ago

“the service is poor and also the order never gets delivered complete or on the delivery date.”

Helpful Report

Posted 5 years ago

“First time customer and experience not good so far. Ordered 4 items. One had damaged parts, ordered replacement - replacement part also damaged and incorrect colour, replacement for the replacement also damaged and incorrect colour. 1 other item still hasn't turned up, despite stating on website that it has been dispatched, no way to trace this item as tracking details not showing.”

Helpful Report

Posted 5 years ago

“Ordered for the first time , never again .Wardrobe came damaged .Then only part of the bed arrived was told I would have to wait for a specialist delivery team would contact me so was fuming ! No direct number .So No bed !!! All they keep saying is "I completely understand " No you don't !”

Helpful Report

Posted 5 years ago

“I ordered two art prints from yourselves, but they both fall into a claim for misinterpretation and illegal trades description. One print was supposed to be 400mm x 400mm, but arrived 300x 300 with a 50 millimetre (unprinted) white border, the other supposed to be 500mm x 400mm, but actually was 400x300 but with the 50mm white border. There is no reference in the description of a white border, just the overall size. If I order a print, I expect the whole area to be ‘printed’ and not be fobbed off with a white border/mount. I am deeply disappointed. This was my first order with Wayfair, and will mot be purchasing anything else because I have no trust whatsoever in the brand. Be honest in your descriptions. I will be seeking legal advice.”

Helpful Report

Posted 5 years ago

“I have been trying to return an order for over 4 weeks, l've called and arranged a collection date three times, spent my time waiting for UPS to collect the items, no one turns up - nothing, its a disgrace. Clearly it's all a joke to the company. I will have to suffer the loss, over £130+ but l will bever ever buy from this company again. Buyer's beware of wayfair, do not buy from this company”

Helpful Report

Posted 5 years ago

“Worst company I have ever bought from. Ordered nearly all my house furniture from here and it's been a horrible experience. All items were meant to be delivered over two days. I booked time off work to be home to receive the items as well as specifically picking the items because of there delivery dates. Three items came on time but one was damaged. The rest of my nine items still haven't arrived and it's now been nearly two weeks from the date they weren't meant to be delivered. Been on the phone to them nearly everyday and I get the same answer everytime. "I can see from our systems that your items have been scanned on the van and so will be with you by 6pm today." I'm still waiting for this to come true. Then one of my items has mysteriously disappeared over the last two weeks of waiting for it to arrive, to then be sent an email saying I've been refunded but I'm now not getting my item. I had given them no instructions to cancel the order and refund me as I still need that item. This is the first time I have ever ordered through this company and it will definitely be the last.”

Helpful Report

Posted 5 years ago

“Happily take the money but not worried about the parcel getting delivered. Customer service response..... we cant contact the company who deliver the items”

Helpful Report

Posted 5 years ago

“Bad customer service I have never dealt with more inexperienced customer service team who give different information regarding the same request only to be told at the end that also there is no supervisor on site to address the issue in the right manner. I then decided to write a complaint about how I was given wrong information over the phone only to receive a reply that does not address any of the things I pointed out in my first email, but simply saying that “the team is not expected to drop everything and deal with me” - the customer !”

Helpful Report

Posted 5 years ago

“Shocking !!! Totally inept. Wasted hours of my life on the phone - All they say is we will “reach out to you “ When you call them. I’d expect them to go bust sometime very soon - beware!!!!”

Helpful Report

Posted 5 years ago

“Poor customer service. Half bed arrived late, still waiting for other half! And a response from Wayfair ! Is your policy to wait until the customer contacts you to inform them items won’t arrive on time, are delayed, are lost in transit, remind customer advisor they were going to call back? Dreadful experience.”

Helpful Report

Posted 5 years ago

“Wrong part was went again and again. Asking for 3 wrong parts. The funny thing is the part no.6 that we need were in there but we looked carefully to see the no.6 stickers on top of the no.7 stickers ! So they knew the part were wrong but cheekily covered it ! They kindly sent me the whole new set of Tv stand in box and opened it just to find the wrong part in it. Now we have the garage full of useless 2 set of TV stand parts that only god can assemble them Terrible furniture. Highly don’t recommend”

Helpful Report

Posted 5 years ago

“I am a 3D interior visualiser and frequently visit designer homeware websites for reference info for modelling products. I am also in the middle of a large renovation project and was almost ready to furnish and style the property, most of the items were due to be purchased from Wayfair...until I noticed that a large amount of the stuff I saved in my basket was quietly inflated at an insulting rate. I’m talking almost £100 added to the price within a few days, they inflated the price based on my browsing habits and since I look at designer furniture they figure they can charge me more? I am glad I sussed this before purchasing as I’ll now be spending my budget elsewhere. This should be illegal....save the high street.”

Helpful Report

Posted 5 years ago

“Still waiting for missing components Now told there is a three week delay Asked to speak to a manger to be told I will be put on the list and should get a call bacvk within two days (how many complaints are they dealing with?!) Unbelievable!”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,300 reviews