Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a ping pong table. Watched the order “preparing to ship” for over two weeks only to have them spontaneously cancel the order with no heads-up or attempt to figure something out. Was told the manufacturer closed down their warehouse. Found another site who got the table from the same manufacturer to my house within two weeks without a hitch. This was my first and last order with Wayfair. (But you’re ping pong table from Megaspin.net)”

Helpful Report

Posted 6 years ago

“They do not allow you to review items that you have received a refund for. How is this acceptable? I received a ready-assembled desk that was completely damaged, but now I have no way of altering other customers. It’s still there on their website, boasting 4 1/2 stars.”

Helpful Report

Posted 6 years ago

“Ordered an armchair and sofa on the 10th April, delivery scheduled for 28th April and 1st May respectively. After having no communication from Wayfair and staying in all morning, I called for an update. Now I am told that the armchair will be delivered on the 5th and sofa on 12th May. Little or no confidence in these dates.”

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Posted 6 years ago

“I really wish that I could write something positive, but if I hear 'thanks for calling wayfair' or 'have a nice day' or 'i'm so sorry to hear that' one more time, I might just pull my eyelashes out one by one! I ordered 2 very simple chest of drawers for my son, in December, due to arrive the first week of January. They arrived separately from 2 different couriers, which was the first issue. One arrived in full, I built it, it's fine. Second one arrived in one big box, it said 1 of 1 on the box. I started to build it, to find it had no drawers, no runners absolutely nothing that would go inside the framework. After a hasty chase, they said there was a second box that had gone missing. Parts were ordered and due 2 weeks later. I waited. Box arrives 2 weeks later, with all of the drawers, barr one. I call again. They schedule a further box to deliver another 2 week wait. Nothing arrives. I call again. I'm then told that they'll order me an entire new unit so that I'll get all of the parts and can send back those that I do not require. I only need one drawer! Box arrives - 1 of 1. Again missing all of the inside parts. Honestly, i'm in the middle of a carry on film now. Call again. Liza, very nice tries to help me for about the 7th call now. Finds that the courier had returned the 2nd box to the depot. So, i'm now month 5 with ONE MISSING DRAWER. It has been arranged to deliver just the few parts that are missing and i'm still waiting. They cannot blame Coronavirus for this it has been missing since January and no one seems to give a damn right now except to tell me how sorry they are. I DON'T CARE HOW SORRY YOU ARE - GET ME MY ONE DRAWER!!!!!!!!!! If I hadn't of built the first unit, the rest would be bonfire right now.”

Helpful Report

Posted 6 years ago

“Disgusted with my buys from your company I know u basically buy from other outlets but 3 out of 6 products i have bought from Wayfair are below standard tv stand got refund on that ?? Best of tables low quality and tub chairs with foot stool so bad Lorraine why are u advertising this”

Helpful Report

Posted 6 years ago

“Hi , I'm not happy . The portable small washing machine I ordered is nothing like the photo online . I have received a much smaller bucket size machine . Complained , got a reply and it's as if I'm the liar , they want to see a picture of it which is fine . Telling me that on the website it said the dimensions lol 😂 yes it did . If the proper one . This is a BUCKET .”

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Posted 6 years ago

“All products I have purchased have been on time and very good quality, highly recommend:)”

Helpful Report

Posted 6 years ago

“Hello, I m writing this review after still not receiving a refund from this company even if its been 2 months since the items are back in their deposit.They sent me a partial refund only worth £19 from the all order that I returned. I ve been calling and calling and customer service said always the same thing, the funds will be available in 3-5 days and that never happened. The items are Devale curtans(2pieces) and Devale cover set worth £70. This is becoming ridiculous annoying and would never purchase from this “Wayfair “again! I ll keep calling and wasting my energy and time with this sh..tty company in the hope that they will give me back MY money. Thanks. Mihaela Popescu”

Helpful Report

Posted 6 years ago

“bought a bed and only the sideframes were delivered, didn't get the headboard and footboard delivered at the same time. had to call customer service to find out where the rest of the bed was. why do i have to go through this? you should let me know the bed is going t be delivered in parts upfront?”

Helpful Report

Posted 6 years ago

“Utter disappointment regarding the service provided by Wayfair. I ordered a Montserrat 10 seater garden dining set on 10/4/20 and was given a delivery date of 23/4/20. My money was taken in full from my account on 14/4/20 so of course delivery would be imminent. This morning -scheduled delivery date- I look for further info only to find that through ‘my account’ it is delayed till potentially 4/6/20. I am disgusted firstly that a more obvious route of communication was not used to inform of such a huge delay and secondly that you would take my payment in full with no intention of delivering the item. At no point should a consumer’s money be taken without despatch of goods. Appalling!!”

Helpful Report

Posted 6 years ago

“Ordered bed frame. 1 0f 2 box arrives on time. Great!!!! Ring about 2nd box, will be delivered next day. Next day ring again. Box 2 never left warehouse but will get back to me with delivery date. Told that evening by email that their specialist team will investigate with DHL (which was confirmed that DHL never got given the box) will take maximum 4 days and then specialist team will contact me re refund or delivery if part. Very nice people on phone (clearly trained very well) but can lie very well. RATHER BE TRUTHFUL WAYFAIR YOU WILL GET MORE RESPECT just to mention guy from DHL was excellent”

Helpful Report

Posted 6 years ago

“After waiting 3 months for our furniture to arrive “ that was in stock “ it arrives a day late to the arrival time. With only 1 box out of 5. After watching the delivery driver drag it across the ground up to my front door. I open the box to find the pieces of the bottom of the box damaged. And scuffs on other pieces from loading it into the box. The paint work on some of the pieces also look like they where done by my 2 year old son. Very disappointed.”

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Posted 6 years ago

“What a terrible company, I returned an item worth over a £1000 well over two weeks ago and still haven't received a refund. I feel I have been robbed! Avoid this company”

Helpful Report

Posted 6 years ago

“Didn’t deliver my item they refused to refund. Disgusting customer service”

Helpful Report

Posted 6 years ago

“Ordered a hot tub on 4/4/20, delivery was supposed to be 21/4/20, which is today! checked my account page on Wayfair web page, delivery is 'delayed' until July 2020!! which is really bad so i called them, and the guy said maybe end of May! but advised me to look elsewhere, so that tells you something, don't use Wayfair, they don't hold the stock it's the supplier's that do so the info on their website is probably wrong!!”

Helpful Report

Posted 6 years ago

“Very disappointed with service. Ordered bed, bed had to arrive in 3 seperate orders. The first part arrived then the next day the second part arrived, however the third part never arrived so was unable to make bed. TWO weeks later they finally order a replacement. Very slow at resolving the issue. Have been told in 3 days time it will arrive but not feeling very confident”

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Posted 6 years ago

“What a shocking company I ordered a bin at the end of March it never arrived after being given 3 separate delivery dates! So I requested a refund and I am still waiting 2 weeks later!! DO NOT USE this company”

Helpful Report

Posted 6 years ago

“Beware of wayfair “clearance” items because I doubt that they actually exist, recently they accepted my payment for a so called clearance sofa then 4 days later simply cancelled the order and expect me to now pay full price for the same item that is still available to buy. No apologies no explanation not even an email Very poor customer service on the telephone when I called to complain from a operator that talked to me like it was them doing me a favour. Stay clear this is sharp business practice”

Helpful Report

Posted 6 years ago

“Placed an order for a wardrobe 8 March 2020 and was told it would arrival on or before 24th April now the website it’s showing the product has been delayed. It’s a joke. Poor customer service never purchasing item again for this website”

Helpful Report

Posted 6 years ago

“The bed i ordered was fine, it was the shocking delivery and recovery of that was unacceptable. Placing my order was fine however I was due to receive my order 3 days after ordering it, however due to the delivery company XDP not delivering it (despite recording it as delivered) I have to call Wayfair 4 times in order for them to track my order, after which I was told I would have to wait a further 2 weeks before receiving my order as they wanted to track my initial order first”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,309 reviews