Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,393 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super pünktlich, freundlich, hat alles gut funktioniert.”

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Posted 2 years ago

“Ormai è diventata ufficialmente la mia app per prenotare taxi all arrivo e al rientro”

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Posted 2 years ago

“Hat alles super funktioniert”

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Posted 2 years ago

“Pünktlich und eine angenehme Fahrt.”

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Posted 2 years ago

“Terrible, there are no words to describe it, it could have been a nightmare. After full payment in advance of 125 euros, and sending the driver's details. At 22:40 they send a message that the taxi booked for 04:00 in the morning is canceled and they apologize...they apologize and whhhoh what fun. If we hadn't seen the message sent 5.5 hours before collection? What a disrespect to customers”

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Posted 2 years ago

Hi there! It's truly disheartening to hear of your poor experience with us. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Good communication and good driving!”

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Posted 2 years ago

“Had a great experience. Everything was so easy. Excellent job!”

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Posted 2 years ago

“Free Cancellation isn't free. They charge a huge fee for cancellation even it is outside the 24 hours window. I don't mind if they state that clearly before I submit the payment, but terms and condition is hiding at another the link, and on the booking page is only showing "free cancellation"”

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Posted 2 years ago

Hello Dana, thank you for reaching out, we apologize for the inconvenience. Our complaint officer has reached out to you via email regarding your concerns and is eager to assist you.

Posted 2 years ago

“Esperienza molto positiva, autista molto cordiale.”

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Posted 2 years ago

“Mi sono trovato molto bene e la consiglio vivamente.”

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Posted 2 years ago

“Mi sono trovato molto bene e la consiglio vivamente.”

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Posted 2 years ago

“A pleasurable and good value service. Top marks.”

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Posted 2 years ago

“Reliable service”

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Posted 2 years ago

“Beware! I did not get picked up by my driver in Cairo. I would not recommend this service at all. I called, and spoke to my driver Ahmed, when I was going through customs at Cairo airport, telling him I had landed. He said he thought I would be about 30 minutes. I was quicker than that so when he wasn’t there I thought he was thinking I was delayed in customs. I called him about 5 times but his phone was turned off. I walked up and down looking for my name for about 45 minutes, constantly fending off taxi drivers who wanted my fare. After almost an hour of waiting and texts and calls to Ahmed, then finally telling him I would be leaving. I had no response. As a 70 year old (slightly less adventurous traveler these days) arriving on Cairo at night on my own I had hoped for some kind of security arriving in such a big city for the first time. I was very upset. Do not recommend. I also tried to use the refund service for Welcome Pickups but their automated service for cumbersome for me just trying to use wifi in hotels. And because I’d expected to be picked up I hadn’t read their info on how to get reimbursed. Lost my money. Didn’t get picked up. Had to pay another fare. Updated review. I did contact Welcome Pick Ups. They were very responsive, gave me a refund, offered some additional compensation ( if I gave them my banking details, I wasn't going do that) and a decent voucher for further use. I was pleased with their response but not sure I would consider using them again.”

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Posted 2 years ago

Hello Janice, thank you for leaving a review, we are sorry to hear of the experience you faced in Cairo, we do apologize and hope that you will reach out to our team at hello@welcomepickups.com , our complaint officer will be more than happy to look into what happened with your ride and assist you further.

Posted 2 years ago

“Service was prompt and driver was friendly. The van was spacious and clean.”

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Posted 2 years ago

“Service was prompt and driver was friendly. The van was spacious and clean.”

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Posted 2 years ago

“Service was prompt and driver was friendly. The van was spacious and clean.”

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Posted 2 years ago

“We prepaid one week ago our transfer from the hotel to the Heathrow airport. 2 hours before our departure they cancelled the ride cause of no available drivers! We had to find a last minute cab and to catch our flight fully stressed !!! We were lucky we had extra money for the cab ( we wait for our money back the next 7 days …) Don’t trust them !!!”

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Posted 2 years ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please reach out to us at hello@welcomepickups.com with your transfer number in order for us to look into the matter, we would like to assist you the best way possible. Thank you.

Posted 2 years ago

“The gentle who drove was early and such a beautiful person. Great service and terrific ride.”

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Posted 2 years ago

“We had a poor experience in Mexico City. Booked in advance, and confirmation mail said to connect via mail/phone on pick up point. Nothing was updated, and even after arrival, the app showed driver not assigned. It was impossible to get in touch with this company~mails do not get response, chats are not live and are having pre configured answers and toll number does not go through. Also realised they were 6x expensive than an uber and we finally got an uber with ease. Even airport taxis seem more convenient. I will avoid Welcome Pickups in future. Infact trying to figure how to get a refund for something that was not account me.”

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Posted 2 years ago

Thank you for taking the time to leave a review, We are aware that our Customer Care team has already been in touch with you regarding the concerns that you have brought to our attention and are actively assisting you and investigating the matter. We apologize for the experience you describe and our team will reach out to you for further assistance.

Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,393 reviews