Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,393 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing experience. Professional and very well priced.”

Helpful Report

Posted 2 years ago

“AVOID this company at ALL COSTS! AVOID this company at ALL COSTS. They cannot be trusted. I booked a minivan to take us from central London to Heathrow at 5.30am on Friday 16th December. I paid £145 for the service. At 4.30am on the 16th, I received a call from the driver telling me he was outside. I told him we’d be down in 20 mins. When we went downstairs he wasn’t there. I called him again and I found out he was at a completely different address about a five minute drive from us. When he arrived he was driving a Mercedes sedan. Not a minivan like I ordered and paid for. On further investigation, not only was the address AND his type of vehicle wrong, but also the name on the booking. He realised he wasn’t actually for me (despite having my contact number) and headed back to collect his actual passenger, who must have wondered where he was. I tried calling the number of the driver I had been emailed with the booking confirmation, but he never answered. He responded with a “?” text. I text him back telling him I’d been given his name and number as our driver, but he never replied. At 4.55am another car stopped. He’d been given a DIFFERENT address down the road from our house, but he spotted us on the street (in -3 degrees) with suitcases and wondered if we were his pick-up. He had my name and phone number, but wasn’t driving a minivan either. Rather a Kia hatchback. We had booked a minivan, because we had 5 suitcases and two carry on. Somehow the driver managed to get two suitcases in the front seat and one in the boot. The other two suitcases and carry-on bags had to be put in the back seat on our laps. The driver told us when he accepted the job from Welcome he was never asked if he drove a minivan. He said that Welcome Pick-ups are terrible to deal with and the bookings are always wrong. We finally got to Heathrow, but it was an hours drive – by which time we were in agony from having heavy suitcases on our laps. I wrote to Welcome to find out what had happened. Remarkably, for a car service company, they offer NO OUT OF OFFICE HOURS phone support. I messaged them and they said they would get back to me within 24 hours. I still haven’t heard from them, despite chasing them twice. I would avoid this company at ALL COSTS. They are swindlers who farm out jobs to other car companies, but take no responsibility if anything goes wrong. I have asked for my money back due to the poor service, the fact we didn’t get the correct vehicle and the stress of having to deal with a ridiculous situation. I have yet to hear ANYTHING from the company. Definitely do not use this company.”

Helpful Report

Posted 2 years ago

Dear Peter, we truly apologize for the experience that you had with your transfer, rest assured however that we have forwarded the matter to our Complaint Officer who will contact you in order to assist you the best way possible. Thank you for taking the time to leave a review.

Posted 2 years ago

“Condutor muito simpático, serviço pontual, viatura limpa e confortável, bom atendimento na marcação e preparação do serviço.”

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Posted 2 years ago

“Excellent service from airport to rental in Catania, Italy.. Domenico helped me with my large suitcases down the alley way where no cars can drive. He was on time and very professional. Kim J from USA”

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Posted 2 years ago

“Airport pick up. Excellent service, welcoming and reassuring. Good driver. Driver waiting for us, tracked the overnight flight.”

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Posted 2 years ago

“Airport pick up. Excellent service, welcoming and reassuring. Good driver. Driver waiting for us, tracked the overnight flight.”

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Posted 2 years ago

“Perfecto si no conoces nada de los trayectos donde vayas a viajar. Te despreocupas, solo tienes que salir del avión y buscar a tu conductor y te llevará donde quieras. Una gran experiencia y el precio inmejorable.”

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Posted 2 years ago

“The driver was on time he had patience humble and everything was perfect and fantastic”

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Posted 2 years ago

“Sehr freundlich Zuverlässig Gute Autofahrer”

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Posted 2 years ago

“Immer wieder gerne”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Welcome pickups is a scam. Our trip was delayed by a day. I tried to make a change, but the website sent me on a loop. Even though I cancelled the transfer more than 24 hours prior to the schedulesd pickup they took 20% off the refund. Stay away from this scam of a company!!!”

Helpful Report

Posted 2 years ago

We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the events you brought to our attention. Our Complaint Officer is currently out of office but will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention

Posted 2 years ago

“All went well. There before time quick and easy.”

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Posted 2 years ago

“Great service in every country I have used them which is a lot.”

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Posted 2 years ago

“The driver was prompt, courteous and helpful! I cannot ask for more.”

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Posted 2 years ago

“Absolutely shocking service booked and paid 4 months in advance for transfers in Miami to be told 2 hours before our transfer to fort Lauderdale cruise port they couldn’t fulfill our booking so we had to pay out another £140 for a taxi which we hadn’t budgeted for and then they also cancelled our transfer from Fort Lauderdale back to Miami airport which again cost another £120 which we hadn’t budgeted for . Shocking service absolutely ruined our cruise because of the worry they wouldn’t turn up and they didn’t. Oh and they gave us a $5 voucher to use on our next booking what an insult I would never use this company again and certainly wouldn’t recommend them either .”

Helpful Report

Posted 2 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept our apologies for this. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further.

Posted 2 years ago

“Servizio ottimo e puntuale. Il ns autista puntuale e geltilissimo”

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Posted 2 years ago

“Excellent communication and service”

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Posted 2 years ago

“Perfect. Highly recommended.”

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Posted 2 years ago

“Perfect. Highly recommended.”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,393 reviews