Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.83

4.8 Rating 6,430 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t mind paying a little more but when you gouge for any extras. But if you have a problem try to contact someone. Had a trip booked for 2 people added 4 more for a 29 minute drive. The price went from about $50 Canadian for two to an extra $115 more that’s a problem. Than try to get in contact with someone, good luck Would I use the again NO I do not blame the drivers”

Helpful Report

Posted 2 years ago

Hi there! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Booked welcome for our recent trip to Rome (airport transfers) Seamless collection from start to finish, polite efficient drivers, cab spotless. Would highly recommend.”

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Posted 2 years ago

“Great experience, Carlos was a super driver! Very kind, flexible and provided us with helpful information!”

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Posted 2 years ago

“Paris very good. Toulouse they have cancelled”

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Posted 2 years ago

“Our family had a great time visiting Greece. Thank you to Vaggelis and George for making all of our rides/ trips so smooth and relaxing. They both are amazing and exceeded beyond all our expectations. Both are wonderful for making us feel safe and welcome. They treated us like their family members who are visiting Greece and making sure that we are not missing out on something that we want to see or local food that we want to try. Thank you and we will contact you soon for our next trip.”

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Posted 2 years ago

“Welcome pickups is fantastic! I loved their punctuality service and ease of making appointments.”

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Posted 2 years ago

“Parfait. Chauffeur très sympathique et à l'heure à l'aéroport.”

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Posted 2 years ago

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Posted 2 years ago

“Better than local taxi Very professionl”

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Posted 2 years ago

“Welcome pickups is fantastic! I loved their punctuality service and ease of making appointments.”

Helpful Report

Posted 2 years ago

“Better than local taxi Very professionl”

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Posted 2 years ago

“Better than local taxi Very professionl”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“Driver is on time and friendly!”

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Posted 2 years ago

“Really a great drive from Schiphol to our hotel. Very engaging conversation with local tips. Highly recommended.”

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Posted 2 years ago

“Dishonest, played dumb about the price. Ripped us off! Wasn't very friendly.”

Helpful Report

Posted 2 years ago

Hi there! Sorry to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Top!!!! Gentilissima e cordiale!”

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Posted 2 years ago

“Our driver was brilliant, on time and really friendly”

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Posted 2 years ago

“Our driver was brilliant, on time and really friendly”

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Posted 2 years ago

“Be warned: do NOT use a company called "Welcome Pickups" for anything. Their website says "customer support 24/7" and "Cancel up to 24 hours before and get a refund". BOTH STATEMENTS ARE LIES. I wanted to cancel days before a booking, my options were either a coupon for the full amount paid, usable on future bookings, or an actual refund, LESS 20%! After finding that out and wanting to contact their alleged 24/7 customer support, I could find no links no links on their site. I finally found a phone number, where I was told to call back during their office hours!”

Helpful Report

Posted 2 years ago

Welcome Pickups is rated 4.8 based on 6,430 reviews