Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

4.8 Rating 6,509 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice pleasant experience”

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Posted 3 years ago

“This is the best service and I recommend it any day.”

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Posted 3 years ago

“I do not recommend this company for a pickup from a cruise ship. Here are the reasons; 1. You have no control over when your bags will be released. 2. Unlike the airport pickup for a cruise ship you are only given 30 minutes delay to arrive from your transport time if there is a delay. 3. For airports delays you are given 1 hour After your pickup time due to baggage delays. 4. The arrival of your luggage off a cruise ship is out of your control you are assigned a number and told when your bags are to be delivered. If the ship is running behind in the debarking and the delivery of your bags you are screwed on your pick up. 5. My delay was for one hour. 6. I communicated directly with the driver and advised him of the delay. He indicated he would wait. When I advised him of the delay he indicated he had another pickup. I also told him I would notify the office of the delay. He then indicated he would wait but he did not he left me 6. The driver waited 10 minutes more and left me which did not give me an opportunity to book with your company for a change in the pickup, so I got screwed out of my money and the ability to change to a different driver. 7. The driver got paid, his action prevented a reasonable charge to an another driver. The drive used the rules to his advantage. So screw over the foreign customers. It’s all about the dollars, not the service and you are stranded. Buyer beware, use someone else. On a positive note I used this company to transport me to the ship for the cruise. It was perfect. The driver arrived early and was very attentive. Linda Infinity Cruise ship,”

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Posted 3 years ago

Hi Linda! Sorry to hear of what happened during your transfer in Athens. We know that you were able to speak to our Support team and explained to you over the phone of what happened at that time. We understand that this experience might have left a negative impression, but we hope you can grant us another chance to make it right. Our Complaint team will reach out to you as soon as possible to assist you regarding this. Thank you for letting us know and for bringing this to our attention.

Posted 3 years ago

“Welcome Pickups offer a great service. Will definitely use them again.”

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Posted 3 years ago

“Both pick ups cancelled last minute leaving 8 people very stressed and disappointed. Totally out of order with cancellations at 10pm for a 7.30am pick up! Outraged”

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Posted 3 years ago

Dear traveler, we want to apologize for the cancelation of your transfer as we understand the inconvenience it caused. Please reach out to hello@welcomepickups.com so our support team can provide you with additional assistance.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Our driver was fabulous and very welcoming. Was at the gate for our arrival and car was waiting very close by. Will use them again.”

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Posted 3 years ago

“Muito bom serviço. Muito amigável. Recomendo este serviço”

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Posted 3 years ago

“He was very nice he emailed to let us know he was at the airport. And to let me know where to be.”

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Posted 3 years ago

“My driver Jacques Armel Owoudou Mbala is the most reliable and kind driver I’ve ever experienced. I accidentally booked the wrong station for my elderly parents travelling alone - but he still drove to collect them and took them safely to the hotel. It’s rare and special to be so wonderful! Thank you!!!!”

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Posted 3 years ago

“Everything was perfect”

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Posted 3 years ago

“Très bon service à l'aller comme au retour. Il est dommage que la demande de visite de Rome by night n'ait pu être honorée.”

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Posted 3 years ago

“Excellent reliable service provides a photo of the driver along with name and WhatsApp details to contact if necessary.”

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Posted 3 years ago

“très pratique et fiable”

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Posted 3 years ago

“The driver in Barcelona scammed us and likely stole our bag. There were 2 bags to be loaded, he told us to get in the van that he would load the bags. We got to the airport and one bags was not there. He was either completely incompetent or he scammed us and left it behind for a partner to pick up. There was no other person on the sidewalk.”

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Posted 3 years ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify what happened. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 3 years ago

“einfach nur gur und unkompliziert! Jedes Mal!”

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Posted 3 years ago

“Excellent service! I highly recommend this.”

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Posted 3 years ago

“Great service !”

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Posted 3 years ago

“Our driver was on time (in fact a little early), he helped with our luggage, was friendly and delivered us to our cruise safe and sound!😁”

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Posted 3 years ago

“Really professional with time and communication skills that make me feel convenience to go to Paris”

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Posted 3 years ago

Welcome Pickups is rated 4.8 based on 6,509 reviews