Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,393 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La uso da anni per i transfer mi sono trovato sempre bene”

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Posted 2 years ago

“Excellent professional polite friendly drivers. Also very safe good driving standards. Stayed within speed limits. Obeyed traffic signs and courteous to other road users felt totally safe”

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Posted 2 years ago

“Nice person, on time, good english language level.”

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Posted 2 years ago

“On time, assisted with luggage, offered water, vey pleasant.”

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Posted 2 years ago

“Very bad company They charge me and don’t send driver To hurgada Egypt and I canceled They don’t back my money Never can trust in such company”

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Posted 2 years ago

Hi Sakher! It's truly disheartening to hear of your poor experience with our partner company, JayRide. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Very easy to travel with you”

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Posted 2 years ago

“Muy buen servicio y nuestro conductor fue muy amable. Evitas tener que esperar a la cola del taxi y tienes un transfer muy bueno.”

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Posted 2 years ago

“Excellent service. On time, extremely helpful. Very nice man.”

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Posted 2 years ago

“We had the same bad experience twice within 6 months! We booked a tour in Edinburgh,after confirming and receiving the payment they informed us that the trip will be canceled. The same incident happened in Budapest and not only they took the payment and never assigned us a driver, we had to call them on a Greek line (that was the closest destination they have support line) and find out that our trip was canceled under the excuse that they didn't have an available driver. That conversation took place 1h prior to the trip, which is unacceptable since we lost our time. Since they are understaffed and don't have the adequate sources they shouldn't preauthorise credit cards until the driver is assigned. I don't recommend it unless you have time to lose.”

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Posted 2 years ago

Hello EB, we apologize for the experience regarding your ride, if you can find the time please reach out to our complaint team at hello@welcomepickups.com in order for them to take a deeper look and assist you the best way possible. Thank you for your review.

Posted 2 years ago

“Arrived on time for both airport and hotel pick up. Child’s car seat provided. Friendly reliable drivers. Would definitely use again.”

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Posted 2 years ago

“Driver was on time, friendly and great service all around. 100% will use again. I travel a lot and did not know of them. But I found them very useful for myself. 5 stars from me.”

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Posted 2 years ago

“Driver is on time and friendly!”

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Posted 2 years ago

“I booked an order to be picked up at Charles de Gaulle airport on April 13, 2023. I received a confirmation that said April 14, the day after I arrived. I tried to contact Welcome Pickups several times. I tried sending an email but it came back that it was automated and could not be sent. I tried calling the customer service number but nobody answered and nobody called me back when I left a message. I even tried to call the number in Paris which turned out to be a dead number.”

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Posted 2 years ago

Hello Joy, we are sorry to hear of the experience you had, please reach out to our team at hello@welcomepickups.com providing them the transfer number and they will be more than happy to assist you. Thank you for reaching out.

Posted 2 years ago

“easy, comfortable and nice driver”

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Posted 2 years ago

“Our pick up with Antonio was excellent. Our flight was late and he waited for us”

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Posted 2 years ago

“Great service! Our driver Demetrios was excellent. Gave us lots of tips on places to visit during our stay. First class!”

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Posted 2 years ago

“This company is only working on scams, don't believe it and lose your money, it's a complete lie”

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Posted 2 years ago

Hi Tayfun! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“We used welcome pickups in Croatia and Greece in 2022 - excellent service from airports to airports and from ferries...always a friendly driver there waiting for us”

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Posted 2 years ago

“Unbelievable experience with the drivers of Luxury Transfers professional chauffeurs”

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Posted 2 years ago

“Great service. Friendly and kind driver. On time. We will use this service again.”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,393 reviews