Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,381 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,381 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very special service for someone who visits foreign country.”

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Posted 2 years ago

“Issue resolved”

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Posted 2 years ago

Hi! It's truly disheartening to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention. “

Posted 2 years ago

“Top adorei , de mais.”

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Posted 2 years ago

“Good and friendly driver with good car”

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Posted 2 years ago

“Es hat alles wunderbar geklappt, die Fahrer waren auf die Minute pünktlich und sehr nett.”

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Posted 2 years ago

“Professional,friendly servis on time and knowlegable driver”

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Posted 2 years ago

“Easy to use online booking. Driver easily identified with email photo. On time & with my name on a card. Excellent driver (some Spanish cabs can be a bit hair raising). Very knowledgeable and informative. Clean & we'll kept car. Super nice guy.”

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Posted 2 years ago

“Our flight into naples was delayed and luggage took 40mins to come through. Luigi was extremely patient and kept in touch while we waited. We were going to the ferry port and he gave us good advice re our onward journey and dropped us off as near to the ticket booth as he could. Wouldn't hesitate to book again and highly recommend!”

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Posted 2 years ago

“La uso da anni per i transfer mi sono trovato sempre bene”

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Posted 2 years ago

“Excellent professional polite friendly drivers. Also very safe good driving standards. Stayed within speed limits. Obeyed traffic signs and courteous to other road users felt totally safe”

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Posted 2 years ago

“Nice person, on time, good english language level.”

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Posted 2 years ago

“On time, assisted with luggage, offered water, vey pleasant.”

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Posted 2 years ago

“Very bad company They charge me and don’t send driver To hurgada Egypt and I canceled They don’t back my money Never can trust in such company”

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Posted 2 years ago

Hi Sakher! It's truly disheartening to hear of your poor experience with our partner company, JayRide. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 2 years ago

“Very easy to travel with you”

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Posted 2 years ago

“Muy buen servicio y nuestro conductor fue muy amable. Evitas tener que esperar a la cola del taxi y tienes un transfer muy bueno.”

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Posted 2 years ago

“Excellent service. On time, extremely helpful. Very nice man.”

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Posted 2 years ago

“We had the same bad experience twice within 6 months! We booked a tour in Edinburgh,after confirming and receiving the payment they informed us that the trip will be canceled. The same incident happened in Budapest and not only they took the payment and never assigned us a driver, we had to call them on a Greek line (that was the closest destination they have support line) and find out that our trip was canceled under the excuse that they didn't have an available driver. That conversation took place 1h prior to the trip, which is unacceptable since we lost our time. Since they are understaffed and don't have the adequate sources they shouldn't preauthorise credit cards until the driver is assigned. I don't recommend it unless you have time to lose.”

Helpful Report

Posted 2 years ago

Hello EB, we apologize for the experience regarding your ride, if you can find the time please reach out to our complaint team at hello@welcomepickups.com in order for them to take a deeper look and assist you the best way possible. Thank you for your review.

Posted 2 years ago

“Arrived on time for both airport and hotel pick up. Child’s car seat provided. Friendly reliable drivers. Would definitely use again.”

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Posted 2 years ago

“Driver was on time, friendly and great service all around. 100% will use again. I travel a lot and did not know of them. But I found them very useful for myself. 5 stars from me.”

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Posted 2 years ago

“Driver is on time and friendly!”

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Posted 2 years ago

Welcome Pickups is rated 4.9 based on 6,381 reviews