Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,398 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy.they kept changing the time, then wanted to charge me again. Everything got mixed up. They said they gave me a refund but my statement fifng come yet.”

Helpful Report

Posted 5 years ago

Dear Susan, We are sorry about the confusion caused by your experience with us. This is not the service that we aim to provide at Welcome and we would like an opportunity to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon. Thank you.

Posted 5 years ago

“Great service. Easy booking. Friendly & efficient drivers.”

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Posted 5 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 40 destinations worldwide! We wish you all the best,

Posted 5 years ago

“I used Welcome Pickups in Prague and Istanbul and was not disappointed. Drivers were on time and were so friendly and nice. Especially arriving in Istanbul, my flight was delayed, I had to get a new evisa, and my phone battery died during the flight so I couldn't call my driver to let him know I arrived but was delayed. However, the greeter and driver both waited patiently for me. It was such a relief! Thank you for the great service!”

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Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“Great service and reliable and bang on time”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Welcome Pickups are the best :)”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“Professional, accomodating & helpful drivers.”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“Good service.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“Dependable, helpful, friendly”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“the best people”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,

Posted 5 years ago

“Taxi from Tel Aviv to airport cancelled by Welcome Pickups at last moment! I was told your driver is not coming and no other driver available. Horrible service! Recommend Gett taxi app in Israel. Stay away from this company!”

Helpful Report

Posted 5 years ago

Dear Traveller We would like to extend our most sincere apologies regarding the experience you had while travelling in Tel Aviv. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly Looking forward to hearing from you

Posted 5 years ago

“We had successful trips both to and from the airport. A very friendly driver got us to our destination safely and in time.”

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Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“Fantastic way to pick-up”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“Excellent service. The driver arrived on time every time. He was very friendly and very informative. My friend and I felt very safe. I wouldn't hesitate to book Welcome Taxi's again.”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“The driver picked us up at requested time and took us very speedily to the Airport.The journey took no longer than 20 Minutes. There was no conversation.”

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Posted 5 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 5 years ago

“I booked a drop off at Hearklion Airport , pick up being 650am on Sunday 22/9/19. I paid, got a confirmation email and they cancelled it at 632am because they couldn't get a driver. They didn't bother to ring just an email at 632am. I was very lucky to not miss my flight, the local bus was thankfully reliable, got to the airport with 15 min to spare. I'm lucky these guys aren't surgeons, I would be dead by now. Very bad experience, get a taxi organised via the hotel, this company is another Greek tragedy, sorry to say. But I must give credit to Ktel buses, they run on time and are reliable.”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“Great, friendly professional, clean car service. The drivers we had both ways in Seville spoke good English and were very professional. On the way from the airport to the hotel we were given bottles of cold water, and the driver pointed out places of interest along the way. As we had his number from the pick up email, he even said he was happy for us to message him throughout our stay if we had any questions. I'd definitely use them again!”

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Posted 5 years ago

“It's on time and the driver was sympa”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“Great service and great drivers”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“Was great on time and courteous !”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“good service,always on time”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

Welcome Pickups is rated 4.8 based on 6,398 reviews