Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,385 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 5 years ago

Thank you for your review! We are so happy your travel experience started as it should. Don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again! We wish you all the best,

Posted 5 years ago

“Worked perfectly”

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Posted 5 years ago

It was a pleasure to have you! We do hope you won't hesitate to book your transfers with us again, whether in a big or small group. Stay tuned for offers and updates! To many more happy and safe travels! We wish you all the best,

Posted 5 years ago

“Appalling service and untrained customer service who wants to believe they are right in their assertions. I booked a taxi to get to the airport early in the morning with my wife and my 2 yr old baby, never got any confirmation and was also expensive and then 5mins before the taxi was supposed to arrive, they sent a text to cancel. No apologies, just a straightforward message to cancel the booking. I had to scramble around to make contingency plans at 3.30 am in a foreign land. They eventually called and tried to justify their actions and their refund as well takes 6-10 business days. Pathetic company and would advise anyone to totally avoid them and look elsewhere as these guys are a huge letdown. Wish I could give them -5 star.”

Helpful Report

Posted 5 years ago

Dear Traveller We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon.

Posted 5 years ago

“Very good, nice driver !”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“u book te taxi for 12h,but de arrevid early ,and i asked if they can come at 11h,and they came ,and the taxi driver was very kind ,and his gives me some idea for my visits.”

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Posted 5 years ago

Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“It was all okay and fantastic”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“they just cancelled 20 mins before pick up time there is no other way to get where we need to be at this time of night as it was a special trip. Also they say the refund will take 7 to 10 business days and it is in euros so no doubt there will be associated bank charges. Don't use if your trip is an important one.”

Helpful Report

Posted 5 years ago

Dear Lesley, It's truly disheartening to hear of your poor experience. Please know that the situation that you are describing is far from the norm, and we will be working closely with other departments internally to ensure it remains that way. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon. Thank you.

Posted 5 years ago

“Friendly, efficient and careful drivers who have always arrived on time.”

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Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“Very organized, you get prior confirmation of your driver. Very polite driver.”

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Posted 5 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 40 destinations worldwide! We wish you all the best,

Posted 5 years ago

“Great driver. On time and got us to our destination with no problems. Thank you”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Easy booking, puntional and good drivers, good prices :)”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“Punctual, great value, reliable, The driver was friendly well dressed well spoken”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“It was my second time to go with them.and again perfect.good service.”

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Posted 5 years ago

“Excellent service first to last”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“Precise, on time. Friendly”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 5 years ago

“Personal súper atento”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,

Posted 5 years ago

“We saw this company recommended on ferry hoppers and decided to use it as we were travelling between 3 islands. As it happened it was the only thing we could rely on during our trip. We had problems with hotels being overbooked, ferries being cancelled etc but I was able to change our bookings online each time and they never let us down. Particular thanks to Alexis who picked us up at Heraklion airport and did most of our transfers on Crete. All the drivers were friendly, polite and reliable but Alexis went over and above what would be expected and really helped make our holiday stress free! Thank you all so much .”

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Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“what a disappointment booked well in advance firstly collected us from euro in paris and 3 adults swashed in back of car due to having a baby car seat in front. On pick up day from hotel failed to pick us up due to traffic and delays of presidents funeral. A professional driver would l leave earlier and plan a different route. this caused us to miss the euro as we had to get either a taxi or the metro where the metro was the best option.Welcome pick ups didn't keep us up to date we were ringing them. When finally getting next euro it cost an extra 147 euros plus the metro and ringing Edward at welcome pickups i was offered the metro price back of 5.70 and they wouldnt give nothing back for the euro when it was there fault. Be carefull all a great weekend in Paris ended up as a nightmare. I DO NOT RECOMMEND THIS COMPANY!! We have finished yet with this!!!!”

Helpful Report

Posted 5 years ago

Dear Traveller, We are exceptionally disappointed to receive the feedback you have shared following your experience with us.. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. Thank you.

Posted 5 years ago

“We didn't had to wait at the airport. Ur driver was already waiting and we could start our vacation quick. The driver gave us lots of helpful tips for Barcelona wich was nice :)”

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Posted 5 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 5 years ago

“Extra service”

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Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,385 reviews